Feedback Assistant

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Use Feedback Assistant to report issues and give suggestions about using Apple software and developing for Apple platforms.

Posts under Feedback Assistant tag

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Can’t log into Public Beta site or Feedback Assistant with one Apple ID, but can with another.
My main Apple ID I've used for 10+ years can no longer log into beta.apple.com or the Feedback Assistant app. When I try to log in with this Apple ID at beta.apple.com, it takes me right back to the same beta.apple.com page, with the same Sign Up and Log In prompts. When I log in using an Apple ID I created with a different email address, I am able to sign in successfully and see the prompts to Enroll in a beta. I've tried this on iOS, Mac, and Windows, in multiple browsers, and on multiple internet connections. Similarly, when I try to log into the Feedback Assistant app with my main Apple ID, I get an error message: "Unable to Sign In to Feedback Assistant. Thank you for your patience. Please try again later." If I then try signing in with a different Apple ID, I can sign in successfully. I contacted Apple Support on Twitter, who attempted to troubleshoot, then redirected me to Developer support because it seemed that my issue was related specifically to their products. But now Developer support says they cannot help me with this and directed me to the Apple Developer Communities forum. Is there someone else I should be getting in touch with who can actually help me with this issue with my account?
13
5
7.8k
May ’23
Allow a voting system and dedicated space for reporting software bugs in Developer Forums
Apple’s methods for allowing the reporting and back and forth resolution methods or lack thereof for iOS/macOS etc seem to be a disconnected and numb experience not just for me but I see in countless other forums where feedback via the Feedback app is left open for months and even years with no acknowledgment, serious bugs that are filed correctly and thoroughly also aren’t acknowledged in-app, the only way we seem to find out about these bugs trending appears to be from news outlets reporting bugs or Apple has responded off the back of a customer complaint email. Most feedback is left unattended or unanswered, lots of options and steps to submit feedback, so the public beta community often feel overwhelmed and give up. I have watched closely throughout iOS’s development the past 12 months and I couldn’t help but notice that the developer forum lacks options for a dedicated beta/developer beta section to report issues, vote on existing issues, or Apple acknowledging bugs via a post flag, leaving the community feeling like is Apple even listening or seen what we report? The Apple Product Security team respond in a timely matter when they receive emails to their inbox, can we have or at least trial the same lvl of interaction for the developers and beta testers in the world? Would Apple acknowledge a post like this as having existed? Or would Apple Engineers even like to chime in on your experience in wanting to get our help but are limited in some way shape or form? It needs to be more seamless and fluid to get these reports out there and some acknowledgment will go a long way to feel we didn’t waste our time or feel unanswered to avoid sending duplicate feedback reports of the same issues. iOS 16 has been messy, the process can get much simpler. That’s my two cents anyway. Both positive and negative criticism is welcome in the comments and I’ll do my best to answer when I can.
1
0
723
May ’23
App missing in the iPhone 14 - iOS 16.4.1 Notification Settings
Hi there, there's an app that I've been testing for the push notifications from TestFlight. I can't find it in the Notification Settings of my iPhone 14 - iOS 16.14.1 version. I already uninstalled the app and reinstalled. I did reset all settings of my iPhone but the issue still persists. There's also no prompt to allow notification when opening the app. Anyone can help this? Is this the app's problem or issue from the Apple's side? Thank you.
0
0
666
May ’23
Sandbox pricing bug is blocking our new app version release
Our releases are being blocked due to a bug when testing in Sandbox/Testflight. We have confirmed pricing is correctly configured in App Store Connect, and out production/live app is working as expected. In Sandbox/Testflight our prices display in the app as expected, but when purchasing the purchase UI displays Starting Prices instead of Current Prices. This is causing our release to get rejected even though this is a bug on the Apple side. We have submitted to Feedback assistant twice without any reply. Anyone have any experience with this or getting Apple dev support's attention to fix?
1
0
1.1k
Apr ’23
Parenthesis matching in Xcode
Hi guys! I suggest adding the following optional function. When you often look for a closing bracket of the code block, you feel severe eye fatigue. I want the parenthesis coloring optional and customizable. In manual mode, it works when the command key is pressed and the mouse cursor is hovered over the parenthesis. It's inconvenient. In addition, it works differently for the same parentheses (see example 1 and 2). My vision of this important function. Go to Settings -> Text Editing. Check the Parenthesis matching box. This function has additional settings in the form of color selection. There is also a check mark for the additional function - show by default. That is, by holding down the command key and hovering the mouse cursor over the parenthesis.
