Hi DTS team,
We have a TestFlight build that is stuck in two ways simultaneously,
suggesting a server-side state issue on the build or the account.
This has now persisted for over a week with no usable response from
Apple Support, so I'm escalating here in the hope of getting an
engineer's attention.
App: HAVN 360
Apple ID: 6769371655
Bundle ID: com.havn.member
Team ID: XTRZ36RKU8
Build: 1.0.0 (1) — Binary State: Validated, status "Testing",
expires in 81 days
SYMPTOM 1 (internal testing):
Build is attached to the internal group "Team (Expo)" with a green
check. TestFlight on iPhone (UAE storefront, account-holder's Apple ID (redacted — visible to Apple via Team ID) shows HAVN 360 with an Install button. Tapping
Install returns:
"Could not install HAVN 360. The requested app is not available
or doesn't exist."
Already attempted:
Removed all prior dev builds and provisioning profiles
Signed out / back into Media & Purchases
Full device restart
Repeated after Agreements, DSA, App Privacy and Test Information
were all confirmed Active / Published
SYMPTOM 2 (external testing):
Submitting the same build to external group "HAVN Friends Beta" via
TestFlight > group > Builds > + > What to Test > Submit for Review
returns:
"There was an error processing your request. Please try again later."
Reproduced across browsers and fresh sessions for 9 days.
VERIFIED CLEAN:
App Information: category Health & Fitness, content rights No,
age rating set, copyright set
App Privacy: declared and Published, privacy URL provided
Test Information: complete (description, feedback email, privacy URL,
contact info)
Pricing and Availability: configured, app available in UAE
DSA Compliance: Active (Not a Trader)
Free Apps Agreement: Active
Developer Program membership: Active, renews May 2027
ITSAppUsesNonExemptEncryption: false
SUPPORT EXPERIENCE SO FAR:
A free-tier App Review support ticket was filed on 14 May 2026.
Apple's auto-reply quoted a 2-business-day SLA. It has now been 9 days
(more than a full working week) with no substantive response — only
the initial acknowledgement. The Code-Level Support form does not
accept this issue type because there is no applicable Xcode sample
project (it is an App Store Connect / TestFlight infrastructure issue,
not a code defect). I have no remaining first-party support channel
to use, which is why I am posting here.
For a paying Apple Developer Program member trying to ship a beta,
this is a difficult position to be left in. I would really appreciate
a DTS engineer reviewing the server-side state for this build /
app / team and identifying what is stuck. Both symptoms suggest the
same underlying cause — most likely a flag on the build's distribution
metadata or an entitlement state that needs to be cleared.
Happy to provide any further diagnostic information needed.
Thanks,
Godwin