Posts under Developer Tools & Services topic

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Enrolment Pending
My Enrollment ID: 74P7XBUXVP and I submitted my application on 25th May. However, the status remains ‘Pending’—'Your enrollment is being processed’—and I have not received any further instructions or a payment link. The process is significantly impacting the release of my project timeline. I don't have any other way to contact support via email or otherwise; I'd appreciate it if you could review my case. Could Apple Developer Enrollment Team please escalate my case for resolution?
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Migrating from Individual to Organization
I recently initiated the process of migrating my account from an Individual Developer Account to and Organization one using my LLC. I have a DUNS number and submitted that along with requested documentation a while ago. It appears that my enrollment is stuck on a “Being processed” message, but I haven’t found a way to ensure that the documentation I provided is satisfactory for the requirements. Could someone confirm whether my enrollment is in the standard review queue or whether there are outstanding requirements I need to address?
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Apple Developer Account Enrollment Stalled
Good Day, I've applied for enrollment on the Developer iPhone App and was asked to upload company and identity documentation (which I did within 24 hours) and the enrollment has been stuck since. I reached out to support and they said to please call them as they need to speak to me on the phone, however I am in a region where phone support is not available (only email). I've subsequently replied to the email and said this to support and they closed the ticket. I've previously applied for enrollment on the developer.apple.com and that enrollment was approved but after 2 weeks of waiting the payment was never collected by Apple and support closed the enrollment and advised me to enroll on the mobile app as it allows Apple Pay which will collect the fee immediately after approval. However now the mobile app enrollment is stuck. Anyone been through this who can advise me on what to do to get this resolved ? My project is delayed by 2 months because of this.
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Parallax Previewer v2 crashes in macOS 26.4.1, Tahoe.
I can run v1 of Parallax Previewer just fine, but v2 pops up an error on open. In console I can see a crash log that states that CoreRe.framework is looking for _FigSTSCreate inside the system's MediaToolbox.framework. I guess Tahoe doesn't have that. Is there a new version coming that works on Tahoe? or a workaround? I couldn't find an existing discussion about this. thanks.
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Xcode Accessibility Inspector incorrectly claims Dynamic Type font sizes are unsupported.
I'm using Dynamic Font throughout my entire app yet the audits in Accessibility Inspector will give me a ton of "Dynamic Type font sizes are unsupported: User will not be able to change the font size of this SwiftUI.AccessibilityNode" warnings. This is incorrect because users are able to change the font size. I can even move to the inspector panel and adjust the font and see it all change right within the Accessibility Inspector. I assume this is a bug since I can change the font but I was also wondering if there's some special thing I'm missing that could prevent these warnings from appearing especially when management runs audits to look for deficiencies.
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The callback is not triggered when the app is launched from a terminated state via the notification action
Platform and Version Platform: iOS iOS Version: 17.0+ Development Environment: .NET MAUI (C#, .NET 9) Network Layer: HttpClient with HttpClientHandler Description of the Problem We are facing an issue where HttpClientHandler.ServerCertificateCustomValidationCallback is not being invoked when the app is in a terminated (kill) state. In normal app lifecycle states (foreground/background), the callback is triggered as expected and allows us to handle server certificate validation (e.g., for certificate pinning or custom validation logic). However, when the app is in a killed state and is relaunched due to a notification action, the callback does not execute. We would like to understand: Why ServerCertificateCustomValidationCallback is not invoked in this scenario Whether this behavior is expected within iOS networking/runtime constraints Any recommended approach or workaround to ensure certificate validation still occurs when handling notification-triggered flows from a terminated state Steps to Reproduce Ensure the app is force-terminated (kill mode) Configure a push notification with category: "INVITE_CATEGORY" Include custom notification action buttons Tap one of the custom actions This triggers app launch and network call using HttpClient Expected Behavior ServerCertificateCustomValidationCallback should be invoked during the network request initiated after tapping the notification action, allowing custom certificate validation.