3
0
1.5k
Apr ’23
Save RealityKit entire scene with nonAr mode
I work on an app wich use RealityKit to create 3d view (nonAr mode) with objects user can move by drag and drop. I'm looking for a method that I can use to save my views on the device. Something like the Scene.write method in SceneKit. I ask the question here : https://developer.apple.com/forums/thread/726285 Apparently there isn't equivalent in SceneKit. So I ask if it's possible to develop an equivalent. Thanks
0
0
751
Mar ’23
Submit bug reports or not?
Over the years I have submitted a variety of bug reports to Apple. Some for annoyance bugs big and small but also a number of (for me) critical issues. Responses to all of these I received were in the range of "no response...", "yep we know", "please verify a fix in Xcode version such and so" etc. and also requests to build example code if the issue persists. I am starting to wonder if it is worth it to spend time to provide a bug report at all. Responses, if I get them, come in many many moons after I reported them - in many cases I am no longer on that version of Xcode, that library or in that part of the code. I have built example/test code in the past but that can take a good amount of time, which I don't really have. Additionally, I have provided test code that than has no further follow up/answer from Apple - I guess I just chucked a bunch of my time on the window on that one. Bug reports and the time spent on them are purely for Apple's benefit and maaaaybe in the very long run for our benefit. With every new Xcode release, things are fixed but many more new problems and changes are introduced. I know I am just a little potato to Apple and don't expect VIP treatment - but I don't want to spend that time nor have any hope on some smallish answer on the issue reported. So what is your opinion, keep providing bug reports or nah save yer time already.
3
0
1.2k
Mar ’23
⚠️ Unable to activate this iphone cannot without an internet connection
Hey apple customer support! I'm facing issue, last day I did factory reset to my iphone X. After that the blu ⚠️ caution appear ( unable to activate) - so install itunes and download the update firmware file, and both trying update and restore. But after this flashing, the red ⚠️ caution appear, I'm unable to active my iphone x please give me solution or try to fix this ASAP Warm regards: Afaq
1
0
821
Mar ’23
Category for command line tools
Which category should I pick to report bugs against command line tools bundled by macOS? In particular, I'm trying to send a feedback against an incorrect hardcoded path in /usr/share/zsh/5.8.1/functions/run-help. It's written as local HELPDIR="${HELPDIR:-/AppleInternal/Library/BuildRoots/9e200cfa-7d96-11ed-886f-a23c4f261b56/Library/Caches/com.apple.xbs/Binaries/zsh/install/TempContent/Root/usr/share/zsh/5.8.1/help}" but needs to be local HELPDIR="${HELPDIR:-/usr/share/zsh/5.8.1/help}"
0
0
1.6k
Feb ’23
Cannot download Feedback Assistant data
I have been trying for several months now to download my Feedback Assistant data on privacy.apple.com. Since the very first time I tried, I keep receiving emails that "because of a technical issue it wasn't possible to download your data and you'll receive a notification as soon as the problem is solved. This procedure can last up to 60 days". And some days later I receive an email "The technical problem is now solved. To get a copy of your data, initiate a new request". I already initiated a new request at least twice, and each time I get the same outcome I just described, i.e. one email tells me the problem is solved, and the next one tells me that there is a problem that will be solved within 60 days. Am I doing something wrong?
0
0
671
Feb ’23
Issue: innerHeight is changed by another site on Safari Mobile
If I redirect to another site where there is a smart app banner and then I go back to my site. The innerHeight changes on my site. version: 16 device: 13 pro max, 12 mini (think other)
Replies
1
Boosts
1
Views
734
Activity
May ’23
Can’t log into Public Beta site or Feedback Assistant with one Apple ID, but can with another.
My main Apple ID I've used for 10+ years can no longer log into beta.apple.com or the Feedback Assistant app. When I try to log in with this Apple ID at beta.apple.com, it takes me right back to the same beta.apple.com page, with the same Sign Up and Log In prompts. When I log in using an Apple ID I created with a different email address, I am able to sign in successfully and see the prompts to Enroll in a beta. I've tried this on iOS, Mac, and Windows, in multiple browsers, and on multiple internet connections. Similarly, when I try to log into the Feedback Assistant app with my main Apple ID, I get an error message: "Unable to Sign In to Feedback Assistant. Thank you for your patience. Please try again later." If I then try signing in with a different Apple ID, I can sign in successfully. I contacted Apple Support on Twitter, who attempted to troubleshoot, then redirected me to Developer support because it seemed that my issue was related specifically to their products. But now Developer support says they cannot help me with this and directed me to the Apple Developer Communities forum. Is there someone else I should be getting in touch with who can actually help me with this issue with my account?
