Dears, For BYOD devices, especially personal devices, what are the ways we can enroll the devices to ABM? We are looking for a way to do this which can be done by the users them self by using a website or app. Also to remove the device later from a console.

I'm building an app for employees within our organisation and see a great fit for App Clips. Is it possible to use App Clips for Custom Apps distributed via App Store Connect + Apple Business Manager + MDM? The App Clip should only be shown for users/devices within my organisation.

Hello people. I need to publish some Custom Apps using redemption codes. I know how it works, I already have my ABM account and I already have the redemption codes. My question is: Is there a solution/product/api to control which codes have already been redeemed? I ask this, because there will be 8 apps and I have 20,000 employees. MDM and IN-House are not options. It is humanly impossible to control by email, spreadsheet or anything manual. Before developing anything to do this, I would like to know if there is a ready-made solution.

Hello, I am using redemption codes to distribute my app for free to my organisation. But I have a question, does a redemption code can be used more than once? I mean, may I use the same redemption code for others devices?

Hi, need help, I sent my app created in React Native in to Transporter and your state it's already "ready for sale", however my application no is visible in App Store, the support talk my application be like "business to business" how i change that?

Hi, I have a free app with an optional paid subscription. Currently my app is set up under "pricing and availability - Distribution for Business and education" as Available on the App Store and for volume purchasing on Apple Business Manager and Apple School Manager A teacher recently told me that they can not buy a subscription with Apple school manager. Is this true? Does Apple School Manager only allow schools to buy paid (non-free) apps that have no subscription?

With iOS 14 devices we can see that Many MDM Commands Fails with error " Couldn’t communicate with a helper application." . This Error is more frequent in InstallApplication , InstallProfile command , but other MDM commads also face the same issue. I have attach sample response from some devices. We have seen this error in previous version of iOS but with iOS 14 these are very frequent. InstallApplication Errors <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51075000000853127</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>1005</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Could not install app.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDID-UDID</string> </dict> </plist> <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=33783000002227119</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4099</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51075000000853127</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>1005</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Could not install app.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDID-UDID</string> </dict> </plist> InstallProfile Errors <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>SingletonRestriction</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4099</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDID</string> </dict> </plist> AvailableOSUpdate Error <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>AvailableOSUpdates</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>12050</integer> <key>ErrorDomain</key> <string>MCMDMErrorDomain</string> <key>LocalizedDescription</key> <string>The attempt to check for an available update failed.</string> <key>USEnglishDescription</key> <string>The attempt to check for an available update failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>2214</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Scan failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist> ClearPasscode <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ClearPasscode</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>701</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>The device’s passcode cannot be cleared.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist>

We are experiencing an issue on several devices when attempting an enrollment to Mobile Device Management (MDM). The device is communicating, but it appears there is a problem with certificates that won't allow the enrollment to complete. Automated Device Enrollment (ADE, formerly DEP) enrollments do not work either. Failure to enroll in MDM is occurring on the following types of devices: Big Sur M1 Architecture Big Sur Intel Architecture Catalina Console log below of before, during, and after an attempt for MDM enrollment on a device experiencing this issue: language error 13:33:38.859611-0600 CertificateService Server capabilities lack support for 3DES but we're going to use it anyway error 13:33:39.240005-0600 CertificateService Error (-26275) decrypting response payload error 13:33:39.240183-0600 CertificateService ProcessRequestCertSignatureResponse: No certificate received error 13:33:39.240703-0600 CertificateService [ERROR] : [MDM_SCEP_Enroll] Calling SCEPCopyCertificate --  NSOSStatusErrorDomain:-25300 error 13:33:39.274025-0600 mdmclient [ERROR] PlugIn: InstallPayload [CertificateService] Error: Error Domain=NSOSStatusErrorDomain Code=-25300 "errKCItemNotFound / errSecItemNotFound:  / The item cannot be found." UserInfo={IsInternalError=true} error 13:33:39.292742-0600 kernel System Policy: WSDaemon(130) deny(1) file-read-metadata /private/var/db/ConfigurationProfiles/Store/ConfigProfiles.binary error 13:33:39.340017-0600 kernel Sandbox: coreaudiod(220) deny(1) file-read-metadata /Library/Keychains error 13:33:39.371452-0600 mdmclient CPProfileManager.installProfile returning error -25300 (private) error 13:33:39.392812-0600 kernel System Policy: WSDaemon(130) deny(1) file-read-metadata /private/var/db/ConfigurationProfiles/Store/ProfilePurgatory error 13:33:39.392968-0600 kernel System Policy: WSDaemon(130) deny(1) file-read-metadata /private/var/db/ConfigurationProfiles/Store/ProfilePurgatory/D1BA2076-4015-4062-BF9A-45474D415341_19975F4D-F21E-44C5-BC98-1F7F4A48AE70.mobileconfig.profilepurgatory

Can I add an additional business/organization for ABM after a successfull release of my private App ? We want in a first step to release an app to a first organizations ABM. In a second step we want to add a second organisation and make the app (same build) available to them too (they are setting up the ABM account only in the next weeks). Is that possible?

