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“Account Locked”

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Reply to Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
@way999 Thank you very much for your replies and suggestions. I would like to clarify that my developer account only has one single app, and I have never created or submitted a second app. Looking back, the only thing I can think of is that I submitted updates quite frequently. These updates were only metadata changes (mainly adjusting keywords and subtitle) in order to improve my **Apple Search Ads campaigns. I usually submitted an update about once per week. Because of this, I’m wondering if these repeated metadata updates might have made my app appear as if it was attempting to circumvent the review process, even though that was never my intention. For reference: App ID: 6751564320 I sincerely hope that someone from the Apple team might see this post and help review my situation or provide guidance on what I should do next. Thank you very much to everyone who took the time to read this.
3w
Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
Hello, I’m posting here to ask for guidance and to see if anyone has experienced a similar situation. More than 30 days ago, I submitted an appeal to the App Review Board after receiving a Pending Termination Notice for my Apple Developer Program account. However, I have not received any response or update since submitting the appeal. In the notice, Apple mentioned that my account was associated with “dishonest or fraudulent activity” related to app submissions. I want to clarify that I did not intentionally attempt to bypass the App Review process. The only change I made around that time was editing some app metadata (subtitle keywords) while trying to optimize my Apple Search Ads campaign. Looking back, I now understand that some of those keywords may have been interpreted as referencing content that Apple considers inappropriate for the App Store. After realizing this might have caused an issue, I immediately: Canceled the latest app submission that contained those metadata changes Explai
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Missing demo project
Hi forum! I’m currently following a series of videos about SwiftData. In the WWDC23 Build an app with SwiftData video, it mentions that you can follow up with a demo project. However, I’m encountering an issue (at least in my case) where there’s no link on the entire page to download the project. I can download the video and other resources (even using the Developer’s App), but there’s no link for the project. Does anyone else face this issue? Is it possible that the project has been removed? I’m using my developer (single user) account, by the way. Any guidance would be greatly appreciated!
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How can I use private AI agents in Xcode 26.3?
I work on some proprietary codebases and can only use private AI services with them (currently MiniMax M2.1 and GLM 4.7). It all works great with both Claude Code and OpenCode agents, and I'd like to leverage the new agentic capabilities that are now in Xcode 26.3. I'm not seeing any option to connect to OpenCode, and both the Anthropic and OpenAI providers require an enterprise account (which I don't have access to). Are there any options that I'm missing here?
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Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
Same issue here since this evening (March 10, 2026) on both iPhone and iPad, paid Apple Developer Program account. After extensive troubleshooting — new certificates, new provisioning profiles, device restarts, testing on both Wi-Fi and cellular — I can confirm this is server-side. https://ppq.apple.com is returning 502 Bad Gateway intermittently. It sometimes responds with OK, which makes the issue harder to diagnose as it appears to be working when checked manually. Awaiting a fix from Apple.
3w
Questions about VoIP Push compliance rules and CallKit handling
Hello everyone, I’m an iOS developer working on a real-time communication app that supports VoIP calls using CallKit. The app has been in production for more than 5 years. Over the years, some users have occasionally reported that they do not receive incoming call pushes. We have tried multiple optimizations on both the client and server side, but the improvement has been limited. From Apple documentation and discussions online, I understand that iOS may restrict VoIP pushes if the system detects violations of VoIP push usage rules (for example, not presenting a CallKit call after receiving a VoIP push). However, the exact rules and thresholds for these violations are not clearly documented, so I’d like to ask a few questions to better understand the expected behavior. Below is a simplified description of our current call flow. Call Flow Caller When the user initiates a call: We do not use CallKit The call is handled entirely using a custom in-app call UI Callee When the user receives a call: Device locked
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Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
App installs but won’t launch on iPhone: “profile has not been explicitly trusted by the user” My app builds and installs on a physical iPhone, but it will not launch. Setup: Flutter 3.38.7 Xcode 26.3 iPhone 15 Pro Max iOS 26.3.1 Exact error: ERROR: The application failed to launch. (com.apple.dt.CoreDeviceError error 10002) Unable to launch com.sherpa-map.routestudio because it has an invalid code signature, inadequate entitlements or its profile has not been explicitly trusted by the user. (FBSOpenApplicationErrorDomain error 3) The confusing part is that on the iPhone, Settings > General > VPN & Device Management only shows VPN and Sign in to work or school account, so there is no obvious developer trust option to tap. Is this a current iOS/Xcode issue, or is there a new trust flow for developer-signed apps?