Replies
13
Boosts
5
Views
7.8k
Activity
May ’23
Allow a voting system and dedicated space for reporting software bugs in Developer Forums
Apple’s methods for allowing the reporting and back and forth resolution methods or lack thereof for iOS/macOS etc seem to be a disconnected and numb experience not just for me but I see in countless other forums where feedback via the Feedback app is left open for months and even years with no acknowledgment, serious bugs that are filed correctly and thoroughly also aren’t acknowledged in-app, the only way we seem to find out about these bugs trending appears to be from news outlets reporting bugs or Apple has responded off the back of a customer complaint email. Most feedback is left unattended or unanswered, lots of options and steps to submit feedback, so the public beta community often feel overwhelmed and give up. I have watched closely throughout iOS’s development the past 12 months and I couldn’t help but notice that the developer forum lacks options for a dedicated beta/developer beta section to report issues, vote on existing issues, or Apple acknowledging bugs via a post flag, leaving the community feeling like is Apple even listening or seen what we report? The Apple Product Security team respond in a timely matter when they receive emails to their inbox, can we have or at least trial the same lvl of interaction for the developers and beta testers in the world? Would Apple acknowledge a post like this as having existed? Or would Apple Engineers even like to chime in on your experience in wanting to get our help but are limited in some way shape or form? It needs to be more seamless and fluid to get these reports out there and some acknowledgment will go a long way to feel we didn’t waste our time or feel unanswered to avoid sending duplicate feedback reports of the same issues. iOS 16 has been messy, the process can get much simpler. That’s my two cents anyway. Both positive and negative criticism is welcome in the comments and I’ll do my best to answer when I can.
Replies
1
Boosts
0
Views
723
Activity
May ’23
App missing in the iPhone 14 - iOS 16.4.1 Notification Settings
Hi there, there's an app that I've been testing for the push notifications from TestFlight. I can't find it in the Notification Settings of my iPhone 14 - iOS 16.14.1 version. I already uninstalled the app and reinstalled. I did reset all settings of my iPhone but the issue still persists. There's also no prompt to allow notification when opening the app. Anyone can help this? Is this the app's problem or issue from the Apple's side? Thank you.
Replies
0
Boosts
0
Views
666
Activity
May ’23
Occlusion Material in Reality Composer
Hello, I have a questions! Is there a way to use occlusion materials inside Reality Composer? If not, please make it!
Replies
0
Boosts
1
Views
830
Activity
Apr ’23
Sandbox pricing bug is blocking our new app version release
Our releases are being blocked due to a bug when testing in Sandbox/Testflight. We have confirmed pricing is correctly configured in App Store Connect, and out production/live app is working as expected. In Sandbox/Testflight our prices display in the app as expected, but when purchasing the purchase UI displays Starting Prices instead of Current Prices. This is causing our release to get rejected even though this is a bug on the Apple side. We have submitted to Feedback assistant twice without any reply. Anyone have any experience with this or getting Apple dev support's attention to fix?
Replies
1
Boosts
0
Views
1.1k
Activity
Apr ’23
Parenthesis matching in Xcode
Hi guys! I suggest adding the following optional function. When you often look for a closing bracket of the code block, you feel severe eye fatigue. I want the parenthesis coloring optional and customizable. In manual mode, it works when the command key is pressed and the mouse cursor is hovered over the parenthesis. It's inconvenient. In addition, it works differently for the same parentheses (see example 1 and 2). My vision of this important function. Go to Settings -> Text Editing. Check the Parenthesis matching box. This function has additional settings in the form of color selection. There is also a check mark for the additional function - show by default. That is, by holding down the command key and hovering the mouse cursor over the parenthesis.
Replies
3
Boosts
0
Views
1.5k
Activity
Apr ’23
iOS 16.x javascript window.localStorage.getItem will trigger WKWebView blank
iPhone iOS 16.x, the WKWebView app loads a URL with HTML that has JavaScript code "window.localStorage.getItem" that will sometimes be blank.
Replies
2
Boosts
1
Views
1.1k
Activity
Apr ’23
ios 16.4 [Hey! Siri] not working
Hi Everyone, I've recently upgrade my ios version to 16.4. It looks fine until I say "Hey Siri". It's not working anymore and the shortcut which was previously added. Even I've reset the setting. Still can trigger by power button. Does anyone get the same issue with IOS 16.4?
