I have two bundle ids, but they seems to be missing and I cant select anyone. this is why I cant create a new app.

We have two sets of screenshot images for 5.5 and 6.5 displays of the iOS app which needs a new version. When I first uploaded the screenshot set for the 6.5 display, it looks all good. Then I uploaded another set for the 5.5 display and headed back to check 6.5 images. I found some of them reported errors IMAGE_TOOL_FAILURE. Then I deleted all 6.5 screenshots, re-uploaded for the 6.5 display again. However, this time 5.5 had errors. It is like a loop. I tried tens of times. And, if I upload 6.5 first, it all looks good. And then I go to another tab, for example, the app information tab and then come back. I also find the images are marked as 'The file has been uploaded and is processing ' .

I wanted to remove AdMob from my iOS app, so I remove all traces of AdMob, and make sure that info.plist does not have NSUserTrackingUsageDescription, no external framework used, and no traces of NSUserTrackingUsageDescription in my codes (global search in Xcode not found). However, previous version has setup App Privacy in AppStore Connect. Uploading a new build I can remove all entries in App Privacy except for one (?): Data Types - 1 data type collected from this app: Product Interaction And I cannot remove this one: when selecting not collecting info, I got this error message: Your app contains NSUserTrackingUsageDescription, indicating that you will request permission to track users. You must indicate which data types are tracking users. If this is incorrect, update your app binary and upload a new build to App Store Connect. What shall I do? And what is this Product Interaction tracking? (The rest can all be reset to not tracking except this one.)

I am trying to use the AppStoreConnect API to set the price of an app. In the documentation (here) it suggests that it is possible to set the price using the API. "To set a price for your app using App Store Connect API, create a relationship between the apps resource and appPrices" However it links to the instructions on how to set a price using the AppStoreConnect web site. Looking at the website it appears that the pricing is being set by sending a PATCH to the app record itself but on the API this results in a 405 (METHOD_NOT_ALLOWED) Is it possible to set a price using the API, and if so what endpoint should I be sending to?

Invalid Provisioning Profile. The provisioning profile included in the bundle XXX.XXX.XX [Payload/Runner.app/PlugIns/OneSignalNotificationServiceExtension.appex] is invalid. [Missing code-signing certificate]. A Distribution Provisioning profile should be used when submitting apps to the App Store. For more information, visit the iOS Developer Portal. With error code STATE_ERROR.VALIDATION_ERROR.90161 for id 81c3cef4-fefe-468d-910c-cf7a4b5377a8 Any help? I have tried to create new provisioning profile and identifiers but still get this error when uploading app to the App Store.

I got message in "AppStore connect" saying that there is a new version of the new version of the agrrement (Your Paid Applications agreement has a new version)When clicking on the "Agree" button for the renew for the Paid app agreement i get an error message saying there is a problem, but not what problem,. This is the error message. "We are currently unable to process your request. Please try again later."Ive gottten this message for several weeksl I have been trying different versions, with the same result. I even tried to send a support case to apple, but the request has been unanswered for 3.5 weeks now. I diont know what to do..

The 'Sandbox' page under 'Users and Access' in App Store Connect is completely blank for me. This is the first time I am trying to add Sandbox tester. Am I missing something? Here's what it looks like: Sandbox Screen: ❌ I am able to view and manage 'People'. That is working fine. Here's the 'People' screen: People Screen: ✅ Please let me know how to fix this. Or if I am missing something from my side. Thanks.

We have an app with a few App Clip Advanced Experiences. Since around 28th of August the status of the experiences seems to be stuck in either CREATE_SUBMITTED or UPDATE_SUBMITTED and they don't get updated to PUBLISHED anymore. I found this in the experiences JSON loaded by AppStoreConnect when editing the experiences: "statuses": { "doc_count_error_upper_bound": 0, "sum_other_doc_count": 0, "buckets": [ { "key": "PUBLISHED", "doc_count": 182 }, { "key": "CREATE_SUBMITTED", "doc_count": 7 }, { "key": "UPDATE_SUBMITTED", "doc_count": 3 } ] }, This shows that 10 experiences are stuck in other status than PUBLISHED. I created a Feedback with ID FB15041208 and a DTS last week. This is REALLY important for us to be fixed immediately since we have customers that rely on this!

