Navigate the App Store landscape. Share strategies for app submission, distribution, marketing, and user acquisition. Discuss best practices for getting your app discovered and downloaded.

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My app was approved but still shows "In review" in App Store Connect
About 24 hours ago, I got an email from Apple says my submission was accepted for release on the App Store. It can take up to 24 hours after release for items to become publicly available. However, the state is still "In review" when I log in to the App Store Connect page. Despite that in the app review section, it does say my app has been approved.
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2.0k
Feb ’24
Our app is stuck in review for a long time and it has crucial updates
Hello, our app has been stuck for a long time in review. We have contacted app review team multiple times, even requested to fast track our review and it got accepted. This update is crucial as we have an event in few days and we need the update to be ready then. App review team only replied with general stuff and didn't help explain why.. This is the case number I have raised with the app review team: 102230986237 Apple id: 6444034060 Hopefully someone here can help..
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380
Feb ’24
Does it possible to release another online version of exist app
I have deleoped a tool app for record things and schedule time , and fully offline, so it's easy to use and dont need to worry about data leak. But AI move so fast, i want to integrate into this app, help user get more insight from recorded things or better plan. Also simplify cross-device data sync (now user need import/export for backup or sync); So there're two options for me: Integrate AI directly into current apps , online features (AI/Account) as additional services . But this might break user experience, or uninstall app afraid of privacy leak. Create new version from current code base, and release as new app with online features. Old version keep update focus on offline experience. The second option balanced user experience and most acceptable, but I dont know Apple will reject my second one or not? (because there're many same functions),
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440
Feb ’24
Xcode Cloud should not use Release Candidates of Xcode if the App Store doesn't accept them
If you have configured your workflows to use 'Latest Release', and there's a Release Candidate available, Xcode Cloud decides to use it. The problem is that the App Store rejects builds submitted with Release Candidate builds, at least that's what I'm encountering with Xcode 15.3 on the 27th of February, 2024: This is the error: Unsupported SDK or Xcode version. Your app was built with an SDK or version of Xcode that isn’t supported. Although you can use beta versions of SDKs and Xcode to build and upload apps to App Store Connect, you need to use the latest Release Candidates (RC) for SDKs and Xcode to submit the app. For details on currently supported SDKs and versions of Xcode, visit: https://developer.apple.com/news/releases. I'm not really sure if the issue is on Xcode Cloud or on the App Store, but something's up and they don't like each other right now!
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2.3k
Feb ’24
App Denied: reviewer cannot access publicly available https address on standard port
I'm not sure what to do at this point. I submitted an app for testflight review. It has failed multiple times with this: 2.1.0 Performance: App Completeness. The app makes REST calls of HTTPS and then XMPP communication; however, it is failing on the REST calls and never making it to the XMPP communication. Originally, I was on a non-standard port for HTTPS (as this was a test app) and thought maybe that was the problem...so I moved to port 443 and now have a standard URL in the form of https://<hostname.domain>/ without a port listed. If it is helpful, as a test app, the hostname DNS is via DuckDNS and using Letsencrypt for certificates. I have tested the URL via a VPN from various parts of the world and it works perfectly. However, when the App Reviewer tests, the screenshot provided back to me shows the app cannot connect and the server has no indication of a connection. It is as though a firewall is blocking the reviewer from connecting to the address of my server. I'm not sure what to do at this point. Any ideas or suggestions?
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449
Feb ’24
How to make app available in Monaco?
Hello, I have an app which is available only for some countries, including France. But people living in Monaco, needs to cross country border, to be able to install. Is it possible? I was pretty sure, Monaco is included in France (as AppStore country settings), but I have no way to check this. Same for San Marino - if Italy is enabled, San Marino citizens should be able to install without leaving their country?
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764
Feb ’24
Unable to link to the App Store
I have an iOS app that I'm trying to advertise on different platforms, such as Meta and Google. However, no matter what I do I don't manage to get visits to the App Store page. When looking at the stats in the ad platform tools, I can see that people are clicking the ads but I get no corresponding product page views in the App Store Connect statistics and no downloads. I have the same problem with both Google Ads and Metas ads producs. In both these platforms you don't assign a URL but connect the app using the ID, so there is no way of me entering the link incorrectly. This indicates that something is broken somewhere in the Apple part of the chain. When I'm testing the ads myself everything works as expected. Both Googles and Metas support (reasonably) claims that they can see no problem with the ads and that the problem is with Apple. We have had the same problem for more than a year and spent quite a bit of money without getting anywhere with the issue. I have been unable to get any relevant response from the Apple support. Everything works as expected with the Android app. Has anyone seen anything similar or does anyone know how to get in contact with relevant prople at Apple?
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462
Feb ’24
bug in the privacy section of app store connect?
We have removed app tracking transparency from our app and successfully released new version that does not access the device id. However, I am unable to remove that item from the App Privacy section in app store connect. These are the steps I am following: Click on the App Privacy section of our app Click on the Edit link in the Data Types section Select 'Yes, we collect data from this app' and click Next Scroll down to the Identifiers section and uncheck the Device Id check box Click Publish I see the followup popup: _ Additional Setup Required To update your app's product page with new data types, you need to finish setting them up on the following page. _ I click OK and the popup disappears but there is no "following page". Also, I am removing a data type, not adding a new one. Has anyone been through this process before? What am I missing?
