Hello, Apple community and support team. We would like to get your input on a recent rejection we got in our latest app submission. The app uses public APIs in an unapproved manner, which does not comply with guideline 2.5.1. Specifically, your app utilizes the NEVPNManager APIs for non-approved uses. Since there is no accurate way of predicting how an API may be modified and what effects those modifications may have, unapproved uses of public APIs in apps is not allowed. We are currently uncertain about the specific ways in which the NEVPNManager APIs are being misused in our app, as we have diligently followed the instructions documented on Apple’s website. Our app uses a Packet Tunnel Provider and configures it to use a local proxy server for reducing network traffic, especially for video streaming services. We initially don't send any of the received traffic to a VPN server and instead, traffic is only handled by the Proxy Server. We are committed to ensuring our app complies with all guidelines and appreciate your assistance in resolving this matter. Your guidance will be invaluable in helping us make the necessary adjustments. Thank you for your support.

I'm offering a free trial period for each of four auto-renewable subscriptions. Does anyone know the best way to detect whether a customer is still in the trial period, and to calculate the remaining trial days? I'm using Storekit 2. I've seen vague answers about using the Transaction purchaseDate and expiry date, but the documentation is incredibly vage as to what those values actually represent when it comes to a free trial period. What does purchase Date actually mean when you're in a free trial? Any help greatly appreciated.

Greetings to all! I recently developed an called DANZUB, the hub for dancers using the Adalo no-code tool. The App from adalo was directly imported into TestFlight on App Store Connect. When I released it for review, I got a rejection that app was not supported (display scale issue) on Ipad. I have primarily designed for IPhones and I do not know how I can adjust to IPads as well. I don't have this option on Adalo. Some said I could change the settings in XCode. But I don;t have the file, because the file was directly exported from Adalo to App Store Connect. I am unable to download the file. Please help, I am new to developing. So close yet so far. Thanks all!!

We are trying to analyze how many of our users have upgraded from 17.4 (which has a major issue in compatibility with our app) to 17.5 (in which the issue does not happen). When we use the metrics in App Store Connect, the version 17.5 does not appear in the Platform version list at all. When we look at overall sessions, we see there are about 80 today. But when we display By Platform Version, we only see 4. I surmise that we should be seeing many sessions on 17.5 but those are being hidden because of this issue.

Hi, I submitted my information on the first of 1 May for the European Digital Markets Act, but it has been stuck in Review since then. Is that normal?

Hi, I submitted my information on the first of 1 May for the European Digital Markets Act, but it has been stuck in Review since then. Is that normal?

Recently, our app was rejected by App Store, reason is : "The app still uses public APIs in an unapproved manner, which does not comply with guideline 2.5.1. Specifically, your app is using NEVPNManager APIs without using VPN APIs. Since there is no accurate way of predicting how an API may be modified and what effects those modifications may have, unapproved uses of public APIs in apps is not allowed." Our app uses VPN to connect our company-internal network only. so what should we do next? i need update some options with Xcode or apply for some kinds of permission

I've had several internal users note that the Summary Sales report API has started to have updates to historical reports. As an example - a subscription quantity might be 1 when the API is queried for 1/15/24, but then if the API is queried and reconciled against itself it might be quantity of 3 when pulled 3/15/24. This only started after 1/1/24, so I am wondering if there was a change to the report logic, or a new policy that Apple has started to allow that is making backdated changes to the summary sales report. This is causing a lot of potential missed revenue and manual effort for our accounting teams. Is there any guidance that Apple team or others can provide on this topic?

I'm trying to archive VisionOS App, and push it to store. I've tried to look for AppStore for the name. And I made sure name isn't taken. I've tried so far 5 names that doesn't appear in the Appstore. Everytime I change name, I also like to keep the bundle name same. So it is taking time. Is there any way quick way to find out what's the non-taken name? Again, going to AppStore and make sure App name isn't taken doesn't solve my problem. Error that I'm getting is below. Error that I'm getting is App Record Creation Error" UserInfo={NSLocalizedDescription=App Record Creation Error, NSLocalizedRecoverySuggestion=App Record Creation failed due to request containing an attribute already in use. The App Name you entered is already being used. If you have trademark rights to this name and would like it released for your use, submit a claim.

I see the following notification in my apple developer account dashboard: Your Apple Developer Program membership wasn’t renewed successfully. You can still renew your membership within the next 27 days and your apps will remain available on the App Store during this time. Open the Apple Developer app on your iPhone, iPad, or Mac. Sign in to your account, tap/click Renew, and follow the prompts when I open the developer app, sign in, there is nowhere to renew it. I have an app on the appstore with quite a few users wich is depending on my app and I worry they will not get access to it if am not able to renew my membership I appreciate any help I can get

I am working with a non-profit organization on creating an app for the App store. They have a membership service that provides access to certain parts of their website after paying a yearly membership fee. I am aware of the fact that apple takes 30% from subscriptions in the first year and then 15% in following years. I am also aware of the fact that Apple makes exceptions for fundraising/donations. I am wondering if there is precedent for Apple making exceptions to this 30%/15% fee for subscriptions (not fundraising/donations) for non-profits. In other words, these subscriptions don't count as donations, but the revenue is going directly to a non-profit. Does anyone have information about this?