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Developer Account
I recently applied for an Apple Developer Program company account, but my enrollment request was declined. The message I received only stated that the enrollment request had been declined. However, I did not receive any email or additional information explaining why the enrollment was rejected. My company is a legally registered business, and I completed the enrollment process using our company information. At this point, I'm unsure what part of the application caused the rejection or what I need to do to resolve it. Since receiving the rejection notice, I have contacted Apple Developer Support to ask for clarification, but I have not received a response. Has anyone experienced a similar situation? Were you able to find out the reason for the rejection or successfully reapply? Is there a way to request more detailed feedback from Apple regarding the decision? Any advice would be greatly appreciated.
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Xcode 26.4: IBOutlets/IBActions gutter circles missing — cannot connect storyboard to code (works in 26.3)
I’m seeing a regression in Xcode 26.4 where Interface Builder will not allow connecting IBOutlets or IBActions. Symptoms: The usual gutter circle/dot does not appear next to IBOutlet / IBAction in the code editor Because of this, I cannot: drag from storyboard → code drag from code → storyboard The class is valid and already connected to the storyboard (existing outlets work) Assistant Editor opens the correct view controller file Important: The exact same project, unchanged, works perfectly in Xcode 26.3. I can create and connect outlets/actions normally there. ⸻ Environment Xcode: 26.4 macOS: 26.4 Mac Mini M4 Pro 64G Ram Project: Objective-C UIKit app using Storyboards This is a long-running, ObjC, project (not newly created) ⸻ What I’ve already tried To rule out the usual suspects: Verified View Controller Custom Class is correctly set in Identity Inspector Verified files are in the correct Target Membership Verified outlets are declared correctly in the .h file: @property (weak, nonatomic) IBOutlet UILabel *exampleLabel; Opened correct file manually (not relying on Automatic Assistant) Tried both: storyboard → code drag code → storyboard drag Tried using Connections Inspector Clean Build Folder Deleted entire DerivedData Restarted Xcode Updated macOS to 26.4 Ran: sudo xcodebuild -runFirstLaunch Confirmed required platform components installed Reopened project fresh ⸻ Observations In Xcode 26.4 the outlet “connection circles” are completely missing In Xcode 26.3 they appear immediately for the same code Existing connections still function at runtime — this is purely an Interface Builder issue ⸻ Question The gutter circles appearance has always been flaky in Xcode over the 13+ years I've been using it but now with 26.4 they have completely disappeared. Has anyone else seen this in Xcode 26.4, or found a workaround? At this point it looks like a regression in Interface Builder, but I haven’t found any mention of it yet.
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Apple-hosted managed assets
Hi, anyone managed to make this work? https://developer.apple.com/documentation/backgroundassets Trying for past few days and can't make it work. Following their official documentation, also this video https://www.youtube.com/watch?v=M3jpgZrB1uo, but it seems I am stuck at: try await AssetPackManager.shared.ensureLocalAvailability(of: assetPack) What I did: Manifest files created, info.plist configured, asset pack created and uploaded to appstoreconnect via transporter, successfully assigned to app and ready for internal testing. Added to my code: let assetPack = try await AssetPackManager.shared.assetPack(withID: "Tutorial") try await AssetPackManager.shared.ensureLocalAvailability(of: assetPack) let videoData = try AssetPackManager.shared.contents(at: "Videos/Introduction.m4v") but no luck at all.... is anywhere any demo project available to download to compare with my project?
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Apple Backend Bug: Xcode forces old Personal Team ID on a Paid Account (3 months stuck)
Hi everyone, I’m stuck in Apple Support hell and hoping someone here has a workaround. I have a paid Developer account, but I cannot deploy to a physical device due to what looks like a persistent backend database glitch on Apple's side. The Issue: When I check "Automatically manage signing" in Xcode, Apple's servers generate a Provisioning Profile that is hardcoded with an old, orphaned Free Personal Team ID (T7...). This completely overrides my actual Paid Team ID (DP...), causing a permanent Bundle ID mismatch error. What I’ve already done (Zero local issues): Completely wiped my Mac’s Keychain (deleted all dev keys, certificates, and local provisioning profiles). Revoked all certificates in the Apple Developer Portal. Tried generating fresh certificates manually via CSR. Sent Apple Support a full-screen video proving the backend is injecting the wrong ID on a 100% sterile system. The Situation: I am 3 months into my paid subscription and haven't been able to use it. Apple Tier 2/3 engineering has the video evidence but has stopped responding to my status update requests. Has anyone successfully forced Apple's backend to "forget" an old personal team ID, or found any undocumented workaround that doesn't involve creating a brand new Apple ID and paying the $99 fee again? Thanks in advance.
