restore purchases

Hello Apple Developer Support Team, I completed my Apple Developer Program enrollment directly through the Developer app on my iPhone. The identity verification and payment were successfully processed. However, when I log in via the web, I still see the message “Complete Your Purchase,” and my enrollment status appears as Pending. The system seems to be asking me to proceed with enrollment again, even though the process was already completed on my iPhone. Could you please review my account and clarify the current status of my enrollment? Thank you for your assistance. Kind regards

Hello everyone, I’m looking for some guidance to see if anyone has experienced a similar issue with the Apple Developer Program membership. About one week ago, I completed the payment for the membership. I received an email with the subject: We’re processing your order Wxxxxxxxxxx That email included the order details and cost, and shortly after that, I also received the CFDI invoice for the payment, so the charge appears to have been completed successfully. However, up to now: I have not received any membership confirmation email The membership does not appear under Subscriptions in my Apple ID It is not active in the Apple Developer app On the Apple Developer website, I still see the usual message as if the membership was not purchased: “Purchase your membership to continue your enrollment. Buy today” I understand Apple mentions that the purchase may take up to 48 hours to process, but it has now been more than a week with no changes. Has anyone else encountered this situation? Is

Hey y'all, I'm reaching out because of an observed issue that I am experience both in sandbox and in production environments. This issue does not occur when using the Local StoreKit configurations. For context, my app only implements auto-renewing subscriptions. I'm trying to track with my own analytics every time a successful purchase is made, whether in the app or externally through Subscription Settings. I'm seeming too many events for just one purchase. My app is observing Transaction.updates. When I make a purchase with Product.purchase(_:), I successfully handle the purchase result. After about 10-20 seconds, I receive 2-3 new transactions in my Transaction.updates, even though I already handled and finished the Purchase result. This happens on production, where renewals are one week. This also happens in Sandbox, where at minimum renewals are every 3 minutes. The transactions do not differ in transactionId, revocationDate, expirationDate, nor isUpgraded... s

After upgrading to a new iPhone and restoring from an iCloud backup using the same Apple ID, I noticed an issue with Health app permissions. ■ What is happening On my previous iPhone, an app had permission to read step count data. After restoring to the new iPhone, the app still appears in the Health app under Sources. However, when I tap the app, the usual data type permission toggles (such as Steps) are not displayed at all. As a result, the app is unable to read step count data. ■ Additional details The app itself seems to be recognized as a Health data source. However, the data type permission screen is empty. No ON/OFF switches are shown. The backup was created on iOS 18, and the restore was performed on iOS 26. I have not yet confirmed whether this also happens with other iOS version combinations. ■ Questions Is it expected behavior that Health app permissions (per data type) are not restored via iCloud backup? Has anyone experienced a similar situation where the app

Hello everyone, I’m facing an issue with In-App Purchases during App Review and would appreciate guidance from anyone who has encountered a similar situation. Context: New iOS/iPadOS app, first submission. One Non-Consumable In-App Purchase. IAP was created, fully configured, and submitted together with the app version. IAP status in App Store Connect: In Review. App includes Restore Purchase and uses standard StoreKit purchase flow. Paid Apps Agreement is accepted. Problem: During Apple’s review, when the reviewer taps the purchase button, a generic error appears: “Purchase failed. An error occurred, please try again.” Apple rejected the app under Guideline 2.1 – Performance – App Completeness, stating that the IAP shows a bug. What seems to be happening: The IAP itself is still in review and therefore not fully active, which causes the purchase attempt to fail. However, the app cannot be approved because the purchase fails, creating a c

I'm on macOS Sequoia Version 15.7.3 (24G419) and using Xcode Version 26.2 (17C52). In my Xcode project, Transaction.updates and Product.SubscriptionInfo.Status.updates don’t seem to emit updates reliably. The code below works consistently in a fresh Xcode project using a minimal setup with a local StoreKit Configuration file containing a single auto-renewable subscription. class InAppPurchaseManager { static let shared = InAppPurchaseManager() var transactionTask: Task? var subscriptionTask: Task? init() { print(Launched InAppPurchaseManager...) transactionTask = Task(priority: .background) { for await result in Transaction.updates { print(nReceived transaction update...) try? await result.payloadValue.finish() } } subscriptionTask = Task(priority: .background) { for await result in Product.SubscriptionInfo.Status.updates { print(nReceived subscription update...) print(state:, result.state.localizedDescription) } } } } I initialise it in: func applicationDidFinishLaunching(_ aNotification: Notification) { _ =