Good day. My app crashed as i launched to testflight. when it is launched on a real devices it crashes here is my crash report. Incident Identifier: 6B2FE0C7-91F8-46D3-90B5-EB96A6809C5C Hardware Model: iPhone12,5 Process: Runner [39554] Path: /private/var/containers/Bundle/Application/D413442F-1978-4F6F-909C-A09EAE720D44/Runner.app/Runner Identifier: com.gtirides.appRide Version: 1.0.0 (1) AppStoreTools: 15F31e AppVariant: 1:iPhone12,5:16 Beta: YES Code Type: ARM-64 (Native) Role: Foreground Parent Process: launchd [1] Coalition: com.gtirides.appRide [4745] Date/Time: 2024-06-20 13:07:17.1843 +0100 Launch Time: 2024-06-20 13:07:16.9994 +0100 OS Version: iPhone OS 16.5.1 (20F770750d) Release Type: User Baseband Version: 4.02.01 Report Version: 104 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Codes: 0x0000000000000001, 0x0000000000000000 VM Region Info: 0 is not in any region. Bytes before following region: 4301684736 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> __TEXT 100668000-100670000 [ 32K] r-x/r-x SM=COW ...er.app/Runner Termination Reason: SIGNAL 11 Segmentation fault: 11 Terminating Process: exc handler [39554] Triggered by Thread: 0 Thread 0 Crashed: 0 Intercom 0x0000000100e94610 +[ICMIdentityStore hexTokenFromDeviceToken:] + 32 1 Intercom 0x0000000100e946bc -[ICMIdentityStore setDeviceTokenData:environment:failure:] + 80 2 Intercom 0x0000000100ebb320 +[ICMHTTPBridge registerDeviceToken:failure:] + 116 3 Intercom 0x0000000100ea7bdc +[ICMBridge registerDeviceToken:failure:] + 112

Our app has a parent account that can view their child's account activity for the free version but we have in-app subscriptions and trying to figure out how the parent can choose to purchase or pay for their child's in-app subscription from their apple Id account. Gifting? Family Sharing? Redeem Code? All keep showing up in my research but I am struggling with how to best execute this? Any advie or insight is helpful!!

We are pulling data from the salesReports endpoint, specifically focusing on the Subscriber, Subscription_Event, and Subscription report types. Our goal is to perform internal analysis on our subscriptions, such as comparing renewals to new subscriptions. However, we have observed that the data quality is not as high as we would expect from Apple. While some insights can be gleaned with a degree of uncertainty, our biggest concern is the discrepancy between the data obtained from the API or manually downloaded from the portal (https://appstoreconnect.apple.com/trends/reports) and the data displayed in the Portal visualizations (https://appstoreconnect.apple.com/trends/events). This discrepancy makes cross-checking difficult and lowers our confidence in the data’s accuracy. Is anyone else experiencing similar issues, or has anyone managed to obtain reliable data for their app(s)?

Hi, We are a bank which is planning to deploy its digital app on apple store. As understood, apple currently does not have store for Sudan. Can i register and upload the app using our stakeholder as located in UAE instead of the bank since its registered in Sudan. This would allow our customers to download the app in Sudan. Regards Anand

Can I use Transporter in Windows to send out ipa packages to AppStore? I used this version of Transporter for my PC and had it installed. Using it, however, opens a WCS then closes and shuts down when I hit a key.

Hello Kind One, I just signed up for an Apple Developer Account and I am trying to fill out U.S. Tax forms. I wonder how to fill out the "Part II: Claim of Tax Treaty Benefits" section of W-8BEN as there is conflicting information online. My goal is to develop iOS apps with subscription based user payments and ad hoc in-app purchases. Some questions I have are: Is there a tax withholding applicable on the revenue? If yes, do you have any idea what the withholding rate is for U.S. - India tax treaty. I see 15% in the IRS document for India, but I also find information online that it is only 10% for software products. Any help is much appreciated.

In our application, we have a 'sign up' link that directs users to a URL (which is shared by our website) where they can create an account on our platform. Users can create an account either through traditional sign-up methods (providing their name, email, phone number, and password) or by using social sign-up options such as LinkedIn or Google. Our application was rejected after we introduced the Google and LinkedIn social sign-up options. As a temporary measure, we have removed the link to the sign-up page from the application. Currently, users can only sign in to the app if they already have an existing account using email and password. From guideline 4.8 we have: 4.8 Login Services Apps that use a third-party or social login service … must also offer as an equivalent option another login service with the following features: the login service limits data collection to the user’s name and email address; the login service allows users to keep their email address private as part of setting up their account; and the login service does not collect interactions with your app for advertising purposes without consent. This guideline clearly specifies that the three listed features are only applicable to the equivalent (non social sign-up) option, they are not relevant to the third party login options. Furthermore, the two third party login options which we have added to the page in question (Google and Facebook) are listed as third-party or social login service options in guideline 4.8, so these are not options which are unfamiliar to Apple and are clearly separated from what the guideline defines as an equivalent option, thereby clarifying that they are not needed to be reviewed for adherence to the three features listed. I have communicated with the review team multiple times, seeking more details or a resolution to the issue, but the responses have been vague, pointing us to guideline 4.8 without providing detail on what aspect we are not adhering to. What would be the best approach to resolve this issue and reinstate the sign-up functionality in the app? Based on my research, it seems that adding Apple Sign In as a third social sign-in option might be a solution, but this sign-up method would be out of place on the website and it does not feel like Apple will strong-arm developers in such a way.

Hello, We have 3 tests previously done that are not stopped but when i try to create a new test i get the error mentioned in the title. Anyone else experience this or is it just on our side? Regards, Bdancu

I'm fetching Apple Store Connect data from the API (in particular, fetching the App Store Purchases report) and trying to replicate the dashboards that we can see under Analytics > Metrics. The thresholding that Apple applies ("Omits values with data from fewer than 5 users or 5 unique devices") means that a lot of data is lost. Is there a way of specifying the dimensions of the report? If we had less dimensions, the threshold would affect to less rows of data, and we would be able to analyze more data. It's strange that from the website of App Store Analytics we can get the data, but through the automated reports we cannot or a lot of data is lost due to not being able to set the report dimensions.