Do you have any idea what the problem with my iPhone 15 Plus simulator screenshot?

I created my account many years ago. Now I have a D-U-N-S number and I want to enter it. Where can I enter it in my account?

Hello, We haven't been getting crash logs for internal TestFlight builds. I've tried intentionally causing a crash by calling fatalError() directly. The TestFlight feedback dialog appears and crash logs appear on the iPhone device itself, but they never appear in App Store Connect or Xcode Organizer. The builds are all created by an Xcode cloud workflow and the Share analytics with App Developers setting is on. I filed a radar ticket at FB15453505, but I wonder if others might have run into the same thing. Has anyone else had this issue and figured out how to resolve it?

Initially, I had some issues enrolling in the individual Apple developer program. Then, I contacted support via email, and they finally requested that I verify my identity. I submitted my national ID for verification and then received an email stating that my identity was verified. After that, I tried to enroll in the Apple developer program, but the issue persisted even after they instructed me to proceed. Subsequently, I received an email stating that my identity was not verified. Here is the exact wording from the email: "We can’t verify your identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs." After that, I tried to reach support several times, but there has been no response from them.

Hi, We are trying to change primary language of our app. In previous release we added the new language to the store listing and it was approved. Now we have new app version opened in the status Prepare for submission and we are trying to change the language in App information section. Eventhough we have uploaded all the screenshots, we keep getting the same error: Primary Locale couldn’t be saved because you must first provide all the required screenshots for each version in this language. Did anybody else have the same issue and has solution? Thanks!

I’ve been trying to contact Apple Developer Support regarding my developer account. After submitting the required documents related to the Digital Services Act (DSA), I emailed them to ask which additional documents were needed. However, I’ve been waiting for more than 3 days now without receiving a response. Unfortunately, the only way for me to reach them is via email, as phone support is not available in my country. This delay is causing significant issues for me, and I need to resolve this as soon as possible. Are there any alternative methods to contact Apple Developer Support aside from email? I’d appreciate any advice or assistance.

I created a subscription in App Store Connect. I'd like to submit it for review along with my new app. App Store Connect prompts me to select it from the app's In-App Purchases and Subscriptions section on the version page before submitting the version to App Review. But I didn't find the In-App Purchases and Subscriptions section in the version page. I'm not sure if the version page as I understand it is the same as the version page as App Store Connect. So, can anyone tell me where I can find the In-App Purchases and Subscriptions section.

Hi Community Unfortunately, my app has been stuck in review since October 8th (17 days), and I’m unsure if there’s anything else I can do besides waiting. It's a new app called AuctionShack (https://www.auctionshack.io/home-en.html) and so far, I’ve tried the following: Contacting via email – I was told 7 days ago that they expedited the review, confirmed they have everything they need, and advised me to wait. Requesting a 1-on-1 session via web call – I was told 3 days ago that they would check in with the team again, confirmed they have everything they need, and advised me to wait. Is there any other avenue I can take besides waiting? I feel like, I did a mistake along the way, but am not sure what it is :( Thanks and best regards Julius

Every time I fill out the business agreement details for my app transfer request from MindBodyOnline to my Apple developer account I get a banner with the error "Something went wrong. Please try again later." Furthermore, after painstakingly completing all the fields for New App Metadata App Review Contact Information checking the boxes The fields are cleared and I receive the error. I am stumped and have worked with the company that developed the initial app and am certain that I have all the fields correct. Can someone help me get my Apple Developer App Transfer Request Business Agreement approved?

My main app contains a complete sub app, but when I put this app on TestFlight, the startup report says that The provisioning profile is invalid; The main app was launched separately and runs normally. Please help me deal with the issue of invalid preset description files. Thank you myapp.app --Contents --bin --subapp.app --Contents --MacOS --Frameworks --MacOS --Frameworks

Hello, Currently I want to create a win-back offer for my app's monthly subscription, but whenever I choose to select Offer type option, Free, and selects options from the list like 3 Days, 1 Week, etc. It is just showing error like, We can't process your request. Go back to where you were and try again. If the problem continues, contact us. Where I am successfully able to create win-back offers for weekly and yearly subscriptions without any issue. I am trying this from last 2 days, but getting the same issue everytime. Please help me solve the issue. Thanks