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51
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Apple Developer Organization Enrollment Approved but Membership Purchase Stuck / Pending State Loop
Hello, I’m experiencing an issue with my Apple Developer Program organization enrollment and would appreciate help from Apple staff or anyone who has seen this behavior before. Summary of the issue: My organization enrollment appears to be approved, but the account is also showing a pending state, and I am unable to complete the final membership purchase step. When I sign in to the Apple Developer website and click “Purchase Membership”, I am required to re-enter all billing and organization details every time. After submitting the form, no payment is processed, and I am returned to the same “Purchase your membership” screen. The purchase never completes. This has been happening consistently for approximately two months. What I observe: Enrollment appears approved, but account is also stuck in a pending state No membership payment is ever successfully charged Each attempt to purchase resets the entire form No error message is shown Issue occurs on the Apple Developer website Problem persists across multiple attempts and sessions What it seems like: It appears my account is stuck in an inconsistent state where: The enrollment approval has been completed But the membership purchase is still treated as pending or not initiated And the purchase flow is not properly linking to the approved enrollment This results in an endless loop where I cannot activate the membership. Request: Could someone from Apple or the community please advise: Whether this is a known issue with enrollment/purchase state sync If there is a way to reset or clear a stuck pending membership state How this can be escalated to Apple Developer Program Operations / Enrollment team Whether manual intervention is required to complete activation This issue is currently blocking our application release timeline, so any guidance or escalation would be greatly appreciated. Case number (if relevant): 20000115519348 - 102885716444
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Apple Developer Organization Enrollment Approved but Membership Purchase Stuck in Loop
Hello, I’m having an issue completing my Apple Developer Program organization enrollment and would appreciate help or escalation from Apple staff or anyone who has seen this before. Summary of the issue: My organization enrollment has been approved, but I am unable to complete the membership purchase. When I sign in to the Apple Developer website and click “Purchase Membership”, I am required to re-enter all billing and organization details each time. After submitting, the process does not complete, no payment is charged, and I am returned to the same “Purchase your membership” screen. This has been happening consistently for approximately two months. What I’ve observed: Enrollment status shows as approved No payment is ever successfully processed Each purchase attempt restarts the full form Issue occurs on the Apple Developer website Multiple attempts over time with the same result What it seems like: It appears my account is stuck in an incomplete or broken membership purchase state, where the approved enrollment is not correctly linked to a purchasable membership. Request: Could someone from Apple or the community advise on: Whether this is a known issue If there is a way to reset or clear a stuck membership purchase state How to escalate this to Apple Developer Program Operations / Enrollment team This issue is currently blocking our app release timeline, so any guidance would be greatly appreciated.
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35
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Unable to upload identity verification documents - enrollment withdrawn
Hello, I recently enrolled in the Apple Developer Program. The payment was successfully processed, and I received the receipt/invoice from Apple. Around the same time, I also received an email asking me to upload identity verification documents. However, when I followed the upload link and signed in with my Apple ID, I was shown the following message: "You do not have permission to upload files for this account." Because of this, I was unable to upload the requested documents. Shortly afterward, I received an email stating that my enrollment had been withdrawn. I have already contacted Apple Developer Support, but so far I have only received the receipt/invoice emails and have not received any response regarding this issue. Has anyone experienced something similar before? If so, how was it resolved? Thank you.
