We have an online issue that needs submit new version tonight, so I kept refreshing the page from 13:00 to 20:00.

Can't add new version of app - An error occurred. I can't get off work. please!

We removed one of our apps from the store and are trying to submit it from a new account (our second company). However, the submission gets rejected as spam since the same app still exists in the old iTunes Connect account, albeit inactive. The reviewer labels the submission from the new account as an attempted duplicate of an already existing app. We have tried every possible way to remove the app from the old account but have failed. What is our next step? Please help.

My App is a children's book developed using PubCoder. My App bundle ID is com.leviatopia.book After successfully building the .ipa, I'm trying to upload it to the App Store Connect using Transporter. The App information is ready in the App Store Connect, with the same bundle ID (I tripple checked). But when I try to upload, Transportergives me this message: The App Bundle ID<com.leviatopia.book> does not exist yet. Go to the App Store connect to add a new App. (6) The App entry definately there! What am I doing wrong? BTW, if I run (on Windows): iTMSTransporter -m lookupMetadata -bundle_id com.leviatopia.book a metadata.xml file is generated, without containing the bundle ID, which seems odd to me. Appreciate any help, Ranco

Hello, I have an application that includes In-App Purchases (IAP). Previously, I offered a non-consumable lifetime premium option. With my latest update, I added a monthly subscription option. I prepared and implemented the subscriptions correctly and submitted the app update, expecting both the app update and the subscriptions to be reviewed together by the same reviewer. However, my app update was approved while the subscriptions were rejected. Now, my app is live but only offering the original IAP, which includes the non-consumable lifetime premium option and the new monthly subscription. Guideline 3.1.1 - Business - Payments - In-App Purchase We have begun the review of your in-app purchases but aren't able to continue because your submitted in-app purchases indicate a change of business model for your app. Specifically, your existing Non-Consumable business model has changed to include a auto-renewable subscription in-app purchase business model type. Therefore, we need to verify the implementation of your submitted in-app purchases in the app to ensure your app, and its in-app purchases, are in compliance with the App Review Guidelines. Next Steps In order to approve your your new in-app purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new in-app purchase products are available for purchase at the time of review." This is a rather strange situation, and I need to resolve this issue as soon as possible. What steps can I take to fix this problem quickly? Thank you for your assistance.

Hello, I am having trouble distributing the internal app to the Apple Business Manager via the AppStore private distribution. == Steps to reproduce == Create a new app on AppStore Connect Set it as a private distribution and specify the organisation ID Submit the build to the review The app review is approved and "Ready to Distribute" On the distribution tab, it says "This app was removed from sale from the App Store. Go to Pricing and Availability to add it back to the App Store." Sign-in to the Apple Business Manager Enable the custom app in the Apple Business Manager settings Expected: 7-A. The app is listed under the Custom App Observed: 7-B. There is no app listed under the Custom App section == Questions == Is there any other steps for the successful private distribution? Does the organisation receive any email from the App Store Connect to accept the private distirubion? Is there any way to see the status of the custom app from the developer? Is there any Apple support contact I can confirm the status of the app? Thank you for your help in advance!

I have yearly auto renew subscription. in ASC I generate a promo code. giving user free subscription. At the end of the year are they [A ] renewed automatically for free so promo code continues? [B ] renewed automatically at the actual subscription price [ C] not renewed so effectively get to choose to start a subscription at the current price [D ] none of the above