I'm currently experiencing the same problem that many have had with error 422 "Beta contract is missing." I read that I should contact Apple support, but when I try to access the support page and log in with my credentials, the page doesn't load and I can't generate a ticket to resolve this problem. I get the message "There was an error processing your request. Please try again later." And when I inspect with Safari it shows me this information: "errors" : [ { "id" : "9be0314c-3bd5-4143-a625-602322d7156e", "status" : "422", "code" : "ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING", "title" : "Beta contract is missing for the app.", "detail" : "Beta Contract is missing." } ] This is when I want to share the most recent build of my app with external groups through Testflight, but additionally, when my internal testers try to access it through Testflight app, it shows the error "The requested app is not available or doesn't exist." Could someone tell me what process I should follow or where I can correctly generate the ticket for my error? Since the Apple support page does not load. Thanks!

in app purchase: receive a error resoponse ,the error detail is "error= Error Domain=SKErrorDomain Code=2 "无法连接iTunes Store" UserInfo={NSLocalizedDescription=无法连接iTunes Store}" , but the user paid successfullly and received a bill from apple , as a developer ,i cannot confirm the bill is real ，how dose the developer handle this user scenario 。in addition the user initiated a refund request on the app store ,but rejected by apple

We have a CD pipeline set up for many apps (we're an app dev agency, we're uploading apps all the time). Uploads of our apps to AppStoreConnect using the iTMSTransporter command line tool started failing a few days ago. If we attempt to upload the same bundle using the Mac Transporter app, it uploads just fine. The problem only seems to be the iTMSTransporter command line tool. The version of the tool we're using is: iTMSTransporter, version 3.3.0 I've also tried running these commands pointing at the version of iTMSTransporter running at /Applications/Transporter.app/Contents/itms/bin/iTMSTransporter but this won't even start due to some Java security certificate issue. An example of the command we are calling is: /usr/local/itms/bin/iTMSTransporter -m upload -v eXtreme -f "/path/to/Bundle.itmsp" -jwt {generatedJwtHere} The bundle appears to actually upload to the AppStore OK, after lots of logs we get a message like: INFO: Reservation committed: (CPUSource221/v4/0b/e5/74/0be57409-0479-3c02-0fa7-6b1e2125342f/http-transport-diagnostic-2323106272954036093.txt) file: (http-transport-diagnostic-2323106272954036093.txt) [2024-10-30 14:48:12 AEDT] <RLT-001> INFO: Finished upload for reservation: (CPUSource221/v4/0b/e5/74/0be57409-0479-3c02-0fa7-6b1e2125342f/http-transport-diagnostic-2323106272954036093.txt) file: (http-transport-diagnostic-2323106272954036093.txt) But then soon after the system fails. Here's the last bunch of lines from the logs: [2024-10-30 14:48:12 AEDT] <main> DBG-X: Using operation named: validateAssets [2024-10-30 14:48:12 AEDT] <main> DBG-X: Apple's web service operation input parameters: [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter Application = iTMSTransporter [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter BaseVersion = 3.3.0 [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter CPUToken = fdc4eb8b-c249-4c70-bf90-8b0878d2de9c/1730248300667 [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter Files = [metadata.xml, App.ipa] [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter MetadataChecksum = c32ad756f090da68830123132a616e3a [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter MetadataCompressed = (suppressed) [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter MetadataInfo = {packageVersion=software4.7} [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter OSIdentifier = Mac OS X 14.5 (aarch64); jvm=17.0.7+7-iTunesOpenJDK-3; jre=17.0.7+7-iTunesOpenJDK-3; arch=arm64; rosetta=true [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter PackageName = Bundle.itmsp [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter PackageSize = 40603953 [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter RequestUUID = 1c12bf85-9ff2-4916-a55c-12dd9e4ab771 [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter StatisticsClientStartDateTimeZoneISO = 2024-10-30T14:48:12+11:00 [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter StreamingInfoList = [file: 97c48494-e436-484d-9a5f-2a84576553338130357476207288847.swinfo.plist.gz, content-length: 194606, content-type: application/binary, MD5: b4df61ca1fb5d74e74b13117619a5cd2] [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter Transport = HTTP [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter TransporterArguments = -m upload -v eXtreme -f /Users/mick/Projects/Catholic Cemeteries/CCC App/Bundle.itmsp -jwt **hidden value** [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter TxTransportVersions = {SigniantTCP=1.3.0, Aspera=1.2.1, Signiant=1.3.0, HTTP=2.1.2.SNAPSHOT} [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter Version = 3.3.0 [2024-10-30 14:48:12 AEDT] <main> DBG-X: parameter iTMSTransporterMode = upload [2024-10-30 14:48:12 AEDT] <main> INFO: id = 20241030144812-155 [2024-10-30 14:48:12 AEDT] <main> DEBUG: SMART-CLIENT: getCurrent(); using pinned data center = contentdelivery01.itunes.apple.com [2024-10-30 14:48:12 AEDT] <main> INFO: iTMSTransporter Correlation Key: 816c0e77-2860-4ba5-9e0d-61d633c61b7f-0001 [2024-10-30 14:48:12 AEDT] <main> DEBUG: SMART-CLIENT: Host HTTP header: contentdelivery01.itunes.apple.com [2024-10-30 14:48:15 AEDT] <main> DBG-X: Apple's web service operation return value: [2024-10-30 14:48:15 AEDT] <main> DBG-X: parameter Errors = [An error occurred while trying to call the requested method validateAssets. (1272)] [2024-10-30 14:48:15 AEDT] <main> DBG-X: parameter RestartClient = false [2024-10-30 14:48:15 AEDT] <main> DBG-X: parameter ErrorCode = 1272 [2024-10-30 14:48:15 AEDT] <main> DBG-X: parameter ErrorMessage = An error occurred while trying to call the requested method validateAssets. (1272) [2024-10-30 14:48:15 AEDT] <main> DBG-X: parameter Success = false [2024-10-30 14:48:15 AEDT] <main> ERROR: An error occurred while trying to call the requested method validateAssets. (1272) [2024-10-30 14:48:15 AEDT] <main> DBG-X: The error code is: 1272 [2024-10-30 14:48:15 AEDT] <main> INFO: Done performing authentication. This problem is affecting all our apps. We've tried apps built using Xcode 15 and 16. All issues are happening on Mac machines.

