“We are unable to process your request”

Since January 28, 2026, we’ve noticed an increase in StoreKit-related errors during purchase flows. Specifically, we’re seeing a spike in errors reported as “Unable to Complete Request”, categorized as unknown StoreKit errors. This correlates with a noticeable drop in the overall purchase success rate. A few observations: The issue is not limited to the latest app version, it also affects older versions. It appears to occur only on iOS 17+. The impact seems country-specific: some regions are affected more heavily, while others show no significant change compared to previous days. At the moment, there are no related incidents reported on Apple’s System Status page. Given these symptoms, this looks like a potential StoreKit / Apple API issue, but we haven’t found any official confirmation yet. Has anyone else observed similar StoreKit behavior recently on iOS 17+? Any insights or known issues would be greatly appreciated.

hello im trying to push my version to test-flight every time im getting this error when im trying to validate the app on x code unable to process application at this time due to the following error: null. before i was able to build and validate with out any errors but now i dont know what is this error and how to fix please help

Hi folks, I am trying to renew the developer account by initiating the payment through UPI from India. While the bank app shows through in-app notification of having received the request from apple for payment, I don't find the payment acceptance appearing in the bank app. Therefore, unable to renew the developer account. How can the collective wisdom here help me? Thanks!

I am currently trying to upload my app to my Apple Developer account, but I keep encountering an issue. The submission process prompts me to provide a Privacy Policy URL. However, when I attempt to enter the URL, I receive an error message stating, We can't process your request. Contacted support multiple times but they do not have any solution yet it's been more than a week now

Info.plist Error Unable to process Info.plist at path /Users/baker/Library/Developer/Xcode/DerivedData/APPName-daengedhckbpnxbtvfduphlsehjz/Build/Products/Debug-iphoneos/MyAPP.app/Info.plist

Hi! I had to renew my dev and production certificates 2 days ago, I did so. I made sure these 2 are liked on my dev and production provisioning profiles. Both are the only 2 present on my machine. I recompiled and re-archived for publishing today, and when I'm trying to validate the ipa using xcode I get a very generic error message: App Store Connect Operation Error Unable to process app at this time due to a general error I spent an hour waiting for support, got told I should open a ticket: I cannot find a way to do so anywhere on apple's websites... Does anybody know a way to get more information about the error occurring when validating an app on the store? Is there any way to open a support ticket? What am I missing here? Any tip would be greatly appreciated :D Thanks, A.

Dear Apple Developer Support Team, I am writing to inquire about the process for obtaining approval for the following entitlement in my iOS/macOS app: com.apple.developer.networking.networkextension content-filter-provider Specifically, I would like guidance on: The steps required to submit a request for this entitlement. Any necessary documentation or justification that needs to be provided to Apple. Typical review timelines and approval criteria. Any restrictions or compliance requirements associated with this entitlement. Our app intends to implement a content filtering functionality to enhance network security and user safety. We want to ensure full compliance with Apple’s policies and guidelines. Could you please provide detailed instructions or point us to the relevant resources to initiate this approval process? Thank you for your assistance.

Hello,I am using a MacBook Air. I need to create a certificate for Push Notifications. I am attempting to do this using the following steps.Choose Keychain Access > Certificate Assistant > Request a Certificate From a Certificate Authority.When I open Key Chain Access I am not given a option for Certificate Assistant>Request a Certificate From a Certificate Authoority. Any assistance that you could provide would be greatly appreciated.Best,CTL

Description Environment Xcode version: Xcode15 Beta1 Firebase Component: Crashlytics Installation method: Swift Package Manager (SPM) Firebase SDK version: 10.4.0 Problem During the build process of my iOS application, I encountered an error related to processing the Info.plist file. Here is the error message: error: Info.plist Error Unable to process Info.plist at path /Users/...../Info.plist This could be a timing issue, make sure the Firebase run script build phase is the last build phase and no other scripts have moved RakutenIchiba.app from the location Xcode generated it. You can also add '$(BUILT_PRODUCTS_DIR)/$(INFOPLIST_PATH)' as an Input Files dependency for your Firebase run script build phase. Github Link: https://github.com/firebase/firebase-ios-sdk/issues/11400 Reproducing the issue Steps to Reproduce [Add the steps you take to reproduce the issue. This could be setting up a new project, adding Firebase via SPM, adding a Run Script phase, etc.] What I've tried

We are trying to implement Apple pay for web using .net technology. but getting following error:The Specified CGI application encountered an error and the server terminated the process,status:502and we have used mechant.cert file generated via apple developer account to create secure httpclient.we have followed below reference url:https://www.oshyn.com/blogs/2017/january/apple-pay-developmentPlease help us with some guide reference.

Hi everyone,I recently created a new podcast and I'm trying to submit it to iTunes but with no success. I authorized my PC in iTunes (windows), went to the store, selected the podcast category, and clicked submit podcast. I was redirected to podcastconnect, entered my appleID and my password. Then, I was lead to a Terms of Service page, have clicked on Agree and finally triggered the accept button.After all these steps, I get a default error page We can't proccess your request. Try to reload the page. If the problem persists, contact us and a link to the iTunes Connect homepage.I tried this homepage and got the same issue.I don't know if it helps, but that is the error page URL I'm being redirected: https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/defaultErrorI tried from another computer and from different web browsers (including safari) as well. Unfortunately I don't own any apple devices to test it from them.Oh, I also checked the services for my country and it's all OK.How can I so

New after update to Xcode 15: Error processing request from MAD on result: Error Domain=NSOSStatusErrorDomain Code=-128 Request was canceled Here is my code which I call within my GameViewController's viewDidLoad(). present(itsPlayerController!, animated:true) { self.itsMoviePlayer?.play() self.itsMovieIsFinished = false } Here is my code which I call at various times via playMovie(movieName: pose): func playMovie(movieName: String) { NotificationCenter.default.addObserver(self, selector: #selector(playerDidFinishPlaying), name: NSNotification.Name.AVPlayerItemDidPlayToEndTime, object: itsPlayerController?.player?.currentItem) present(itsPlayerController!, animated:true) { self.itsMoviePlayer?.play() self.itsMovieIsFinished = false } } // playMovie @objc func playerDidFinishPlaying(note: NSNotification) { self.itsPlayerController?.dismiss(animated:false, completion:nil) nextScene() changeScene() // re-init for next time setupMovie(theMovieName: pose) } NB: If I do not call playMovie

I have been trying to upload an app that stands at 4.2 GB mostly onDemandResources. We have successfully uploaded 4.5GB IPA to AppStore one week back. It processed successfully. For the past three days when I am trying to upload a new build to the app store, I have tried around 11 builds we are receiving the following error. While processing your iOS app, errors occurred in the app thinning process, and your app couldn’t be thinned. If your app contains bitcode, bitcode processing may have failed. Because of these errors, this build of your app will not be able to be submitted for review or placed on the App Store. For information that may help resolve this issue, see [Tech Note 2432] I tried uploading builds with few ODR assets so app sizes falls at 540MB, 600MB, 2.4GB, and 2.5GB, all of them got processed without any issues. But 3.94GB, 4.2GB, 4.3GB, 4.9GB builds got failed. Does anyone having the same issue from last week?

We're trying to contact Apple support on multiple occasions, but we receive no resposne from them for 3 month. List of ticket IDs we've tried so far: 102451656333, 102546941775, 102540895314, 102536745978, 102525689698. We want to enroll as a business account.