Hello! I encountered an issue while packaging and uploading the project to the Mac store. I received an email stating: ITMS-90296: App Sandbox not enabled - The following executors must include the 'com. apple. security. app sandbox' entitlement with a Boolean value of true in the entitlement property list: [[com. electron. iflyrecclient. pkg/Payload/iFlytek Listen. app/Contents/MacOS/iFlytek Listen]] Refer to App Sandbox page at https://developer.apple.com/documentation/security/app_sandbox for more information on sandboxing your app. Though you are not required to fix the following issues, we wanted to make you aware of them: ITMS-90886: 'Cannot be used with TestFlight because the signature for the bundle at' iFlytek hears. app 'is missing an application identifier but has an application identifier in the provisioning profile for the bundle.' Bundles with application identifiers in the provisioning profile are expected to have the same identifier signed into the bundle in order to be eligible for TestFlight.' But in my memory, the sandbox was set to true. I have also tried the methods in the forum, but they have not been resolved，I hope you can help me see what happened. Here are the specific situations I developed, This project is built and developed using electron9; The entire project was not developed using Xcode; The specific process of packaging into pkg is as follows: Step 1: Use an electron packager to package the app file Step 2: Use electron/osx sign to sign the entire app file (with options such as entitlement and provisioning profile configured) Step 3: Use the productbuild -- component Yourappname. app/Applications -- sign "3rd Party Mac Developer Installer: *** *** (XXXXXXXXXX)" Yourappname. pkg command to generate the pkg package Step 4: Upload to transporter The above operations were executed normally, and after the second step of signing, using the codesign dvvv -- entities -provided on the official website to query also showed that the sandbox was true. However, after the upload was successful, you will receive an email showing an issue, and the corresponding uploaded version cannot be found on the app connect website Hope to receive your answer. Wishing you good health and smooth work! PS: When generating the app, there is no sandbox related configuration in Info.Plist in the app content package. Is this normal? I checked the info.Plist of Google Chrome, Sogou Input Method and other software, and there is no sandbox configuration. Moreover, I tried manually adding it and then packaging it, but also encountered the same email problem.

This error appeared yesterday out of the blue. I'd been on appstoreconnect.apple.com working on an app update and later in the day when I tried to log in again I immediately get the error, "Failed to verify your identity. Try Again". No verification code is sent and it's not a password issue, as that's a different error. I'm able to log in to iOS devices and Apple's apps, like the App Store Connect App. I was even able to log in to the Apple Support App and change my password, but I still couldn't access any Apple websites. If I try to log in to icloud.com, searchads, appstoreconnect.apple.com, developer.apple.com, or appleid.apple.com I immediately get the same error and no 2FA code is sent. I've seen online that others have had this issue and some resolved it by appending a verification code to the end of their password, but that hasn't worked for me. (Even though Apple's sites fail to send the 2FA I was able to get a code by going into iOS Settings->iCloud->Passwords & Security->Send Code). Has anyone had this issue and been able to resolve it? I've seen online that people have periodically experienced this issue for years, but I've seen no solution other than the code-appending trick. Apple Developer Support and regular Apple Support haven't been able to help so far (they also told me to try appending a 2FA code to my password). I had to create another Apple ID just to be able to get back into this forum and also the Contact Support page. But now that I have a support case the only way I can communicate with the rep is by logging in with the ID that actually has the login issue. The issue may be rare, but it's been around for several years and Apple has set up its support systems in a way that makes it extremely difficult to get support in these circumstances. In fact, regular Apple Support has no ability to even transfer a call to Developer support. If anyone can help me with this I'll buy you a beer--heck, several beers. Thanks

I have a very embarrassing problem. that I can't transfer my macOS app to another account. and above is wrong picture. I already tried to delete the apps group. but it doesn't work. this transfer is very important for our team. if anyone can tell me how to do, I will be very grateful.

I am unable to add Internal Groups to the builds. Tried it twice with two different builds, but after the processing and compliance confirmation, I am unable to add groups. They are disabled. Is there someone who is facing the same issue?

I have a recently approved app (launched on March 11th). On March 12th I generated 20 promo codes to hand out to users. These were generated in App Store Connect > Services > Promo Codes. Users are now reporting that none of the promo codes work. Some don't get any message, the redeem dialogue just doesn't do anything. Others got an error "This item is no longer available". Is this a bug or have I done a mistake when generating the promo codes?