3w
Reply to Unable to test my apps, crashing with provisioning profile validation
Having this same problem. I've tried so many things. Rebooted iPhone (twice) Tried installing multiple different apps Cleaned build folder in Xcode (multiple times) Removed and re-added Apple ID in Xcode → Settings → Accounts Toggled automatic signing off and back on Deleted app from iPhone before rebuilding Attempted to clear local provisioning profiles (~/Library/MobileDevice/Provisioning Profiles/ — was already empty) Revoked development certificates from developer.apple.com Let Xcode regenerate fresh certificates and profiles Disabled iCloud Private Relay (was already off) Verified no VPN, content blockers, or DNS profiles active Tested on cellular only (WiFi disabled) Verified Date & Time set automatically Reset Network Settings on iPhone Reset All Settings on iPhone Toggled Developer Mode off and back on Disabled Do Not Disturb / Focus modes Checked Apple System Status page
3w
Reply to Inquiry Regarding Differences in App Store Server Notifications (V2) Behavior for Monthly and Annual Plans
There is no difference in behaviour. Please send us the transaction ID of the two transactions via a feedback assistant ticket to investigate further. Thank you How to File Feedback assistant ticket? https://feedbackassistant.apple.com/ Login with your developer account, Choose iOS & iPadOS” Choose AppStore “Incorrect & Unexpected behavior Input the issue description and title. Upload attachements Click “Submit” Copy the Ticket ID “FBxxxxxxx” and let us know.
3w
App rejected asking for more info, no reply after 12 days.
Hi, A reviewer rejected my app and asked me to reply in the Resolution Center with an explanation about part of the subscription flow and to provide an additional demo account. I provided the requested information within about 30 minutes of the reviewer’s message. However, it has now been 12 days and I have not heard back from the reviewer. I also sent follow-up messages through App Store Connect and contacted Apple Support via email 5 days ago regarding this issue, but I still haven’t received a response. Is this normal in situations like this? What would be the best thing to do now — keep waiting, or submit a new build? Thank you.
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Reply to Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
@way999 Thank you very much for your replies and suggestions. I would like to clarify that my developer account only has one single app, and I have never created or submitted a second app. Looking back, the only thing I can think of is that I submitted updates quite frequently. These updates were only metadata changes (mainly adjusting keywords and subtitle) in order to improve my **Apple Search Ads campaigns. I usually submitted an update about once per week. Because of this, I’m wondering if these repeated metadata updates might have made my app appear as if it was attempting to circumvent the review process, even though that was never my intention. For reference: App ID: 6751564320 I sincerely hope that someone from the Apple team might see this post and help review my situation or provide guidance on what I should do next. Thank you very much to everyone who took the time to read this.
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Views
Activity
3w
Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
Hello, I’m posting here to ask for guidance and to see if anyone has experienced a similar situation. More than 30 days ago, I submitted an appeal to the App Review Board after receiving a Pending Termination Notice for my Apple Developer Program account. However, I have not received any response or update since submitting the appeal. In the notice, Apple mentioned that my account was associated with “dishonest or fraudulent activity” related to app submissions. I want to clarify that I did not intentionally attempt to bypass the App Review process. The only change I made around that time was editing some app metadata (subtitle keywords) while trying to optimize my Apple Search Ads campaign. Looking back, I now understand that some of those keywords may have been interpreted as referencing content that Apple considers inappropriate for the App Store. After realizing this might have caused an issue, I immediately: Canceled the latest app submission that contained those metadata changes Explai
Replies
2
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0
Views
213
Activity
3w
Missing demo project
Hi forum! I’m currently following a series of videos about SwiftData. In the WWDC23 Build an app with SwiftData video, it mentions that you can follow up with a demo project. However, I’m encountering an issue (at least in my case) where there’s no link on the entire page to download the project. I can download the video and other resources (even using the Developer’s App), but there’s no link for the project. Does anyone else face this issue? Is it possible that the project has been removed? I’m using my developer (single user) account, by the way. Any guidance would be greatly appreciated!
Replies
1
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0
Views
325
Activity
3w
How can I use private AI agents in Xcode 26.3?
I work on some proprietary codebases and can only use private AI services with them (currently MiniMax M2.1 and GLM 4.7). It all works great with both Claude Code and OpenCode agents, and I'd like to leverage the new agentic capabilities that are now in Xcode 26.3. I'm not seeing any option to connect to OpenCode, and both the Anthropic and OpenAI providers require an enterprise account (which I don't have access to). Are there any options that I'm missing here?
Replies
10
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0
Views
1.3k
Activity
3w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
For local development to unblock , one can try : Offline development profiles - this basically ignores the ppq checks. https://developer.apple.com/help/account/provisioning-profiles/provisioning-profile-updates/
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3w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
Tried so many things. Frustrating, because I thought it was a local issue. After trying on different iPhones, different accounts, I started doubting it is an Apple issue. Then I found this topic.
