Account Locked

Hi, My app has an IAP and the view that let user to purchase is simply a ProductView. The purchase flow should be handled by the ProductView itself. I have tested the app with xcode storekit configuration, xcode run with sandbox account and also TestFlight environment as well. The purchase is triggered and the app feature is unlocked after purchase. However, I keep getting app review team feedback with the following problem: Bug description: the purchase button is greyed out after we tapped on it, however, there's no purchase flow popped up I have tried multiple things. Building with xcode cloud, removing the storekit configuration from the build scheme. But none can get the app review team to get through the problem. The IAP is not available in certain region. In that case, the app will show a message. However, the app review attached an screenshot which shows the product view. The view that allow users to purchase if let product = store.products.first(where: { $0.id == com.xxx.xxxxxxx }) { // If th

Hello, I’m building an app that helps people spend less time on social media apps. For that, I make heavy use of Apple’s Screen Time APIs, such as ManagedSettings and FamilyControls. When an app is locked using a ShieldConfiguration, the user has to open my app in order to unlock it (e.g. enter a code). This is very cumbersome because no documented API exists to open the parent app (=my app) from the ShieldActionDelegate (also part of my app) when the user presses a button of the ShieldConfiguration. The ShieldActionDelegate callback just offers three options in its ShieldActionResponse: .none .defer .close .openParentApp is missing. We are working around this limitation by sending a local push notification that the user has to tap on. This has multiple drawbacks: It has to be ensured that notification permission has been granted. It has to be ensured that notifications can be delivered even while focus is enabled. Features such as Apple Intelligence notification summaries and notification prioritiza

Hi, I'm implementing iCloud backup functionality in my web application using CloudKit JS, but I'm running into some issues. I'd appreciate any help you can provide. Issue: The iCloud backup feature isn't working properly in our web app. I believe I've correctly set up the Apple Developer Program registration and API token generation. While a demo implementation works perfectly with iCloud backup, our app implementation is failing. Specifically: Sign in with Apple succeeds However, ck.getDefaultContainer().setupAuth() returns null In the working demo, setupAuth() returns a proper value Even after logging in through the redirect URL provided in the 421 Misdirected Request error response and executing setupAuth(), it still returns null I've essentially copied the working demo code directly, so I suspect the issue might be related to token generation, permissions, or account configuration. Questions: Could you provide detailed step-by-step instructions for implementing iCloud backup in a web application?

Hi! My product SKU has been approved for Advanced Commerce API. I successfully receive a purchase pop-up with the correct information. However, I am still having issues with completing the purchase. I always receive Unauthorize error when I confirm the purchase (subscription in my case; see the screenshot). I am using the node.js server library to sign the request. I made sure that the account is a valid account enabled for Sandbox. Logs unfortunately don't indicate any further detail. Thanks for your advice! We've been stuck on this for a while now and would appreciate your help. Marek

Problem Description: My iOS app's In-App Purchase shows Product not found error even though the IAP is approved in App Store Connect. The app returns 0 available products when trying to fetch them. But there are no errors in Simulator. Technical Details: App: iOS SwiftUI app using StoreKit 2 Error: Product not found. Available products count: 0 What Works: App compiles and runs without errors StoreKit 2 implementation follows Apple's guidelines Product fetching code is correct (Product.products(for:)) IAP is approved in App Store Connect Bundle ID matches between Xcode and App Store Connect No errors shown in App Store Connect interface What Doesn't Work: Product.products(for:) returns empty array App cannot find the approved IAP product Purchase flow cannot proceed due to missing product App Store listing doesn't show Offers In-App Purchases badge What I've Tried: Implemented product caching and robust error handling Added comprehensive debug logging Verified bundle ID and product ID match exactly Uploaded m

I'm successfully using Apple subscriptions in my app, but I'm encountering SKErrorCodeDomain error 18 when trying to apply a subscription offer. I want apply offer code first time only for subscription. Below are details of what i set in appstore and what i have tested. Subscription Offer Details Offer Type: For the first month Customer Eligibility: New, Existing, and Expired Subscribers Code Status: Active Offer Code Creation Steps: App Store Connect → App → Subscription → Select Subscription Product → Offer Codes → Add → Add Custom Codes Signature Generation for Promotional Offers I'm following Apple's documentation to generate a signature: https://developer.apple.com/documentation/storekit/generating-a-signature-for-promotional-offers I’ve constructed the payload as instructed: appBundleId + 'u2063' + keyIdentifier + 'u2063' + productIdentifier + 'u2063' + offerIdentifier + 'u2063' + appAccountToken + 'u2063' + nonce + 'u2063' + timestamp Keys and Identifiers keyIdentifier, issuerId, and .p8 file are obtai

