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“We are unable to process your request”

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RevenueCat paywall and apple review process unable to progress through paywall
I submitted for the first time my app and in app subscription together. do the subscriptions get approved separately? it seems like a loop. in the paywall of my app only for apple its failing to load payments/subscription info which im assuming to be the fact that my in app subscription didn't get approved yet, its currently waiting for review (first time submitting subscription). Meanwhile the app gets rejected multiple times because the reviewer can't seem to go beyond the paywall due to failure to load payments. Is this the similar experience anyone had? Do you have info that'd be helpful to give to the reviewers?
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148
May ’25
Reply to Live Caller ID Extension - timeout connecting to PIRService
@Apple I can now enable Live Caller ID in Settings and the OS isn't churning out any errors while doing so. However when a call is made to the handset, I see see the OS is doing a lookup to the PIRService, but its timing out: error = Error Domain=com.apple.CipherML Code=400 Error Domain=com.apple.CipherML Code=401 Unable to request data by keywords batch: The request timed out. UserInfo={NSLocalizedDescription=Unable to request data by keywords batch: The request timed out., NSUnderlyingError=0x8b4290a80 {Error Domain=NSURLErrorDomain Code=-1001 The request timed out. UserInfo={NSLocalizedDescription=The request timed out., NSErrorFailingURLKey=http://192.168.1.100:8080/.well-known/private-token-issuer-directory}}}: The request timed out. UserInfo={NSLocalizedDescription=Error Domain=com.apple.CipherML Code=401 Unable to request data by keywords batch: The request timed out. UserInfo={NSLocalizedDescrip
Topic: App & System Services SubTopic: General Tags:
Jul ’24
Processed internal TestFlight builds fail to install: “The requested app is not available or doesn’t exist”
Hi, I’m seeing a strange TestFlight issue. My builds process successfully in App Store Connect, appear in TestFlight, and are assigned to internal testers, but installation fails immediately with: “The requested app is not available or doesn’t exist.” What I’ve verified: • builds are processed/completed • apps are visible in TestFlight • internal tester groups are configured • agreements/banking/tax are active This affects multiple apps in the same developer account. The issue started after adding a widget extension and moving to a new Swift-based workflow, so I’m trying to isolate whether this is: • signing/provisioning/entitlements • widget extension misconfiguration • or a backend issue on Apple’s side I’ve already contacted Apple Developer Support and submitted Feedback Assistant reports. Has anyone seen this exact behavior before?
0
0
222
2w
Unable to get name and email in the ID Token even when they are requested in the scope
I have setup Login with Apple in my .Net Core Razor Pages app (.Net 5) which is using Microsoft Identity Framework for user management. I followed this tutorial of Scott which helped me as far as the Apple Login page. But after the successful login when the Call-Back endpoint is called, I am getting null in the _signInManager.GetExternalLoginInfoAsync() method call. My initial research suggested that the ID Token may not contain required data. Which is correct because the ID Token returned by the Apple does not contain email or name even though it is requested in the scope. Sample request:https://appleid.apple.com/auth/authorize?client_id=net.demo.client&redirect_uri=https%3A%2F%2Fdemo.website.net%2Fsignin-apple&response_type=code%20id_token&scope=email%20name&response_mode=form_post&nonce=637679-omitted Here's the Authentication setup called from Startup.ConfigureServices() method: IdentityModelEventSource.ShowPII = true; services.AddAuthentication(options => { //options.Defau
1
0
1.6k
Sep ’21
Processed internal TestFlight builds fail to install: “The requested app is not available or doesn’t exist”
Hi, I’m seeing a strange TestFlight issue. My builds process successfully in App Store Connect, appear in TestFlight, and are assigned to internal testers, but installation fails immediately with: “The requested app is not available or doesn’t exist.” What I’ve verified: • builds are processed/completed • apps are visible in TestFlight • internal tester groups are configured • agreements/banking/tax are active This affects multiple apps in the same developer account. The issue started after adding a widget extension and moving to a new Swift-based workflow, so I’m trying to isolate whether this is: • signing/provisioning/entitlements • widget extension misconfiguration • or a backend issue on Apple’s side I’ve already contacted Apple Developer Support and submitted Feedback Assistant reports. Has anyone seen this exact behavior before?
0
0
202
2w
Reply to WidgetKit + HealthKit Authorization
Update: Digging a little deeper, I now see more information about the error. This is... disheartening. Error Domain=com.apple.healthkit Code=111 Unable to prompt for authorization using this type of extension; ignoring request. UserInfo={NSLocalizedDescription=Unable to prompt for authorization using this type of extension; ignoring request.} Is there any way to read HealthKit data from within a Widget?