Good day, I'm trying to resolve the EU "Digital Services Act" compliance for my employer's Apple Developer account, but I'm stuck on verifying the phone number. The email verification code came through without any issue. We are located in South Africa, with a "+27" area code and the number I need to use here is a landline that comes through to the receptionist at our head office. This number does not have the ability to receive text messages, so I selected the "Didn't get a verification code?" link and chose the receive a phone call instead, however the call never comes through. Calling the number from my cellphone goes straight through to the receptionist, there are no digital switchboard prompts for the caller to select from. I tried this numerous times this Friday just past, and again twice now today, still no luck. I've requested an official document from my manager to see if I can go that route to verify the details, but so far nobody seems to be able to find an appropriate document for me to use... :( Is there anything else that I can do here?

Hi everyone, we are currently facing an issue with one of our apps regarding the new icon requirements in iOS 26. • We created the app icon using Apple’s Icon Composer. • On the device, everything works perfectly: the app icon is shown on the home screen, and it can also be customized with the new iOS 26 features (colors, transparency, etc.). • However, in TestFlight the app icon is not displayed at all (in the TestFlight app on the device). • In App Store Connect, the icon is also not shown in the overview for the app. Interestingly, within the list of TestFlight builds in App Store Connect the icon is visible. What we have tried so far: • Created an archive and manually uploaded it to App Store Connect → no icon in TestFlight. • Took the working Icon Composer asset from another app target where everything works correctly, deleted the old one in this project, and copied the working asset into the problematic target. → Same behavior: visible on the device, but still missing in TestFlight and App Store Connect overview. In contrast, in another app (using the same workflow and also Icon Composer), everything works perfectly: the icon shows up on the device, in TestFlight, and in App Store Connect. Has anyone experienced a similar situation? Is there something specific that needs to be set in App Store Connect (e.g. Marketing Icon / Branding section), or could this be related to the new iOS 26 icon handling? Any help or hints would be greatly appreciated. Thanks in advance!

I want to apply a new sandbox account. I click Users and Access, and then click sandbox, but the sandbox page is totally empty. It's weird. I have set up an account before. But after I delete it and click the sandbox, the sandbox page is totally empty now. Why?

Hi everyone and Apple Team, please help me to solve the problem with transferring a macOS app built by Electron. I didn't change any options related to sandbox or app groups at all; I'm just using default settings. My app doesn't have any data with other apps. It seems like a huge challenge, and I still haven't solved it after three months. Thanks for your advice.

I'm experiencing issue during Introductory offer creation. Steps to reproduce: Press 'Set up Introductory Offer' Select all Countries or Regions for Introductory Offer Select Start Date and End Date Select type of Introductory Offer: Free, Duration: 1 week Confirm Result: Several rows have blank Countries or Regions fields. "An error has occurred. Try again later." is shown. Response is 409 status code, response is array of [ { "id": "77cdf09d-21f8-4acb-89e9-2123f40925da", "status": "409", "code": "ENTITY_ERROR.RELATIONSHIP.REQUIRED", "title": "The provided entity is missing a required relationship", "detail": "You must provide a value for the relationship 'territory' with this request", "source": { "pointer": "/data/relationships/territory" } }, ... ]

I’ve been having an issue where I keep getting logged out of App Store Connect. Every time I enter my email and password, the page just redirects me back to the login screen. It’s not just me — my colleagues are facing the same issue when they try logging in as admins on my account too. Any ideas on what’s going on?

Dear all, This is my first post in this forum - and, in fact, my first app, too! I'm glad to be here, and thanks in advance for your help. I'm looking to offer an app for a one-time payment. I'd also like people to be able to try the app for a week. It seems that the "Pricing and Availability" section in App Store Connect is not the right place to configure this kind of offer. It does allow me to set a one-time price, but I cannot find a trial-period there (or am I missing something?) Two different strategies seem possible here: Using in-app-purchases: make the actual app free, but ask users after a week to buy a non-consumable IAP. The problem with that: I need to verify that the app has been installed for seven days ... even if it has been uninstalled at some point. Using subscriptions: There is a "free trial" option for subscriptions. But after that free trial, subscriptions are being payed periodically. I'd rather have the user only pay once for lifetime-access. Some apps seem to use strategy 1 - I believe the "Lap swim" app does. But still it seems like a bit of a hack - is there a more elegant way to achieve this?