macOS Version 13.4.1 (Build 22F82) Xcode 15.0 (22181.22) (Build 15A5161b) iPhone SE running iOS 17.0 beta I have a test device (iPhone SE) with iOS 17 beta installed. I am using a cable to connect it to my MacBook. Within Xcode beta, I am using the "Devices and Simulators" dialog. Attempting to "connect" the device fails repeatedly with the following message: The developer disk image could not be mounted on this device. Domain: com.apple.dt.CoreDeviceError Code: 12040 Failure Reason: Error mounting image: 0xe8000106 (kAMDMobileImageMounterCredentialsFailed: AppleConnect authentication failed or was cancelled.) User Info: { DDIPath = "/Users/***/Library/Developer/DeveloperDiskImages/iOS_DDI.dmg"; DVTErrorCreationDateKey = "2023-06-23 17:08:18 +0000"; "com.apple.dt.DVTCoreDevice.operationName" = enablePersonalizedDDI; } -- Error mounting image: 0xe8000106 (kAMDMobileImageMounterCredentialsFailed: AppleConnect authentication failed or was cancelled.) Domain: com.apple.mobiledevice Code: -402652922 User Info: { FunctionName = AMDeviceRemoteMountPersonalizedBundle; LineNumber = 2108; } -- AMAuthInstallRequestSendSync failed: 22 (kAMAuthInstallErrorAppleConnectAuthFailed) Domain: com.apple.mobiledevice Code: -402652922 User Info: { FunctionName = "-[PersonalizedImage mountImage:]"; LineNumber = 2005; } -- I also see the following error from the phone's console: Sending response: { DetailedError = "Error Domain=com.apple.MobileStorage.ErrorDomain Code=-2 \"Failed to copy personalization manifest.\" UserInfo={NSLocalizedDescription=Failed to copy personalization manifest., NSUnderlyingError=0x7a6a07b80 {Error Domain=com.apple.MobileStorage.ErrorDomain Code=-2 \"Failed to retrieve personalization manifest: Error Domain=com.apple.MobileStorage.ErrorDomain Code=-2 \"Failed to find a cached manifest (im4m) for variant DeveloperDiskImage (personalization required).\" UserInfo={NSLocalizedDescription=Failed to find a cached manifest (im4m) for variant DeveloperDiskImage (personalization required)., NSUnderlyingError=0x90ab04240 {Error Domain=com.apple.MobileStorage.ErrorDomain Code=-2 \"/private/var/run/mobile_image_mounter/DeveloperDiskImage/B5A2B06AE07F3A280BC168DCAFE0D3BADD8CFCAA017BE5C735299D5398807133F23C61593439B0B93C4B772168E8F711.im4m does not exist.\" UserInfo={NSLocalizedDescription=/private/var/run/mobile_image_mounter/DeveloperDiskImage/B5A2B06AE07F3A280BC168DCAFE0D3 I have tried the usual things: Restarting Xcode. Restarting the iPhone. Logging in/out from iCloud on the iPhone. Logging in/out of Apple Developer within Xcode. Restarting my MacBook. Burning sage and making an incantation.

I am trying to use the AppStoreConnect API to set the price of an app. In the documentation (here) it suggests that it is possible to set the price using the API. "To set a price for your app using App Store Connect API, create a relationship between the apps resource and appPrices" However it links to the instructions on how to set a price using the AppStoreConnect web site. Looking at the website it appears that the pricing is being set by sending a PATCH to the app record itself but on the API this results in a 405 (METHOD_NOT_ALLOWED) Is it possible to set a price using the API, and if so what endpoint should I be sending to?

I signed up for the Apple Developer Program more than 1 week ago and until now they haven't released my access to APPLE CONNECT, they don't provide any information and my status was pending.

Hello there, i already looked for a similar post but nothing suits me or the posts were way too old and deprecated. I want to give a 1 week free trial to my customer before they sign the monthly auto-renewable subscription. My questions are: May I set a free trial through code and then show the Apple Subscription page after the trial finished? Or shall I do everything in-Apple (so Apple manages the free trial and consequently shows the subscripion page)? Where is the option to make a subscription free for the first week? I saw some posts but now i can't find the 0,0€ option, as now everything start from 0,25€ Thank you for your time, any help will be very much appreciated

After I add all the information for a new subscription and click the button with the label "Submit for Review", the button itself turning red and show a sign of (i), there is no extra information of the error, but on the browser console I can see the error: POST https://appstoreconnect.apple.com/iris/v1/subscriptionSubmissions 409 (Conflict)

I'm having problems creating an in-app purchase apple store connect it got error cannot create while my account is in admin role Error message: "An error has occurred. Try again later." Has anyone had the same problem and solution Thank!