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Enrollment Status Inquiry - Account Pending since May 23
Subject: Enrollment Status Inquiry - Web Order D004860417 Hello everyone, I submitted my Apple Developer Program enrollment, paid the fee, and provided the requested identity documents on May 23, 2026. As of June 1, my account status remains "Pending". Could you please review my application status and advise if any additional information or documentation is required to complete the verification? Web Order Number: D004860417 Invoice Number: MC73562815 Thank you, Aleksandr Sapozhnikov
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36
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Apple Developer Program enrollment stuck on "Pending" for 55 days — payment refund may have suspended my application
Hello, I enrolled in the Apple Developer Program on April 8, 2026, and my membership status has remained Pending ever since — now over 55 days. I believe a refund I requested may have accidentally suspended or reset my application, and I urgently need this resolved as my app has already been live on the Google Play Store for over a month. Timeline of events Apr 8 — Submitted enrollment via the Apple Developer iOS app and completed the in-app payment (app-price-for-TR). Shortly after — Discovered that the developer website required a separate online payment. Made a second payment (web-price-for-TR) via the web portal, believing it to be required. Apr 20 — Concerned about being double-charged, I contacted Apple Support and requested a refund. The lower price (app-price-for-TR) was refunded. 1 June – present — Status remains "Pending." No enrollment confirmation received. Current situation: I have opened 3 support tickets regarding this issue. One has been responded to; the other two remain unanswered and open. In the meantime, colleagues of mine received their Apple Developer Program approval within a week and published their apps within three weeks. My app has been restricted to Android for over 55 days solely because of this stalled enrollment. Questions Did requesting the refund inadvertently cancel or freeze my enrollment? If so, do I need to re-enroll from scratch, or can my existing application be reactivated? Is there an escalation path beyond standard support tickets for time-sensitive cases like this? Any guidance from Apple staff or community members who have faced a similar situation would be greatly appreciated. Thank you.
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Enrolment Pending
My Enrollment ID: 74P7XBUXVP and I submitted my application on 25th May. However, the status remains ‘Pending’—'Your enrollment is being processed’—and I have not received any further instructions or a payment link. The process is significantly impacting the release of my project timeline. I don't have any other way to contact support via email or otherwise; I'd appreciate it if you could review my case. Could Apple Developer Enrollment Team please escalate my case for resolution?
Replies
0
Boosts
0
Views
32
Activity
6d
Migrating from Individual to Organization
I recently initiated the process of migrating my account from an Individual Developer Account to and Organization one using my LLC. I have a DUNS number and submitted that along with requested documentation a while ago. It appears that my enrollment is stuck on a “Being processed” message, but I haven’t found a way to ensure that the documentation I provided is satisfactory for the requirements. Could someone confirm whether my enrollment is in the standard review queue or whether there are outstanding requirements I need to address?
Replies
1
Boosts
0
Views
61
Activity
6d
Apple Developer Account Enrollment Stalled
Good Day, I've applied for enrollment on the Developer iPhone App and was asked to upload company and identity documentation (which I did within 24 hours) and the enrollment has been stuck since. I reached out to support and they said to please call them as they need to speak to me on the phone, however I am in a region where phone support is not available (only email). I've subsequently replied to the email and said this to support and they closed the ticket. I've previously applied for enrollment on the developer.apple.com and that enrollment was approved but after 2 weeks of waiting the payment was never collected by Apple and support closed the enrollment and advised me to enroll on the mobile app as it allows Apple Pay which will collect the fee immediately after approval. However now the mobile app enrollment is stuck. Anyone been through this who can advise me on what to do to get this resolved ? My project is delayed by 2 months because of this.
Replies
1
Boosts
0
Views
77
Activity
6d
Apple Developer Account Pending For Almost A Month
Just wondering if this is normal Your enrollment is being processed. Learn about developing for Apple platforms with free development resources. Email: [my email] Enrollment ID: 7W929TVJ45 If you have any questions or would like to withdraw your enrollment, contact us. How long are others waiting for this? Thanks :)
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1
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0
Views
51
Activity
6d
Parallax Previewer v2 crashes in macOS 26.4.1, Tahoe.
I can run v1 of Parallax Previewer just fine, but v2 pops up an error on open. In console I can see a crash log that states that CoreRe.framework is looking for _FigSTSCreate inside the system's MediaToolbox.framework. I guess Tahoe doesn't have that. Is there a new version coming that works on Tahoe? or a workaround? I couldn't find an existing discussion about this. thanks.
Replies
4
Boosts
1
Views
291
Activity
6d
Xcode Accessibility Inspector incorrectly claims Dynamic Type font sizes are unsupported.
I'm using Dynamic Font throughout my entire app yet the audits in Accessibility Inspector will give me a ton of "Dynamic Type font sizes are unsupported: User will not be able to change the font size of this SwiftUI.AccessibilityNode" warnings. This is incorrect because users are able to change the font size. I can even move to the inspector panel and adjust the font and see it all change right within the Accessibility Inspector. I assume this is a bug since I can change the font but I was also wondering if there's some special thing I'm missing that could prevent these warnings from appearing especially when management runs audits to look for deficiencies.