Hi everyone, I’m wondering if anyone has experienced something similar. I submitted my app for TestFlight review on July 24, and as of July 30, the status is still “Waiting for Review.” It’s been 6 days now without any progress. Normally, TestFlight builds get reviewed within 48 hours, so this delay seems unusual. I reached out to App Review through the support chat and received the following response: Hello, We apologize for the delay. Your submission is still in review but is requiring additional time. We will provide further status updates as soon as we are able. Thank you for your continued patience. Best regards, TestFlight App Review This is a new developer account, so I’m wondering if that might be contributing to the delay. If anyone has insights or has gone through something similar, I'd really appreciate your advice or suggestions. Also, if there's anything I might have missed in the submission that could be slowing things down, I'd be grateful for any pointers. Thanks in advance!

I would like to inquire about an error that has started occurring while debugging AppStore billing. (In sandbox environment) This error occurs after entering a password and completing the purchase process, and in this case, no completion alert appears. The error doesn't seem to depend on the purchase item, sandbox account, or device, and shows unstable behavior - sometimes succeeding and sometimes failing. Additionally, this error started occurring after special debugging where the network was disconnected during the purchase process. Moreover, the same error occurs in the TestFlight version of our already released normal (supposedly) version. I think this might be a sandbox-specific error where the system has temporarily become unstable, but what do you think? If so, how can I resolve this issue? I would appreciate your insights on the cause and appropriate response. Error details below: <SKPaymentQueue: 0x283b3d070>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 (null) Us

We submit for notarization using: xcrun notarytool submit --apple-id ACCOUNT --team-id XXXXXX --password NNNNNN application.zip I have occasionally had success uploading one of the applications, but I have never been successful uploading the bigger one. What is the reason for this? The files are not very large. The small file is only 6.0GB and the big file is only 17.5GB. Of the past 100 failures: 72: error: HTTPClientError.deadlineExceeded 28: error: The operation couldn’t be completed. (Network.NWError error 54 - Connection reset by peer)) On average it takes me around 50 attempts (2 days of uploading) to get past the S3 client configuration. I have tried 5 different internet providers for these uploads. None of them work any better, even ones that have great latency and connections to AWS. I only have a limited number of Mac OS X machines so I have tried on all of the ones I can afford, but none of them work better or worse than my new Mac Book Pro (2021) I have tried every single option and combi

Hello, i have a problem. From one day to another i get following error (I never experienced this error with the same profile before) while trying to build and release my app via fastlane: exportArchive Provisioning profile doesn't support the External Link Account capability. Looking in the App developer website, it seems, that the existing and valid profile includes this capability. On the other side, inspecting the profile via xcode profile download, there is no hint that this capability is enabled. Any suggestions? Thanks!

Hi, I'm reaching out to report a recurring issue with in-app purchases on iOS that seems to be related to Apple’s transaction handling — not to third-party libraries. In my Flutter application, I use both StoreKit2 and StoreKit1 (for comparison) via different packages, including the official in_app_purchase package. However, in both cases, I’m experiencing unexpected reuse of transactionId and appTransactionId values, even when initiating fresh purchases with unique appAccountToken values. Problem Summary: Purchase Stream Returns Old Purchases When calling buyNonConsumable() with a new product, the purchase stream still returns data for a previously purchased product, despite clearing all Sandbox transactions and using a new applicationUserName for each attempt. Transaction IDs Reused Across Distinct Purchases Even when generating a new UUID for appAccountToken on each purchase, the returned appTransactionId and transactionId are reused — this breaks our server-side logic, which expects these fields to unique

My account is invited to a team as admin I already accept the invitation but I can't find the team on developer.apple.com, appstoreconnect.apple.com even on XCode. My colleagues also cant find my account on the user and access tab on apple store connect but when he tried to invite me again it throw an error (A user with this email address already exists on this team.) What should I do to fix this?