Search results for

Account Locked

31,784 results found

Post

Replies

Boosts

Views

Activity

Unable to Contact Support While My Apple Developer Enrollment Is Under Review.
I am trying to enroll my company in the Apple Developer Program. My enrollment status shows as “Under Review,” and I received instructions to contact Apple to continue enrollment. However, when I attempt to submit a support request, I got: This email address isn’t valid. To update your email address. I can't submit Contact Apple Developer Support Online ticket, I got This email address isn’t valid. To update your email address.. And I cannot change my email. Even tho, my email is correct and used for Apple Business Account. I try calling Contact Apple Support - Apple Support, but they can't help me, They are only technical support for devices. Email is used for Apple Business Account only. How can I continue enrollment?
0
0
152
1w
Privileged Helper is denied permission to open raw device
Hello, appreciate any help here. Objective: perform a scoped write to a removable block device (using low-level system frameworks in C). Issue: launchd-run privileged helper (as root) denied permission to open block device. Manual 'sudo ./helper' call succeeds, however. Importantly: the entire process works flawlessly if the main app is granted Full Disk Access in Privacy & Security. However, this should be completely unnecessary for this objective, as scoped access should be sufficient, and FDA is in fact not required for other apps which perform this task. Architecture and flow: Main GUI process collects ISO path and target removable device path (queried via IOKit). Main GUI process installs a Privileged Helper via SMJobBless. The Privileged Helper is started on demand by launchd as root (UID 0, EUID 0). Main GUI process communicates selected ISO and device paths to Privileged Helper via XPC. Privileged Helper conducts security and sanity checks, unmounts volumes from target device via DiskArbitration.
2
0
86
1w
Can’t change Primary Language — blocked by “for each version” even after deleting all CPPs (8 weeks, 10+ replies)
For ~8 weeks (10+ support replies) I’ve been unable to switch my app’s Primary Language from en-CA to en-US. App Store Connect shows: “Primary Locale couldn’t be saved because you must first provide all the required screenshots for each version in this language.” State: Default product page has complete iPhone + iPad screenshots for en-US and en-CA (live/approved). Issue began before any CPP existed; I have since removed all CPPs. Error persists, which suggests a stale/ghost CPP localization still being validated, or other issues. Questions: What does “for each version” precisely validate (live / in-prep / historical; default vs CPP)? Can deleted/never-approved CPPs still be validated, and how can they be purged? Anyone seen this after CPP removal—what fixed it? Happy to DM an Apple Staffer the case ID, a HAR of the failed save, and a short screen recording. Thanks! P.S. This has been open for ~8 weeks; I’m seeking an engineering-owned view to identify the specific unmet validator requirement or confirm a pro
1
0
108
1w
Reply to Developer ID Installer certificate location
Developer ID signing identities are precious. If you have one, you can sign code that’s indistinguishable from legitimate code created by your organisation. Given that, Apple has additional limits on such signing identities. I talk about that in gory detail in The Care and Feeding of Developer ID. One of those limits is that only an Account Holder can manually create Developer ID certificates. I suspect you’re not the Account Holder for your team, and that’s why you’re seeing this problem. You should talk to your Account Holder and discuss how to proceed. IMPORTANT Make sure you read the above-mentioned post because it’s easy to paint yourself into a corner with Developer ID. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: General Tags:
1w
Can I access Enterprise APIs for visionOS (main camera) with an individual developer account?
Hello, my name is Kanazawa Kenta, and I am a university student currently conducting research and development using visionOS. In my project, I would like to access the main camera using the Enterprise APIs for visionOS. However, when I try to request permission or view the documentation, I receive the following message: Your account can’t access this page. There may be certain requirements to view this content. You must be the Account Holder of an Apple Developer Program for Organizations or an Apple Developer Enterprise Program to view this page. I am currently enrolled in the Apple Developer Program as an Individual. My question is: Is it possible to use the Enterprise APIs with an individual developer account? If not, what are the available options for students or researchers who wish to use these APIs for academic purposes? I would greatly appreciate any guidance or suggestions on how I can gain access, or alternative ways to use the main camera for research in visionOS. Thank y
1
0
68
1w
How can I cancel my TestFlight build subscription purchase?
I built a TestFlight version of my unpublished app. While using it, I wanted to test out the subscription purchase and when I did, I used my real production Apple ID and not a Sandbox test account to purchase the subscription. I was surprised to see that it worked and I was able to use the test subscription in the app. However, I now have no way of canceling it. It has renewed every day at the same time due to the accelerated TestFlight subscription rate (it's a monthly sub). I read that it should stop auto-renewing after the 6th time, but I believe it's been over a week now and it still hasn't cancelled. I understand that it's not a real purchase, but I would still like to cancel it so I can try it without the purchase again using this account and also use it with a different Sandbox account. Can someone help me with canceling it? Since the account I used was not a Sandbox account, I can't just clear the purchase history in App Store Connect. Also, I can't go into
2
0
162
1w
Reply to Unable to Accept Invite
Same here, this is very frustrating. Not working either in iOS TF or Mac TF. Error: Unable to Accept Invite The Apple Account you're currently signed in with, d*****@gmail.com, doesn't match the one associated to this invitation. You can sign in to TestFlight with the original Apple Account, d*****@gmail.com, or request a new invitation from the developer.