Replies
1
Boosts
0
Views
64
Activity
6d
Issues Registering for D-U-N-S Number
Hi, I have not received any communication for more than 5 days now in the request to be issued with D-U-N-S Number
Replies
1
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0
Views
39
Activity
6d
The callback is not triggered when the app is launched from a terminated state via the notification action
Platform and Version Platform: iOS iOS Version: 17.0+ Development Environment: .NET MAUI (C#, .NET 9) Network Layer: HttpClient with HttpClientHandler Description of the Problem We are facing an issue where HttpClientHandler.ServerCertificateCustomValidationCallback is not being invoked when the app is in a terminated (kill) state. In normal app lifecycle states (foreground/background), the callback is triggered as expected and allows us to handle server certificate validation (e.g., for certificate pinning or custom validation logic). However, when the app is in a killed state and is relaunched due to a notification action, the callback does not execute. We would like to understand: Why ServerCertificateCustomValidationCallback is not invoked in this scenario Whether this behavior is expected within iOS networking/runtime constraints Any recommended approach or workaround to ensure certificate validation still occurs when handling notification-triggered flows from a terminated state Steps to Reproduce Ensure the app is force-terminated (kill mode) Configure a push notification with category: "INVITE_CATEGORY" Include custom notification action buttons Tap one of the custom actions This triggers app launch and network call using HttpClient Expected Behavior ServerCertificateCustomValidationCallback should be invoked during the network request initiated after tapping the notification action, allowing custom certificate validation.
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13
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0
Views
548
Activity
6d
Swift compiler error when using DeclaredAgeRange with swift 6
I added a dummy view - copy paste directly from the Apple Developer Documentation, in a swift package using swift 6 and got concurency error. The fix is to switch to swift 5
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2
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0
Views
69
Activity
6d
External purchase API notifications
Hi! We use external purchase API and have a question What should we do if we receive a notification about an unreported token in the middle of the month? Should we send the report immediately, or should we take note of the token and include it in the report at the scheduled time at the beginning of the month?
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0
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0
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11
Activity
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Developer Account
I recently applied for an Apple Developer Program company account, but my enrollment request was declined. The message I received only stated that the enrollment request had been declined. However, I did not receive any email or additional information explaining why the enrollment was rejected. My company is a legally registered business, and I completed the enrollment process using our company information. At this point, I'm unsure what part of the application caused the rejection or what I need to do to resolve it. Since receiving the rejection notice, I have contacted Apple Developer Support to ask for clarification, but I have not received a response. Has anyone experienced a similar situation? Were you able to find out the reason for the rejection or successfully reapply? Is there a way to request more detailed feedback from Apple regarding the decision? Any advice would be greatly appreciated.
Replies
2
Boosts
0
Views
365
Activity
6d
Xcode 26.4: IBOutlets/IBActions gutter circles missing — cannot connect storyboard to code (works in 26.3)
I’m seeing a regression in Xcode 26.4 where Interface Builder will not allow connecting IBOutlets or IBActions. Symptoms: The usual gutter circle/dot does not appear next to IBOutlet / IBAction in the code editor Because of this, I cannot: drag from storyboard → code drag from code → storyboard The class is valid and already connected to the storyboard (existing outlets work) Assistant Editor opens the correct view controller file Important: The exact same project, unchanged, works perfectly in Xcode 26.3. I can create and connect outlets/actions normally there. ⸻ Environment Xcode: 26.4 macOS: 26.4 Mac Mini M4 Pro 64G Ram Project: Objective-C UIKit app using Storyboards This is a long-running, ObjC, project (not newly created) ⸻ What I’ve already tried To rule out the usual suspects: Verified View Controller Custom Class is correctly set in Identity Inspector Verified files are in the correct Target Membership Verified outlets are declared correctly in the .h file: @property (weak, nonatomic) IBOutlet UILabel *exampleLabel; Opened correct file manually (not relying on Automatic Assistant) Tried both: storyboard → code drag code → storyboard drag Tried using Connections Inspector Clean Build Folder Deleted entire DerivedData Restarted Xcode Updated macOS to 26.4 Ran: sudo xcodebuild -runFirstLaunch Confirmed required platform components installed Reopened project fresh ⸻ Observations In Xcode 26.4 the outlet “connection circles” are completely missing In Xcode 26.3 they appear immediately for the same code Existing connections still function at runtime — this is purely an Interface Builder issue ⸻ Question The gutter circles appearance has always been flaky in Xcode over the 13+ years I've been using it but now with 26.4 they have completely disappeared. Has anyone else seen this in Xcode 26.4, or found a workaround? At this point it looks like a regression in Interface Builder, but I haven’t found any mention of it yet.