I have no idea how to do it: on MacOS, in Document.init(configuration: ReadConfiguration) I decode file, and restore objects from data, which in some cases could take a long time. Document isn't fully inited, so I have no access to it. But would like to have a progress bar on screen (easier to wait for done, for now). I know size, progress value, but no idea how to make view from object during init. I know, this question may be very stupid. init(configuration: ReadConfiguration) throws { guard let data = configuration.file.regularFileContents else { throw CocoaError(.fileReadCorruptFile) } let decoder = JSONDecoder() let flat = try decoder.decode(FlatDoc.self, from: data) print (reverting (flat.objects.count) objects...) ///This takes time, a lot of time, need progress bar ///Total is `flat.objects.count`, current is `objects.count` /// `Show me a way to the (next) progress bar!` revertObjects(from: flat.objects) print (...done) } update: I defined var flatObjects in Document, and I can convert in .o

Hello Apple Developer Community, I’m seeking guidance regarding a critical issue with our organization’s Apple Developer Program account. The Apple ID belonging to our Account Holder is currently inaccessible, which has effectively blocked us from managing the account. We urgently need either to restore access to that Apple ID or have the Account Holder role reassigned so we can continue maintaining and updating our apps. I’ve already contacted Apple Developer Support but have not yet received a actionable response, and the matter is time-sensitive because our clients depend on our ability to manage these applications. Relevant details: Our enrollment type supposed to be converted to Organization/Company. The Account Holder’s Apple ID is locked and cannot be used. I have Admin/Manager-level access via a separate Apple ID. Based on the official documentation, transferring the Account Holder role requires initiation by the current Account Holder, which isn’t possible under these circumstances. If anyon

Hello, I need help with iCloud Activation Lock on my device. Device: iPhone 16 Pro 256GB Serial Number: HCJD73C0MJ IMEI: 350766435041555 / 350766435124831 I cannot access the original Apple ID, so the device is stuck on Activation Lock. I am the legitimate owner and I have proof of purchase and ID for verification. Please advise on the proper steps to resolve this issue. Thank you.

Hi everyone, I’m implementing subscriptions using StoreKit v2, and I’ve noticed a behavior change starting with iOS 26.1. I’d like to ask if anyone else has experienced the same issue. ■ Issue Immediately after purchasing a new subscription, the value of auto_renew_status (or autoRenewStatus) returned in the receipt is 0 (auto-renew OFF). This issue occurs on iOS 26.1. On iOS 26.0 and earlier, the same parameter returned 1 (auto-renew ON) right after purchase. Sometimes, after executing a “restore” operation, the value changes to 1 later. Since we’ve been using this parameter to determine whether a user’s subscription is active or not, the current behavior is causing some difficulties on our end. ■ Questions Has anyone else observed this issue (where autoRenewStatus is 0 immediately after purchase on iOS 26.1 or later)? How are you handling or working around this behavior in your implementation? If autoRenewStatus is unreliable, we’re considering determining the subscriptio

Environment OS: iOS 26.2 ~ 26.3 SDK: Xcode 16.4 (Target: iOS 17.6) Framework: StoreKit 2 Environment: Production (Cannot reproduce in Sandbox or Xcode Configuration) Issue Description We are encountering a critical purchase failure that occurs exclusively in the Production environment. When a user who has a Pending Downgrade (scheduled for the next renewal date) attempts to re-purchase their current higher-tier product to cancel the downgrade, StoreKit 2 returns an error. Steps to Reproduce User is currently on Product A (Higher Tier). User schedules a downgrade to Product B (Lower Tier). The status changes to Pending Downgrade. User attempts to purchase Product A again via Product.purchase(). The system purchase sheet appears, and the user confirms the purchase. Immediately after authentication, a system alert from StoreKit appears saying: Cannot process request at this time. Please try again later. (現在リクエストを一時的に処理できません。しばらくしてからもう一度お試しください。) After dismissing the a

Hello, I recently purchased the Apple Developer Program and the payment is visible in my Apple subscriptions as active. However, when I open the Apple Developer app, I see the message:“Enrollment through the Apple Developer app is not available for this Apple Account.” When I follow the link to enroll via the website, it asks me to pay again even though I have already been charged. I have contacted support twice but haven’t received a response yet. It seems like my enrollment is stuck or not finalized. Has anyone experienced this before? How did you resolve it? Thanks in advance.