Hi Apple team and community, We’re currently integrating with the Apps and Books for Organizations API as part of our device management solution and would like to highlight a few critical points we've encountered — including a reliability issue, an enhancement suggestion, and a request for clarification on API rate limits. 1. Issue: Intermittent 403 Errors with stoken-authenticated-apps Endpoint We are encountering intermittent 403 Forbidden responses from the stoken-authenticated-apps endpoint. Approximately 30–35% of the requests fail with a 403 status code. These failures are inconsistent — the same request (using the same Content Token and Storefront) may succeed upon retry. All requests are properly authenticated and include the required Cookie and other headers as specified in the API documentation. This issue is impacting our ability to reliably fetch app metadata at scale, particularly in workflows. We’d like to know: Is this a known issue? Could it be due to a rate limit or token misconfiguration? Are any changes required on our end to avoid these failures? 2. Enhancement Request: Include externalVersionId in versionHistory Response The versionHistory extension currently returns: versionString releaseNotes releaseDate However, for Declarative Device Management (DDM) workflows such as App Pinning, we need the externalVersionId as well. Without it, we can't reliably correlate version metadata with the specific version ID required for pinning. Adding externalVersionId would: Enable precise version targeting during App Pinning Improve reliability and automation in managed deployments We request that Apple consider including externalVersionId in the versionHistory response to better support DDM-based app lifecycle management. 3. Rate Limit Clarification We found the following note in the Apps and Books for Organizations API documentation: "The Apps and Books for Organizations API limits the number of requests your app can make using a developer token within a specific period of time. If you exceed this limit, you’ll temporarily receive 429 Too Many Requests error responses for requests that use the token. This error resolves itself shortly after the request rate has reduced." While this confirms that a rate limit is enforced, there is no detailed information about the thresholds — such as the number of allowed requests per minute, hour, or day per developer token. To help us implement proper throttling and retry strategies, we request clarification on the following: What is the exact rate limit threshold per developer token? Are there per-endpoint limits, or is it a global cap for all requests using the token? Does the API return a Retry-After header when the limit is exceeded? What is the recommended backoff strategy for clients to follow when receiving 429 errors? This information would help us implement efficient throttling and error handling logic. Any insights from the Apple team or other developers who’ve encountered these issues would be greatly appreciated!

Hi Apple Team & Community, The new Introduction of Platform SSO during ADE Enrollment is Great And we tried implementing this. As a Rule mentioned in the Documentation Initially MDM Server should send 403 response with Response Body adhering to ErrorCodePlatformSSORequired when HTTP Header for MachineInfo request contains MDM_CAN_REQUEST_PSSO_CONFIG and set to true There are contradictory claims mentioned in Document, In Process Platform SSO Required Response it is mentioned that MDM Server should send body as JSON Object for ErrorCodePlatformSSORequired Example below >>>>> Response HTTP/1.1 403 Forbidden Content-Type: application/json Content-Length: 558 { "code": "com.apple.psso.required", "description": "MDM Server requires the user to authenticate with Identity Provider - BY MEMDM", "message": "The MDM server requires you to authenticate with your Identity Provider. Please follow the instructions provided by your organization to complete the authentication process - BY MEMDM", "details": { "Package": { "ManifestURL": "https://platform-sso-node-server.vercel.app:443/manifest" }, "ProfileURL": "https://platform-sso-node-server.vercel.app:443/profile", "AuthURL": "https://platform-sso-node-server.vercel.app:443/auth" } } But in the same Document a Sample HTTP Response was Provided but seems to be XML format as below >>>>> Response HTTP/1.1 403 Forbidden Content-Type: application/xml Content-Length: 601 <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Code</key> <string>com.apple.psso.required</string> <key>Details</key> <dict> <key>ProfileURL</key> <string>https://mdmserver.example.com/psso.mobileconfig</string> <key>Package</key> <dict> <key>ManifestURL</key> <string>https://mdmserver.example.com/psso-app.plist</string> </dict> <key>AuthURL</key> <string>https://idp.example.com/authenticate</string> </dict> </dict> </plist> From Github I assume that both Response Types are welcomed hence I tried with Both Followed in JSON Mode, I redirected the HTTP request if MachineInfo contains MDM_CAN_REQUEST_PSSO_CONFIG and set to true to https://platform-sso-node-server.vercel.app/redirectedDEPJSON Followed in XML Mode, I redirected the HTTP request if MachineInfo contains MDM_CAN_REQUEST_PSSO_CONFIG and set to true to https://platform-sso-node-server.vercel.app/redirectedDEPXML In both Response Modes OS is not proceeding after and a error Stating Enrollment with Management Server Failed , Forbidden request (403) appears Can someone kindly guide on where I missed, or is this any OS Bug in Tahoe 26?