Replies
26
Boosts
12
Views
2.9k
Activity
1w
Apple-hosted managed assets
Hi, anyone managed to make this work? https://developer.apple.com/documentation/backgroundassets Trying for past few days and can't make it work. Following their official documentation, also this video https://www.youtube.com/watch?v=M3jpgZrB1uo, but it seems I am stuck at: try await AssetPackManager.shared.ensureLocalAvailability(of: assetPack) What I did: Manifest files created, info.plist configured, asset pack created and uploaded to appstoreconnect via transporter, successfully assigned to app and ready for internal testing. Added to my code: let assetPack = try await AssetPackManager.shared.assetPack(withID: "Tutorial") try await AssetPackManager.shared.ensureLocalAvailability(of: assetPack) let videoData = try AssetPackManager.shared.contents(at: "Videos/Introduction.m4v") but no luck at all.... is anywhere any demo project available to download to compare with my project?
Replies
4
Boosts
0
Views
618
Activity
1w
Apple Backend Bug: Xcode forces old Personal Team ID on a Paid Account (3 months stuck)
Hi everyone, I’m stuck in Apple Support hell and hoping someone here has a workaround. I have a paid Developer account, but I cannot deploy to a physical device due to what looks like a persistent backend database glitch on Apple's side. The Issue: When I check "Automatically manage signing" in Xcode, Apple's servers generate a Provisioning Profile that is hardcoded with an old, orphaned Free Personal Team ID (T7...). This completely overrides my actual Paid Team ID (DP...), causing a permanent Bundle ID mismatch error. What I’ve already done (Zero local issues): Completely wiped my Mac’s Keychain (deleted all dev keys, certificates, and local provisioning profiles). Revoked all certificates in the Apple Developer Portal. Tried generating fresh certificates manually via CSR. Sent Apple Support a full-screen video proving the backend is injecting the wrong ID on a 100% sterile system. The Situation: I am 3 months into my paid subscription and haven't been able to use it. Apple Tier 2/3 engineering has the video evidence but has stopped responding to my status update requests. Has anyone successfully forced Apple's backend to "forget" an old personal team ID, or found any undocumented workaround that doesn't involve creating a brand new Apple ID and paying the $99 fee again? Thanks in advance.
Replies
0
Boosts
0
Views
51
Activity
1w
Storage and Xcode
I am interested to be informed what is relation between storage capacity and Xcode usage; because my storage level goes up when I develop apps on Xcode.
Replies
0
Boosts
0
Views
51
Activity
1w
Apple Developer Organization Enrollment Approved but Membership Purchase Stuck / Pending State Loop
Hello, I’m experiencing an issue with my Apple Developer Program organization enrollment and would appreciate help from Apple staff or anyone who has seen this behavior before. Summary of the issue: My organization enrollment appears to be approved, but the account is also showing a pending state, and I am unable to complete the final membership purchase step. When I sign in to the Apple Developer website and click “Purchase Membership”, I am required to re-enter all billing and organization details every time. After submitting the form, no payment is processed, and I am returned to the same “Purchase your membership” screen. The purchase never completes. This has been happening consistently for approximately two months. What I observe: Enrollment appears approved, but account is also stuck in a pending state No membership payment is ever successfully charged Each attempt to purchase resets the entire form No error message is shown Issue occurs on the Apple Developer website Problem persists across multiple attempts and sessions What it seems like: It appears my account is stuck in an inconsistent state where: The enrollment approval has been completed But the membership purchase is still treated as pending or not initiated And the purchase flow is not properly linking to the approved enrollment This results in an endless loop where I cannot activate the membership. Request: Could someone from Apple or the community please advise: Whether this is a known issue with enrollment/purchase state sync If there is a way to reset or clear a stuck pending membership state How this can be escalated to Apple Developer Program Operations / Enrollment team Whether manual intervention is required to complete activation This issue is currently blocking our application release timeline, so any guidance or escalation would be greatly appreciated. Case number (if relevant): 20000115519348 - 102885716444
Replies
0
Boosts
0
Views
77
Activity
1w
Apple Developer Organization Enrollment Approved but Membership Purchase Stuck in Loop