If I have a monthly subscription offering for an app and also a yearly subscription offering for the same app. And if I set up a win-back offer through App Store Connect on the yearly subscription offering. Will this win-back offer be shown to lapsed subscribers of both the monthly and yearly offerings? Or would it be necessary to create a different win-back offer for each offering if we want lapsed subscribers to see a win-back offer regardless of which subscription they had previously purchased? Thanks so much in advance!

as title mentions, i've had a subscription approved for being used with my app, however when i want to add this subscription to the new version im uploading, the entire 'in-app purchases and subscriptions' group section is missing so i can't add anything. I have previously had this section showing prior to the subscription approved, but since the subscription was approved, it's no longer possible to even add it

Hello All, New member here so hopefully my post adheres to Dev Forum standards. My Platform team and I are attempting to gather a bunch of our customer/service data via an automated process where we code a script to obtain data from the App Store Connect dashboard of our app. We need to web scrape most likely with the App-Store-Scraper library. This reason for this is the following challenge we have run into previously while utilizing the App Store Connect API: When we have attempted to fetch data we have seen that the attributes we are looking for cannot be obtained with the query parameters available. Certain reports can only be obtained for DAILY query param values; certain information, such as "File Size" from the "State" report, and "revenue net" of Apple's commissions on sales from the "Proceeds" report within the App Store Connect dashboard, are not able to be obtained via the API, to my knowledge. Of course it can be obtained manually by downloading it through the dashboard, but we want to automate this process. My question is with regards to web scraping: Will we be able to obtain all the information we need by web scraping the "Event, State, Proceeds" reports that one can find by navigating from the left-hand-side tabs within the App Store Connect dashboard? This information contains PII, but since we have rights to our customer data we should be able to maintain confidentiality by following industry standards. Please let me know if anyone has any experience with this kind of task before and I look forward to hearing from you.

I have been working on a mobile app that I would like to upload on Apple console - pre order. The criteria for this is pretty much unclear. My team wants to use this pre order link for marketing, now I would like to know if I can publish a unfinished app on pre order to use it as marketing and then upload the completed app once we want to go live. Please explain what should be the criteria, also can the app be uploaded it we only have the completed front-end

I updated the primary email address of my Apple Account, now all emails send to my new address except emails about App Store Connect (e.g. App Review status update). How to make App Store Connect send emails to my new address?

The apple connect account says expired card. But, when click on update card. The card in the account is up to date and not expired. can't removed and re-add the card do not have the option to use a different card