I’ve been trying to pay for Apple Developer Program enrollment since decemeber 2024 so now in June 2025 - 6 months of no solutions We have tried all everything, emailed every possible support on developer website, tried mutliple cards and accounts, withdraw enrolment, re-enroll nothing. We even spoke to local Apple Head Office to try and get help to no avail. Customer senior management support even could not help or escalate nothing – But I don’t know what’s really going on or what to do next PLEASE HELP US We are from South Africa

Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error. This error occurs while reaching Apple ABM for fetching MDM server enrollment details. When we checked console logs when enrolling the device we found following error: ​default 13:54:07.229022+1000 teslad Error: Error Domain=MCCloudConfigurationErrorDomain Code=34004 "The cloud configuration server is unavailable or busy." UserInfo={NSLocalizedDescription=The cloud configuration server is unavailable or busy., CloudConfigurationErrorType=CloudConfigurationFatalError} default 13:54:07.229120+1000 Setup Service completed default 13:54:07.230096+1000 Setup Could not retrieve cloud configuration. Error: <Error domain: MCCloudConfigErrorDomain, code 33001>\ Feedback raised along with screenshot and console logs as well : FB17785513. Please analyse this issue and reply back to us.

I've been trying to add my bank info to my account on AppStore connect, but nothing seems to work. Even searching for my bank does not work for me. Even tried searching for any other bank does not work. Keeps giving error messages. Anyone else experiencing this issue?

"To receive payments from Apple, you must add a bank account." As an Apple "Individual" developer, can I accept payments to my corporate card?

During MDM Automated Device Enrollment of Apple TV, the web view defined by configuration_web_url is not working. We are using the web view to display the usage policy for all devices. While the web view functions correctly for other devices, it is resulting in an error specifically for Apple TV. Could you please clarify whether Apple plans to implement support for this feature on Apple TV in the future or if it will not be supported? Referring to configuration_web_url in: https://developer.apple.com/documentation/devicemanagement/profile

Hello Apple dev world and teams , I am experiencing anormal Waiting for Review for our app, now for more than a week and decided to post the issue here and hopefully get help. We had successfully upgraded to organization membership and the process with Apple support was really enchanting really responsive, hoping to have the same experience with this issue for review also.

I am the sole administrator of a paid company Apple Developer account, and as of today I’m completely locked out everywhere: I cannot sign in to App Store Connect, developer.apple.com, or even account.apple.com. Every login attempt returns either “Please verify your account information and try again” or “This account is locked and can’t be used.” I have never changed my password, Two-Factor Authentication is enabled and delivering codes, there are no pending agreements or banking/tax forms, and I see no unrecognized devices in my account. I’ve tried multiple networks, browsers, and devices, and I’ve already contacted Apple Support—yet no explanation or resolution has been provided. This total lockout is preventing our app submissions from moving forward and putting our entire release schedule at risk. I need: A clear, specific reason why my corporate Developer account has been locked. Any immediate steps or known workarounds to restore full access. Advice from anyone who has faced the same unexplained lockout.

Hello, We're testing the new allowedExternalIntelligenceWorkspaceIDs key in the MDM Restrictions payload on supervised iPads. According to Apple's documentation, this key expects an "external integration workspace ID", but it's not clear what this specifically refers to. We've tried the following IDs individually (one at a time, as documentation says only one is supported currently): OpenAI Organization ID ChatGPT user email Apple ID used in ChatGPT Google ID used in ChatGPT login The profile installs correctly via MDM and the key is set, but we want to confirm: What exactly is considered a valid "external integration workspace ID" for this key? Is there a way to verify that the restriction is working as intended on the device (e.g. does it limit specific integrations or apps)? Is there an official list of services that currently support this? Any clarification from Apple or other developers with experience on this would be very helpful. Thanks in advance.

Hello i need help to update my developer account to enterprice account how change o how update the my account ?