Hello, I’m having an issue completing my Apple Developer Program organization enrollment and would appreciate help or escalation from Apple staff or anyone who has seen this before. Summary of the issue: My organization enrollment has been approved, but I am unable to complete the membership purchase. When I sign in to the Apple Developer website and click “Purchase Membership”, I am required to re-enter all billing and organization details each time. After submitting, the process does not complete, no payment is charged, and I am returned to the same “Purchase your membership” screen. This has been happening consistently for approximately two months. What I’ve observed: Enrollment status shows as approved No payment is ever successfully processed Each purchase attempt restarts the full form Issue occurs on the Apple Developer website Multiple attempts over time with the same result What it seems like: It appears my account is stuck in an incomplete or broken membership purchase state, where the approved enrollment is not correctly linked to a purchasable membership. Request: Could someone from Apple or the community advise on: Whether this is a known issue If there is a way to reset or clear a stuck membership purchase state How to escalate this to Apple Developer Program Operations / Enrollment team This issue is currently blocking our app release timeline, so any guidance would be greatly appreciated.
Replies
0
Boosts
0
Views
35
Activity
1w
Unable to upload identity verification documents - enrollment withdrawn
Hello, I recently enrolled in the Apple Developer Program. The payment was successfully processed, and I received the receipt/invoice from Apple. Around the same time, I also received an email asking me to upload identity verification documents. However, when I followed the upload link and signed in with my Apple ID, I was shown the following message: "You do not have permission to upload files for this account." Because of this, I was unable to upload the requested documents. Shortly afterward, I received an email stating that my enrollment had been withdrawn. I have already contacted Apple Developer Support, but so far I have only received the receipt/invoice emails and have not received any response regarding this issue. Has anyone experienced something similar before? If so, how was it resolved? Thank you.
Replies
0
Boosts
0
Views
41
Activity
1w
Enrollment Status Inquiry - Account Pending since May 23
Subject: Enrollment Status Inquiry - Web Order D004860417 Hello everyone, I submitted my Apple Developer Program enrollment, paid the fee, and provided the requested identity documents on May 23, 2026. As of June 1, my account status remains "Pending". Could you please review my application status and advise if any additional information or documentation is required to complete the verification? Web Order Number: D004860417 Invoice Number: MC73562815 Thank you, Aleksandr Sapozhnikov
Replies
0
Boosts
0
Views
36
Activity
1w
Apple Developer Program enrollment stuck on "Pending" for 55 days — payment refund may have suspended my application
Hello, I enrolled in the Apple Developer Program on April 8, 2026, and my membership status has remained Pending ever since — now over 55 days. I believe a refund I requested may have accidentally suspended or reset my application, and I urgently need this resolved as my app has already been live on the Google Play Store for over a month. Timeline of events Apr 8 — Submitted enrollment via the Apple Developer iOS app and completed the in-app payment (app-price-for-TR). Shortly after — Discovered that the developer website required a separate online payment. Made a second payment (web-price-for-TR) via the web portal, believing it to be required. Apr 20 — Concerned about being double-charged, I contacted Apple Support and requested a refund. The lower price (app-price-for-TR) was refunded. 1 June – present — Status remains "Pending." No enrollment confirmation received. Current situation: I have opened 3 support tickets regarding this issue. One has been responded to; the other two remain unanswered and open. In the meantime, colleagues of mine received their Apple Developer Program approval within a week and published their apps within three weeks. My app has been restricted to Android for over 55 days solely because of this stalled enrollment. Questions Did requesting the refund inadvertently cancel or freeze my enrollment? If so, do I need to re-enroll from scratch, or can my existing application be reactivated? Is there an escalation path beyond standard support tickets for time-sensitive cases like this? Any guidance from Apple staff or community members who have faced a similar situation would be greatly appreciated. Thank you.
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0
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0
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28
Activity
1w