1w
I need help for Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
Hi, I recently submitted an app to the App Store, but it was rejected for the following reason: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage Issue Description The app requires users to register or log in to access features that are not account based. Specifically, the app requires users to register before browsing products. Registration can only be required for account-based features like adding to cart or checking out. Next Steps Revise the app to let users freely access the app's features that are not account based. The app may still require registration for other features that are account based. Resources Learn more about requirements for apps with account-based content and features in guideline 5.1.1(v) - Account Sign-In. After receiving this, I updated the app to allow guest users. Now guest users can use the app freely and choose to login if they want to access their account and account features. However, I'm stil
1
0
70
1w
Launching MacOS app via Url Scheme
I'm looking for answer or documentation on gatekeeper and launching a MacOS app via a url scheme/custom protocol. Our application is delivered via a zip file downloaded from the web. We utilize a url scheme. The act of extracting the app from the zip registers the url scheme with the OS. From previous research/testing we found we had to break the gatekeeper lock (have the user move the app from the downloaded location) to ensure that the url is honored on first launch of the application. To ensure user compliance, we added a check to make sure that the lock has been removed by looking at the quarantine attribute. This flow is not ideal. I am looking for alternatives and was previously under the impression that if we were to move to a DMG then that would provide the user a better user experience for moving it. However, now that I am getting around to looking into it, I am seeing some implied statements that this is not the case and that the quarantine bit will just be moved from the DMG to th
Topic: Safari & Web SubTopic: General
0
0
139
2w
Getting Started with SMAppService
I was stuck on a long train journey this weekend, so I thought I’d use that time to write up the process for installing a launchd daemon using SMAppService. This involves a number of deliberate steps and, while the overall process isn’t too hard — it’s certainly a lot better than with the older SMJobBless — it’s easy to accidentally stray from the path and get very confused. If you have questions or comments, start a new thread in the App & System Services > Processes & Concurrency subtopic and tag it with Service Management. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com Getting Started with SMAppService This post explains how to use SMAppService to install a launchd daemon. I tested these instructions using Xcode 26.0 on macOS 15.6.1. Things are likely to be slightly different with different Xcode and macOS versions. Create the container app target To start, I created a new project: I choose File > New > Project. In the t
0
0
42
2w
Reply to Guidance / Documentation on iOS 18.6.1 Blood Oxygen Saturation
@DTS Engineer this is helpful thank you. Are you able to verify that doing this does not breach App Review or other terms as seemingly it's bypassing the same restrictions Apple has themselves had to implement? Finally this does result in a poor user experience: I don't know which user's Watches are affected, there's no API to query this? It's not actually region specific. Does the HealthKit source differ maybe such that I can observe that? A separate syncing system is inefficient, less likely to be accurate and has all the limitations mentioned previously re. access to iPhone Health Store when device is locked I presume there's not much to add on these points so I'll file a feedback but I do think this is confusing/misleading for users who otherwise presumably expect the SPO2 data to behave like any other.
2w
Reply to Building macOS apps with Xcode 26 on macOS 26 VM
[quote='860281022, RickMaddy, /thread/787500?answerId=860281022#860281022, /profile/RickMaddy'] where does this all stand? [/quote] For a summary of the current state of the issues being discussed in this thread, see my 27 Aug 2025 reply. However, your questions extend beyond that, so let’s dig in. [quote='860281022, RickMaddy, /thread/787500?answerId=860281022#860281022, /profile/RickMaddy'] is there any viable way for a solo developer with one Mac to develop and test a macOS app that runs on more than one version of macOS? [/quote] Yes. As marco.masser suggested, you can boot your Mac into older versions of macOS and test there. I want to stress that, while VMs are super useful, they are not a substitute for testing on real hardware [1]. VMs have limits: Some are bugs, as we’ve been discussing on this thread. Some of them are absent features. Of these, the lack of TestFlight support is the most critical. I’ll come back to that below. Some of them are just fundamental to VMs. For example, if you’re building
2w
Reply to NWListener/NWConnection reclaimed by OS when app goes in Suspended State
First up, TN2277 hasn’t been updated in years so, while the gist of the technote is still correct, a number of details have drifted: Network framework generally doesn’t use BSD Sockets under the covers, but rather the user-space networking stack. Given that, the term socket resource reclaim no longer makes a lot of sense. These days I simply say that the connection or listener was defuncted [1]. [quote='802375021, veer_dutta07, /thread/802375, /profile/veer_dutta07'] 1- In what scenarios does the OS not reclaim the socket descriptor while the app is suspended … ? [/quote] This is an implementation detail, and the behaviour has changed over time. Historically iOS would delay the defunct until you screen lock the device. Hence the advice in the Testing Socket Reclaim section of TN2277. However, that changed years ago. Nowadays iOS will defunct things as soon as the app gets suspended. [quote='802375021, veer_dutta07, /thread/802375, /profile/veer_dutta07'] 2- When reclamation occurs, does the OS reclai
2w