VPP API v2 returns 9609 "Unable to find the registered user." when I disassociate assets from an existing user. Repro step: 1. Create user POST https://vpp.itunes.apple.com/mdm/v2/users/create { "users": [ { "clientUserId": "client-1", "managedAppleId": "valid managed apple id" } ] } => user is associated 2. Retire user POST https://vpp.itunes.apple.com/mdm/v2/users/retire { "users": [ { "clientUserId": "client-1" } ] } => user is retired 3. Recreate user with the same clientUserId POST https://vpp.itunes.apple.com/mdm/v2/users/create { "users": [ { "clientUserId": "client-1", "managedAppleId": "valid managed apple id" } ] } => user is associated 4. Associate asset POST https://vpp.itunes.apple.com/mdm/v2/assets/associate { "assets": [ { "adamId": "408709785" } ], "clientUserIds": [ "client-1" ] } => asset associated 5. Disassociate asset POST https://vpp.itunes.apple.com/mdm/v2/assets/disassociate { "assets": [ { "adamId": "408709785" } ], "clientUserIds": [ "client-1" ] } => {"errorNumber":9609,"errorMessage":"Unable to find the registered user."} Notes associate API works fine with the same payload. disassociate work with v1 API.

Hello everyone, I need help updating business information on Apple Maps for locations in Ukraine. Unfortunately, the usual methods, like "Report an Issue" in the Maps app or using Apple Business Connect, don’t seem to be working properly for Ukrainian businesses. Many locations have outdated or missing details, which is frustrating for both business owners and customers. Given the current situation, keeping information accurate is more important than ever. Has anyone successfully updated business listings in Ukraine recently? If so, could you share the process or any contacts that might help? Any advice would be greatly appreciated! Thanks in advance!

Hi I keep adding my development team member and he is not getting the invite email. Path Users and Access -> add team member

Hello, We have implemented support for our app to work with MDM. Basically the app needs to read the custom configuration with UserDefaults.standard.dictionary(forKey: ‘com.apple.configuration.managed’) in order to be functional when in an MDM. The issue is that in the app review process we are told that: "Guideline 2.1.0 - Information Needed We are still unable to access the app's Mobile Device Management (MDM) functionality. Provide a demo MDM profile and corresponding login credentials that we can be used to access the MDM features and functionality." How do we create a demo MDM profile? Our app only needs to be passed configuration information and we have used Apple Configurator to create a profile, we have added information but it still doesn't work. Here is an example of the .mobileconfig file we have generated, but when we install it on our device, the app does not return any value using UserDefaults.standard.dictionary(forKey: ‘com.apple.configuration.managed’). <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadContent</key> <array> <dict> <key>PayloadDisplayName</key> <string>App Name</string> <key>PayloadIdentifier</key> <string>com.***.yyy.TESTUUID</string> <key>PayloadType</key> <string>com.apple.ManagedAppConfiguration</string> <key>PayloadUUID</key> <string>TESTUUID</string> <key>PayloadVersion</key> <integer>1</integer> <key>ManagedAppConfiguration</key> <dict> <key>MyFirstKey</key> <string>value1</string> <key>MySecondKey</key> <string>value2</string> </dict> </dict> </array> <key>PayloadDisplayName</key> <string>Test Profile</string> <key>PayloadIdentifier</key> <string>payloadid.TESTUUID2</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>TESTUUID2</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist> On the other hand, about 3 weeks ago we requested the MDM capability for the app (https://developer.apple.com/contact/request/mdm-capability) but we have not received any response. We are at a bit of a loss.