We have a business app for a closed group of users. The distribution method of our app is private. Adding new users with the organization ID no longer works! An error appears while saving "The Organization ID or Apple ID you entered could not be found. Please try again." However, the organization ID and also the organization name are correct and valid. As a test we removed an existing entry and tried to insert it again. The same error is displayed. Is the problem known and is there a solution?

I wasn't sure how best to word the question but I can explain. We are developing an application for a customer. This app is to be used by their staff and shouldn't be available to the public. We plan on using Apple Business Manager to distribute the app to them, from which they can use their MDM tool to push the app out to the required devices. The bit I am unsure of is they also have a group of distributers (separate companies that sell their products) that require access to the app. As I said before, it cant be open to the general public and therefore rules out the App Store. The distributors are also separate businesses and so I doubt our customer can use their MDM to manage the distributer's devices. What I'd like to know is can our customer re-distribute our app from their ABM to their distributors? I understand we could most likely distribute the app out to the distributors as well but if at all possible I'd like to avoid us managing who they want to give the app to. Any thoughts would be appreciated or if you think I'm going about this all wrong to begin with, please say. This is new territory for me.

Hi All, I am facing this issue, where after I purchased the redemption codes, the download link never appear. Why is this happened? Is this regional or country issue? What should I do to distribute my app to others by using Apple Business Manager?

Can an Enterprise Apple ID be associated with more than 16 AirTags? We're looking to use AirTags to manage a fleet of Mountain Bikes (and other equipment if successful), but having 16 to an account is cumbersome when the fleet exceeds one hundred.

I updated my app in the ABM. But my users do not have the ability to update on their computers. It does not appear or update automatically. Users download it through codes, there is no MDM option. I've called Apple but no one really understands how ABM works.

In the company I work we have an internal communication app. The distribution is done through redeemable codes, due to the amount of equipment, the different cities and that not all the phones belong to the company, some are personal. Many users have already downloaded it. Recently, they asked us for an update. It has already been done, has been uploaded to AppStore Connect and has been approved since June 23. But the update is not available to users. That is, the app is not updated manually or automatically. They just can't see the new version. The ABM apps are supposed to act like those of the Appstore according to what we assume from their policies. Can you help us see what is happening? NOTE: When we uploaded the app, there were some agreements pending to be signed. The app was approved without their signature. We already noticed this detail and we signed them last Friday. Even so, the update is still not presented.

ı have an developer account and another business account. I paid the price on first account and used the business accound ıd on distribution. I can not see my app, on the business account app, pleae help.

We are trying to publish an app, first, our app publish got rejected because our app is a commercial app so we applied for apple business manager access, but it has been already more than a week and we haven't received any response (usual approval for this takes 1 to 5 days mentioned).

We are experiencing issues with MDM Enrolled devices as the devices do not contact the MDM server randomly even on successful APNS notification. As documented by Apple, the device sends a Token update message when MDM Profile is installed in the device and whenever there is an OS update. We could see that device randomly loose connection with the MDM server over a period of time. We have verified that MDM sends notifications with the information received from the latest TokenUpdate from devices, however, few devices never seem to send token update messages to the MDM server nor respond to APNS wakeup. Currently, we are reinstalling MDM Profile in devices to trigger Token update again and to revive the device MDM contact. But as you can imagine for large enterprises this involves user intervention and becomes difficult to manage. It would be great if the Apple MDM team can clarify below What are the cases device sends TokenUpdate message to MDM What happens when the MDM server is not reachable during the first attempt of the Token update. As in many cases, the MDM server may not always be reachable to the device during OS update events etc. Is there any way to trigger Token update on iOS and macOS manually without reinstalling the MDM Profile again? It would be better designed if devices send Token updates often until it's acknowledged by MDM Server. Similar issues are reported in past: https://developer.apple.com/forums/thread/28918 https://developer.apple.com/forums/thread/671878