Hello, has anyone faced a similar issue and was able to find a solution? We want to submit an app to App Store, but we are unable to do so, due to bugs in App Store Connect. Unfortunately, this is not the first time we have encountered similar issues. To submit our app, we need to specify that our company is a Trader to comply with the Digital Services Act Compliance. But this process has two bugs. When we try to submit, our contact information, the "Postal Code" input field displays an error "This field is required.". But this field is disabled, so there's no way to input anything. However, we work this around by inspecting the website code and removing the "disabled" flag from the input, so we are able to enter the Postal Code and continue to the next step. We verify the email address and the phone number. Then we upload the proof of our company address. Then we see a confirmation step, but when we click "Confirm", it says: Something went wrong. Please try again. We tried multiple internet browsers (Safari, Chrome), the latest versions. Both on desktop and phone. We get the same error. In the browser's console, we see this error from Apple's backend: Has anyone faced a similar issue and was able to find a solution? We already contacted Apple Developer support and also submitted the bugs to their Feedback Assistant, but they don't seem to care about it at all, as there's still no response from them. It's blocking our app launch. Thanks in advance.

I created a new Custom Product Page with a Deep Link, according to the WWDC '24 session "What's new in App Store Connect", and everything has been approved, but the Deep Link does not appear to be working. Is this feature fully operational yet? When the app is installed via this product page, the user should be directed to a specific page in the app, however this does not happen. It does work properly when installing directly via the Deep Link This is the link to the product page: https://apps.apple.com/app/bills-to-budget/id1636872963?ppid=ff079a93-be32-43fe-a88e-ad97a68ff725

Hi, Im trying launch a new version of my game "Game Mania World - Multiplayer", but after upload a new build, it appear on TestFlight of iOS and tvOS, don't have any issue, but on inflight it don't show. What i need do? It is a bug on Apple inflight panel? Thanks.

I was facing issue with build not able to found in Distribution when i want to release my build. But it's appear in testflight build. Please advice

I do not encounter any problems during the upload which seems to proceed correctly (success message at the end)... However, I cannot view the builds from the interface (App Store Connect). I've been testing different options (re-build, test on another computer, cache cleanup...) for several hours without success ;-( @Apple: I need urgent help please

I have an iPad app that we just added iPhone support to. It runs fine on the iPhone devices we've tested on. When we try to distribute the app by uploading it to App Store Connect the build doesn't show up in the TestFlight iOS Builds and we get an email from Apple Developer Relations that says this: "Please correct the following issues and upload a new binary to App Store Connect. ITMS-90891: Missing required icon - The bundle does not contain an alternate app icon for iPhone / iPod Touch of exactly '120x120' pixels, in .png format for iOS versions >= 10.0. To support older versions of iOS, the icon may be required in the bundle outside of an asset catalog. Make sure the Info.plist file includes appropriate entries referencing the file. See https://developer.apple.com/documentation/bundleresources/information_property_list/cfbundleicons Apple Developer Relations" We have followed the instructions on the web site and we have followed the instructions on other posts in this forum but nothing works. We have icon files in the plist file that are 120x120 pixels. We've tried renaming them. We have an app icon set with all of the iPad and iPhone icons in it. Does anyone know what specific entry in the plist file this is referring to and exactly what must be entered to make it work?

I find odd that the App Store Connect still requires 5.5" iPhone screenshots of the iPhone 8 Plus, given that this specific phone is no longer supported by the latest release: iOS 17. I am well aware that the iPhone SE still has a similar screen ratio, and that it is still being supported by iOS 17, but it doesn't have the same pixel requirements (1242 x 2208), which means that in order for my app to be even reviewed (which is an iOS 17+ exclusive), I'm gonna have to create images that will then be upscaled to the right dimensions. Am I missing something here, or is it Apple who missed this detail?