Hello, I have an issue with DurationUntilRemoval—it never deletes my profile. I installed it via my MDM server and also tried installing it using Apple Configurator 2. The device is in supervised mode. Here is my profile: ** DurationUntilRemoval** ** 3600** <key>PayloadContent</key> <array> <dict> <key>PayloadDescription</key> <string>Configures restrictions</string> <key>PayloadDisplayName</key> <string>Restrictions</string> <key>PayloadIdentifier</key> <string>com.apple.applicationaccess.82B4587F-86F6-406B-9D27-03A799379EB5</string> <key>PayloadType</key> <string>com.apple.applicationaccess</string> <key>PayloadUUID</key> <string>82B4587F-86F6-406B-9D27-03A799379EB5</string> <key>PayloadVersion</key> <integer>1</integer> <key>allowActivityContinuation</key> <true/> <key>allowAddingGameCenterFriends</key> <true/> <key>allowAirPlayIncomingRequests</key> <true/> <key>allowAirPrint</key> <true/> <key>allowAirPrintCredentialsStorage</key> <true/> <key>allowAirPrintiBeaconDiscovery</key> <true/> <key>allowAppCellularDataModification</key> <true/> <key>allowAppClips</key> <true/> <key>allowAppInstallation</key> <true/> <key>allowAppRemoval</key> <true/> <key>allowApplePersonalizedAdvertising</key> <true/> <key>allowAssistant</key> <true/> <key>allowAssistantWhileLocked</key> <true/> <key>allowAutoCorrection</key> <true/> <key>allowAutoUnlock</key> <true/> <key>allowAutomaticAppDownloads</key> <true/> <key>allowBluetoothModification</key> <true/> <key>allowBookstore</key> <true/> <key>allowBookstoreErotica</key> <true/> <key>allowCamera</key> <true/> <key>allowCellularPlanModification</key> <true/> <key>allowChat</key> <true/> <key>allowCloudBackup</key> <true/> <key>allowCloudDocumentSync</key> <true/> <key>allowCloudPhotoLibrary</key> <true/> <key>allowContinuousPathKeyboard</key> <true/> <key>allowDefinitionLookup</key> <true/> <key>allowDeviceNameModification</key> <true/> <key>allowDeviceSleep</key> <true/> <key>allowDictation</key> <true/> <key>allowESIMModification</key> <true/> <key>allowEnablingRestrictions</key> <true/> <key>allowEnterpriseAppTrust</key> <true/> <key>allowEnterpriseBookBackup</key> <true/> <key>allowEnterpriseBookMetadataSync</key> <true/> <key>allowEraseContentAndSettings</key> <true/> <key>allowExplicitContent</key> <true/> <key>allowFilesNetworkDriveAccess</key> <true/> <key>allowFilesUSBDriveAccess</key> <true/> <key>allowFindMyDevice</key> <true/> <key>allowFindMyFriends</key> <true/> <key>allowFingerprintForUnlock</key> <true/> <key>allowFingerprintModification</key> <true/> <key>allowGameCenter</key> <true/> <key>allowGlobalBackgroundFetchWhenRoaming</key> <true/> <key>allowInAppPurchases</key> <true/> <key>allowKeyboardShortcuts</key> <true/> <key>allowManagedAppsCloudSync</key> <true/> <key>allowMultiplayerGaming</key> <true/> <key>allowMusicService</key> <true/> <key>allowNews</key> <true/> <key>allowNotificationsModification</key> <true/> <key>allowOpenFromManagedToUnmanaged</key> <true/> <key>allowOpenFromUnmanagedToManaged</key> <true/> <key>allowPairedWatch</key> <true/> <key>allowPassbookWhileLocked</key> <true/> <key>allowPasscodeModification</key> <true/> <key>allowPasswordAutoFill</key> <true/> <key>allowPasswordProximityRequests</key> <true/> <key>allowPasswordSharing</key> <true/> <key>allowPersonalHotspotModification</key> <true/> <key>allowPhotoStream</key> <true/> <key>allowPredictiveKeyboard</key> <true/> <key>allowProximitySetupToNewDevice</key> <true/> <key>allowRadioService</key> <true/> <key>allowRemoteAppPairing</key> <true/> <key>allowRemoteScreenObservation</key> <true/> <key>allowSafari</key> <true/> <key>allowScreenShot</key> <true/> <key>allowSharedStream</key> <true/> <key>allowSpellCheck</key> <true/> <key>allowSpotlightInternetResults</key> <true/> <key>allowSystemAppRemoval</key> <true/> <key>allowUIAppInstallation</key> <true/> <key>allowUIConfigurationProfileInstallation</key> <true/> <key>allowUSBRestrictedMode</key> <true/> <key>allowUnpairedExternalBootToRecovery</key> <false/> <key>allowUntrustedTLSPrompt</key> <true/> <key>allowVPNCreation</key> <true/> <key>allowVideoConferencing</key> <true/> <key>allowVoiceDialing</key> <true/> <key>allowWallpaperModification</key> <true/> <key>allowiTunes</key> <true/> <key>forceAirDropUnmanaged</key> <false/> <key>forceAirPrintTrustedTLSRequirement</key> <false/> <key>forceAssistantProfanityFilter</key> <false/> <key>forceAuthenticationBeforeAutoFill</key> <false/> <key>forceAutomaticDateAndTime</key> <false/> <key>forceClassroomAutomaticallyJoinClasses</key> <false/> <key>forceClassroomRequestPermissionToLeaveClasses</key> <false/> <key>forceClassroomUnpromptedAppAndDeviceLock</key> <false/> <key>forceClassroomUnpromptedScreenObservation</key> <false/> <key>forceDelayedSoftwareUpdates</key> <false/> <key>forceEncryptedBackup</key> <false/> <key>forceITunesStorePasswordEntry</key> <false/> <key>forceLimitAdTracking</key> <false/> <key>forceWatchWristDetection</key> <false/> <key>forceWiFiPowerOn</key> <false/> <key>forceWiFiWhitelisting</key> <false/> <key>ratingApps</key> <integer>1000</integer> <key>ratingMovies</key> <integer>1000</integer> <key>ratingRegion</key> <string>us</string> <key>ratingTVShows</key> <integer>1000</integer> <key>safariAcceptCookies</key> <real>2</real> <key>safariAllowAutoFill</key> <true/> <key>safariAllowJavaScript</key> <true/> <key>safariAllowPopups</key> <true/> <key>safariForceFraudWarning</key> <false/> </dict> </array> <key>PayloadDisplayName</key> <string>papala</string> <key>PayloadIdentifier</key> <string>MacBook-Pro-Kyrylo-2.4A2954CA-57A5-44D9-8AD3-546407A0CAD4</string> <key>PayloadRemovalDisallowed</key> <false/> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>BEED8448-8866-43EB-AC3C-1C3C652AADE4</string> <key>PayloadVersion</key> <integer>1</integer> it's just test profile, without difficult stuff, but it doesn't work too What is wrong?