Topic: App & System Services SubTopic: General Tags:
Jul ’20
Reply to Help Needed: Error Codes in VCPHumanPoseImageRequest.mm[85] and NSArrayM insertObject
Thanks for the fast reply! We have built this into a camera output delegate, for real-time performance improvements (or attempting to), depending on the user request, certain pose requests are added. This is not crucial to the app, but it is something we'd like to implement, so any help is really appreciated! From our initial troubleshooting, this is the code causing the problem: public func captureOutput(_ output: AVCaptureOutput, didOutput sampleBuffer: CMSampleBuffer, from connection: AVCaptureConnection) { let imageRequestHandler = VNImageRequestHandler(cmSampleBuffer: sampleBuffer, orientation: .up) var requests: [VNRequest] = [] if self.selectedRequests.hand { let handPoseRequest = VNDetectHumanHandPoseRequest() requests.append(handPoseRequest) } if self.selectedRequests.body { let bodyPoseRequest = VNDetectHumanBodyPoseRequest() requests.append(bodyPoseRequest) } if self.selectedRequests.face { let faceRequest = VNDetectFaceLandmarksRequest() requests.append(faceRequest) } va
Topic: Machine Learning & AI SubTopic: Core ML Tags:
Jul ’24
RevenueCat paywall and apple review process unable to progress through paywall
I submitted for the first time my app and in app subscription together. do the subscriptions get approved separately? it seems like a loop. in the paywall of my app only for apple its failing to load payments/subscription info which im assuming to be the fact that my in app subscription didn't get approved yet, its currently waiting for review (first time submitting subscription). Meanwhile the app gets rejected multiple times because the reviewer can't seem to go beyond the paywall due to failure to load payments. Is this the similar experience anyone had? Do you have info that'd be helpful to give to the reviewers?
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148
Activity
May ’25
Reply to Xcode 8 Beta - App Not Launching in Simulator
This workaround solved the (null) was unable to service the request issue for me. Thanks for sharing!
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Jun ’16
Reply to Live Caller ID Extension - timeout connecting to PIRService
@Apple I can now enable Live Caller ID in Settings and the OS isn't churning out any errors while doing so. However when a call is made to the handset, I see see the OS is doing a lookup to the PIRService, but its timing out: error = Error Domain=com.apple.CipherML Code=400 Error Domain=com.apple.CipherML Code=401 Unable to request data by keywords batch: The request timed out. UserInfo={NSLocalizedDescription=Unable to request data by keywords batch: The request timed out., NSUnderlyingError=0x8b4290a80 {Error Domain=NSURLErrorDomain Code=-1001 The request timed out. UserInfo={NSLocalizedDescription=The request timed out., NSErrorFailingURLKey=http://192.168.1.100:8080/.well-known/private-token-issuer-directory}}}: The request timed out. UserInfo={NSLocalizedDescription=Error Domain=com.apple.CipherML Code=401 Unable to request data by keywords batch: The request timed out. UserInfo={NSLocalizedDescrip
Topic: App & System Services SubTopic: General Tags:
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Activity
Jul ’24
Processed internal TestFlight builds fail to install: “The requested app is not available or doesn’t exist”
Hi, I’m seeing a strange TestFlight issue. My builds process successfully in App Store Connect, appear in TestFlight, and are assigned to internal testers, but installation fails immediately with: “The requested app is not available or doesn’t exist.” What I’ve verified: • builds are processed/completed • apps are visible in TestFlight • internal tester groups are configured • agreements/banking/tax are active This affects multiple apps in the same developer account. The issue started after adding a widget extension and moving to a new Swift-based workflow, so I’m trying to isolate whether this is: • signing/provisioning/entitlements • widget extension misconfiguration • or a backend issue on Apple’s side I’ve already contacted Apple Developer Support and submitted Feedback Assistant reports. Has anyone seen this exact behavior before?