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3w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
For local development to unblock , one can try : Offline development profiles - this basically ignores the ppq checks. https://developer.apple.com/help/account/provisioning-profiles/provisioning-profile-updates/
Replies
Boosts
Views
Activity
3w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
Same issue here since this evening (March 10, 2026) on both iPhone and iPad, paid Apple Developer Program account. After extensive troubleshooting — new certificates, new provisioning profiles, device restarts, testing on both Wi-Fi and cellular — I can confirm this is server-side. https://ppq.apple.com is returning 502 Bad Gateway intermittently. It sometimes responds with OK, which makes the issue harder to diagnose as it appears to be working when checked manually. Awaiting a fix from Apple.
Replies
Boosts
Views
Activity
3w
Questions about VoIP Push compliance rules and CallKit handling
Hello everyone, I’m an iOS developer working on a real-time communication app that supports VoIP calls using CallKit. The app has been in production for more than 5 years. Over the years, some users have occasionally reported that they do not receive incoming call pushes. We have tried multiple optimizations on both the client and server side, but the improvement has been limited. From Apple documentation and discussions online, I understand that iOS may restrict VoIP pushes if the system detects violations of VoIP push usage rules (for example, not presenting a CallKit call after receiving a VoIP push). However, the exact rules and thresholds for these violations are not clearly documented, so I’d like to ask a few questions to better understand the expected behavior. Below is a simplified description of our current call flow. Call Flow Caller When the user initiates a call: We do not use CallKit The call is handled entirely using a custom in-app call UI Callee When the user receives a call: Device locked
Replies
5
Boosts
0
Views
286
Activity
3w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
Same problem here, raised a support ticket a few hours ago for this. Tried different device combinations, profiles, accounts, new certs, networks etc. Hopefully Apple will fix this soon.
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3w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
App installs but won’t launch on iPhone: “profile has not been explicitly trusted by the user” My app builds and installs on a physical iPhone, but it will not launch. Setup: Flutter 3.38.7 Xcode 26.3 iPhone 15 Pro Max iOS 26.3.1 Exact error: ERROR: The application failed to launch. (com.apple.dt.CoreDeviceError error 10002) Unable to launch com.sherpa-map.routestudio because it has an invalid code signature, inadequate entitlements or its profile has not been explicitly trusted by the user. (FBSOpenApplicationErrorDomain error 3) The confusing part is that on the iPhone, Settings > General > VPN & Device Management only shows VPN and Sign in to work or school account, so there is no obvious developer trust option to tap. Is this a current iOS/Xcode issue, or is there a new trust flow for developer-signed apps?
Replies
Boosts
Views
Activity
3w
Reply to Unable to test my apps, crashing with provisioning profile validation
Having this same problem. I've tried so many things. Rebooted iPhone (twice) Tried installing multiple different apps Cleaned build folder in Xcode (multiple times) Removed and re-added Apple ID in Xcode → Settings → Accounts Toggled automatic signing off and back on Deleted app from iPhone before rebuilding Attempted to clear local provisioning profiles (~/Library/MobileDevice/Provisioning Profiles/ — was already empty) Revoked development certificates from developer.apple.com Let Xcode regenerate fresh certificates and profiles Disabled iCloud Private Relay (was already off) Verified no VPN, content blockers, or DNS profiles active Tested on cellular only (WiFi disabled) Verified Date & Time set automatically Reset Network Settings on iPhone Reset All Settings on iPhone Toggled Developer Mode off and back on Disabled Do Not Disturb / Focus modes Checked Apple System Status page
Replies
Boosts
Views
Activity
3w
Reply to Inquiry Regarding Differences in App Store Server Notifications (V2) Behavior for Monthly and Annual Plans
There is no difference in behaviour. Please send us the transaction ID of the two transactions via a feedback assistant ticket to investigate further. Thank you How to File Feedback assistant ticket? https://feedbackassistant.apple.com/ Login with your developer account, Choose iOS & iPadOS” Choose AppStore “Incorrect & Unexpected behavior Input the issue description and title. Upload attachements Click “Submit” Copy the Ticket ID “FBxxxxxxx” and let us know.
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Reply to Title Notarization submissions stuck “In Progress” for 5+ days (SwiftUI macOS menu bar app)
This is worrying, as someone who has just created an apple dev account, my menubar is also in notarization for almost 24 hours. Would be happy to see what might be happening for you. Maybe getting in contact with support might help also.
Topic: Code Signing SubTopic: Notarization Tags:
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App rejected asking for more info, no reply after 12 days.
Hi, A reviewer rejected my app and asked me to reply in the Resolution Center with an explanation about part of the subscription flow and to provide an additional demo account. I provided the requested information within about 30 minutes of the reviewer’s message. However, it has now been 12 days and I have not heard back from the reviewer. I also sent follow-up messages through App Store Connect and contacted Apple Support via email 5 days ago regarding this issue, but I still haven’t received a response. Is this normal in situations like this? What would be the best thing to do now — keep waiting, or submit a new build? Thank you.
Replies
1
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0
Views
25
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3w