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785
Feb ’24
Unexpected error when downloading sales reports
After Apple seemed to have resolved our issues described here https://forums.developer.apple.com/forums/thread/747102, we are now getting 500 errors for all our sales reports from https://api.appstoreconnect.apple.com/v1/salesReports {'status': '500', 'code': 'UNEXPECTED_ERROR', 'title': 'An unexpected error occurred.', 'detail': 'An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/.'}
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644
Feb ’24
Expired TestFlight builds launched from unknown devices
Hello, during development of a simple game for iPhone and iPad, I'm using a Swift package to keep track of app launches — this does not collect any user-related information. Only the device model, iOS version and build version number are reported by the package, which automatically also includes the originating IP address. While looking at the Swift package reports, I'm seeing a few unexpected entries: launches from devices that do not belong to any testers (established by looking at the device models) launches from builds that have been expired in App Store Connect launches from IP addresses apparently from the Apple WAN (established by looking up the addresses via e.g. whois) A single public link to a TestFlight build was shared with a single group of testers — none of which have the device models described above in 1. This link has been expired as soon as I noticed the unexpected entries. But the entries keep coming, and they mostly coincide with new TestFlight builds — although the launches do not come from the new builds, but rather from older ones. Has anyone experienced something similar with TestFlight builds...? Thank you, D.
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832
Feb ’24
Unable to determine app platform for 'Undefined' software type
hi There, I am trying to upload my app which contains the app for watchOS as well as iOS built on Xcode 15.2. I get this error when uploading the ipa using local command from mac as well as using bitrise online tool. [18:57:47]: Making sure the latest version on App Store Connect matches '4.2.0'... [18:57:47]: '4.2.0' is the latest version on App Store Connect [18:57:47]: Uploading binary to App Store Connect [18:57:48]: Going to upload updated app to App Store Connect [18:57:48]: This might take a few minutes. Please don't interrupt the script. [18:57:52]: [altool] 2024-02-27 18:57:52.359 *** Error: Unable to determine app platform for 'Undefined' software type. App Store operation failed. (1194) [18:57:52]: [altool] { [18:57:52]: [altool] NSLocalizedDescription = "Unable to determine app platform for 'Undefined' software type."; [18:57:52]: [altool] NSLocalizedFailureReason = "App Store operation failed."; [18:57:52]: [altool] NSLocalizedRecoverySuggestion = "Unable to determine app platform for 'Undefined' software type."; [18:57:52]: [altool] } This worked fine up until a few days ago but have stopped working since the info.plist changes went live forcing to use only one info.plist for the entire app to manage the bundle version and app version. thanks, -CJ
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469
Feb ’24
Could not install [App] The requested app is not available or doesn't exist.
I made the app file in xcode validate the app and then I shared it only in test fligth when I wanted to test it on my iphone 14 Plus device the following message appears try uploading other builds same thing happens with the other two apps I've been two weeks trying to solve this bug or problem, I searched for information on google but what appears is from 2014 how much appstore had the name of itunes Connect, I have asked in other forums and ddicen to wait a while that is normal but I think it takes a long time. If someone has gone through this and put you solve agadeceria you can help me
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744
Feb ’24
ITMS-90725: SDK version issue (iOS 17 SDK)
Hi guys, need some help on this issue when I submit my testing app to TestFlight using GitHub Actions and Fastlane, I get this warning from App Store Connect: We noticed one or more issues with a recent delivery for the following app: Although delivery was successful, you may want to correct the following issues in your next delivery. Once you've corrected the issues, upload a new binary to App Store Connect. ITMS-90725: SDK version issue - This app was built with the iOS 16.2 SDK. Starting April 29, 2024, all iOS and iPadOS apps must be built with the iOS 17 SDK or later, included in Xcode 15 or later, in order to be uploaded to App Store Connect or submitted for distribution. I am using React Native CLI, and Fastlane to run and build my app through Github Actions. After scouring around, from what I understood was that all I needed to do was just to update my Xcode and iOS SDK to the latest, which I did. Currently my Xcode is 15.2 and iOS SDK is on 17 already. However, I still receive this warning whenever I submit my app. Is it something that I need to resolve on my end or?
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17k
Feb ’24
(102232516091) Assistance Requested for Extended App Review Time
Hello Community, \o/ I hope everyone is doing well. I'm reaching out to seek advice or insights from anyone who might have encountered a similar situation with the App Store review process. I submitted my app for review on 14th of the February, and since then, the status has remained in review without any updates. We're now beyond the typical review timeframe, and this extended period without feedback or approval status is becoming a concern, especially with pressing deadlines and commitments we've made based on expected timelines. Has anyone here experienced such a long review time for their app submission? If so, how did you address it? Were there specific steps you took to inquire about the delay or expedite the review process? Any suggestions on how to effectively communicate with the App Store review team in this scenario would be greatly appreciated. Additionally, if there are any common pitfalls or issues that could potentially lead to longer review times, I'd be grateful for your insights to ensure we're not overlooking anything that could help resolve this delay. Thank you in advance for your time and assistance. Your support and shared experiences are invaluable to developers like myself navigating these challenges. Best regards,
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332
Feb ’24
External link or PDF download doesn't work in PWA
Hi, We're currently developing a PWA for our company - with Vue 3 and Quasar - and we have added it into the App Store (but in testing only, for now). We have multiple problems but the worst is the following one: it seems that the app doesn't want to open external links with "window.open()" JS method. Instead it shows a screen with a progress bar and a crossed-out Wi-Fi icon. It shows this for a few seconds then once the progress bar is completly filled it goes back to the previous page where it triggered. Needless to say that the wireless is connected (see the status icons at the top). We have the same behavior when we try to download a PDF created as a BLOB file with some JS code. I don't have an iPhone to test so maybe you have a good idea about this ? Kind regards, V.
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635
Feb ’24