Replies
0
Boosts
0
Views
222
Activity
2w
Unable to get name and email in the ID Token even when they are requested in the scope
I have setup Login with Apple in my .Net Core Razor Pages app (.Net 5) which is using Microsoft Identity Framework for user management. I followed this tutorial of Scott which helped me as far as the Apple Login page. But after the successful login when the Call-Back endpoint is called, I am getting null in the _signInManager.GetExternalLoginInfoAsync() method call. My initial research suggested that the ID Token may not contain required data. Which is correct because the ID Token returned by the Apple does not contain email or name even though it is requested in the scope. Sample request:https://appleid.apple.com/auth/authorize?client_id=net.demo.client&redirect_uri=https%3A%2F%2Fdemo.website.net%2Fsignin-apple&response_type=code%20id_token&scope=email%20name&response_mode=form_post&nonce=637679-omitted Here's the Authentication setup called from Startup.ConfigureServices() method: IdentityModelEventSource.ShowPII = true; services.AddAuthentication(options => { //options.Defau
Replies
1
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0
Views
1.6k
Activity
Sep ’21
Processed internal TestFlight builds fail to install: “The requested app is not available or doesn’t exist”
Hi, I’m seeing a strange TestFlight issue. My builds process successfully in App Store Connect, appear in TestFlight, and are assigned to internal testers, but installation fails immediately with: “The requested app is not available or doesn’t exist.” What I’ve verified: • builds are processed/completed • apps are visible in TestFlight • internal tester groups are configured • agreements/banking/tax are active This affects multiple apps in the same developer account. The issue started after adding a widget extension and moving to a new Swift-based workflow, so I’m trying to isolate whether this is: • signing/provisioning/entitlements • widget extension misconfiguration • or a backend issue on Apple’s side I’ve already contacted Apple Developer Support and submitted Feedback Assistant reports. Has anyone seen this exact behavior before?
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0
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0
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202
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2w
Reply to Where do I agree to the Apple Developer Program License Agreement
I'm still getting.We are unable to process your request.An unknown error occurred.
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’15
Reply to Downloaded iOS 10 beta 3
I have tried that before and was unable to do the update via itunes. Is there anywhere I can read up on the process to do so?
Topic: App & System Services SubTopic: Core OS Tags:
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Aug ’16
unable to post
I am unable to post a very basic request. Is there a set of printed rules for what characters are now allowed?It seems the developer forum is being phased out, in a very quiet manner..
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1
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0
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299
Activity
Aug ’16
Reply to WidgetKit + HealthKit Authorization
Update: Digging a little deeper, I now see more information about the error. This is... disheartening. Error Domain=com.apple.healthkit Code=111 Unable to prompt for authorization using this type of extension; ignoring request. UserInfo={NSLocalizedDescription=Unable to prompt for authorization using this type of extension; ignoring request.} Is there any way to read HealthKit data from within a Widget?
Topic: App & System Services SubTopic: General Tags:
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Activity
Jul ’20
Build is in "processing" state from last 7 days ,when adding build to testflight it show error while processing your request ,please try after some time.
i had added build through application loader ,i want to add build in testflight but build is in Processing state from last 7 days .
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493
Activity
Nov ’19
Reply to Help Needed: Error Codes in VCPHumanPoseImageRequest.mm[85] and NSArrayM insertObject
Thanks for the fast reply! We have built this into a camera output delegate, for real-time performance improvements (or attempting to), depending on the user request, certain pose requests are added. This is not crucial to the app, but it is something we'd like to implement, so any help is really appreciated! From our initial troubleshooting, this is the code causing the problem: public func captureOutput(_ output: AVCaptureOutput, didOutput sampleBuffer: CMSampleBuffer, from connection: AVCaptureConnection) { let imageRequestHandler = VNImageRequestHandler(cmSampleBuffer: sampleBuffer, orientation: .up) var requests: [VNRequest] = [] if self.selectedRequests.hand { let handPoseRequest = VNDetectHumanHandPoseRequest() requests.append(handPoseRequest) } if self.selectedRequests.body { let bodyPoseRequest = VNDetectHumanBodyPoseRequest() requests.append(bodyPoseRequest) } if self.selectedRequests.face { let faceRequest = VNDetectFaceLandmarksRequest() requests.append(faceRequest) } va
Topic: Machine Learning & AI SubTopic: Core ML Tags:
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Jul ’24
Reply to Format Fusion drive in APFS
Can you please explain the procedure from the start? Here in India even Apple support is unable to help me.
Topic: App & System Services SubTopic: Core OS Tags:
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Apr ’18
Reply to Dear Team, Kindly help me. what could be the issue regarding Developer account, whenever i submit the agreement, it results into an error. This is what i get " We are unable to process your request. An unknown error occurred. " I would like to hos
Am getting the below error. Did it worked for others?We are unable to process your request.An unknown error occurred.
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May ’19
Processing a developer account purchase request takes too long
I signed up for a new developer account but the pending status is too long where can I report it as I have submitted a tickit at https://developer.apple.com/contact/topic/SC1101/subtopic/ 30003/solution/EML/details but failed to submit.
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362
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Sep ’21