Dear Apple Support Team, I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violations of certain terms. We are both surprised and deeply anxious about this decision. Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could contact you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request.” We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to reach out for assistance. Secondly, I would like to emphasize that the “mathos ai” application operated under this account currently has over 3 million active users. Our application has consistently maintained a high user rating of 4.6 and a record of excellent service. The immediate deletion of our account has rendered the service inaccessible to a large number of customers who use Apple products, severely impacting their experience. We believe that this decision does not align with the shared values of customer care that both Apple and we have always upheld. We have always been proactive in handling user accounts, refunds, and payment issues, and we continuously strive to provide high-quality service to our users. Consequently, we are puzzled by the reason for the account suspension and believe that there might be some misunderstanding or miscommunication. We sincerely hope to connect with the relevant Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns and restore our service. Thank you very much for taking the time to read our email. We look forward to your prompt response so that we can resolve this issue and jointly safeguard the interests of our valued customers. Sincerely, Tianwei Yue

Backup and restore Personal IOS data to a Supervised device? We currently have around 200+ iPhone users that are using their devices as personal devices. We are planning on moving them to Intune using Automated Device Enrollment (Supervised). Is it any way possible to backup their devices, do a factory reset, enroll them in Intune, then restore the old data? Is it possible to do backup and restore in this situation? Is there an alternative way to restore the data back to a supervised device?

Hi, I'm glad to hear that the service discovery process is improved on iOS/iPadOS 18.2 mentioned here. https://support.apple.com/en-ca/guide/deployment/dep4d9e9cd26/1/web/1.0 I tried it on my development MDM server. Set default MDM for iPad to my development MDM server on Apple Business Manager. Call the new API https://developer.apple.com/documentation/devicemanagement/account_driven_enrollment_profile and 200 OK is returned However the service discovery fails with the following error. Invalid well-known response for https://{my email's comain name}/.well-known/com.apple.remotemanagement?user-identifier={my email}&model-family=iPad: <NSHTTPURLResponse: 0x300a9f420> Invalid well-known response for https://axm-servicediscovery.apple.com/mdmBaseURL?user-identifier={my email}&model-family=iPad: <NSHTTPURLResponse: 0x3009047a0> It seems fallback process to https://axm-servicediscovery.apple.com/mdmBaseURL actually works but it returns 404 Not Found error. How can we use this awesome feature? Thank you :)

While setting up the MDM server, I got the following error: Please tell me what the error is and how to fix it. ProfileConnection Error com.apple.ManagedConfiguration 12:33:23.432323+0900 ManagedConfiguration PerfPowerServices MDM profile installation check failed with error:NSError. Desc : Connectiong process 'com.apple.managedconfiguration.profiled-access' lacks permission US Desc: Calling process lacks 'com.apple.managedconfiguration.profiled-access' entitlement Domain : MCXPCErrorDomain Code : 39000 Type : MCFatalError Params : ( "com.apple.managedconfiguration.profiled-access" )