Replies
6
Boosts
2
Views
2.0k
Activity
Apr ’23
Special Event at Apple Park
Hi there! Does anyone know if the flight for the Special Event at Apple Park can be paid by Apple? Anyone who knows how it works, please help me.
Replies
2
Boosts
0
Views
2k
Activity
Apr ’23
Metal 3 and Unreal 5: Nanite
Metal 3 fills in the gaps of incompatibility with Unreal 5's Nanite system. Apple and Epic should work together to bring this feature to Unreal for Mac.
Replies
1
Boosts
7
Views
2.2k
Activity
Mar ’23
"There are still screenshot uploads in progress." when submitting a  build
I have upload and re-uploaded the screenshots many time but still getting the same error. Also I have compressed the screenshots then also same error is show "Unable to Add for ReviewThe items below are required to start the review process:There are still screenshot uploads in progress."
Replies
2
Boosts
0
Views
1.5k
Activity
Mar ’23
Save RealityKit entire scene with nonAr mode
I work on an app wich use RealityKit to create 3d view (nonAr mode) with objects user can move by drag and drop. I'm looking for a method that I can use to save my views on the device. Something like the Scene.write method in SceneKit. I ask the question here : https://developer.apple.com/forums/thread/726285 Apparently there isn't equivalent in SceneKit. So I ask if it's possible to develop an equivalent. Thanks
Replies
0
Boosts
0
Views
751
Activity
Mar ’23
Submit bug reports or not?
Over the years I have submitted a variety of bug reports to Apple. Some for annoyance bugs big and small but also a number of (for me) critical issues. Responses to all of these I received were in the range of "no response...", "yep we know", "please verify a fix in Xcode version such and so" etc. and also requests to build example code if the issue persists. I am starting to wonder if it is worth it to spend time to provide a bug report at all. Responses, if I get them, come in many many moons after I reported them - in many cases I am no longer on that version of Xcode, that library or in that part of the code. I have built example/test code in the past but that can take a good amount of time, which I don't really have. Additionally, I have provided test code that than has no further follow up/answer from Apple - I guess I just chucked a bunch of my time on the window on that one. Bug reports and the time spent on them are purely for Apple's benefit and maaaaybe in the very long run for our benefit. With every new Xcode release, things are fixed but many more new problems and changes are introduced. I know I am just a little potato to Apple and don't expect VIP treatment - but I don't want to spend that time nor have any hope on some smallish answer on the issue reported. So what is your opinion, keep providing bug reports or nah save yer time already.
Replies
3
Boosts
0
Views
1.2k
Activity
Mar ’23
⚠️ Unable to activate this iphone cannot without an internet connection
Hey apple customer support! I'm facing issue, last day I did factory reset to my iphone X. After that the blu ⚠️ caution appear ( unable to activate) - so install itunes and download the update firmware file, and both trying update and restore. But after this flashing, the red ⚠️ caution appear, I'm unable to active my iphone x please give me solution or try to fix this ASAP Warm regards: Afaq
Replies
1
Boosts
0
Views
821
Activity
Mar ’23
Feedback Assistant links don't work
Hi there, it looks like if you post a feedback id like FB1234567, a link will be crated automatically: (https://feedbackassistant.apple.com/feedback/1234567) That's great, however it doesn't seem to work for ids with higher numbers as you can see with this example: FB12345678 New bug reports will get ids over 12,000,000 (8 digits) Cheers
Replies
5
Boosts
1
Views
1.5k
Activity
Feb ’23
Apple Mail Crashes with Ventura 13.3 Beta
After installing Ventura 13.3 Beta, Apple Mail tried to open and immediately closed. Finally found the issue was with MailSuite by SmallCubed Software. I uninstalled that and Apple Mail ran without a hitch.
Replies
0
Boosts
0
Views
1.1k
Activity
Feb ’23
Category for command line tools
Which category should I pick to report bugs against command line tools bundled by macOS? In particular, I'm trying to send a feedback against an incorrect hardcoded path in /usr/share/zsh/5.8.1/functions/run-help. It's written as local HELPDIR="${HELPDIR:-/AppleInternal/Library/BuildRoots/9e200cfa-7d96-11ed-886f-a23c4f261b56/Library/Caches/com.apple.xbs/Binaries/zsh/install/TempContent/Root/usr/share/zsh/5.8.1/help}" but needs to be local HELPDIR="${HELPDIR:-/usr/share/zsh/5.8.1/help}"
Replies
0
Boosts
0
Views
1.6k
Activity
Feb ’23
Xcode Tutorial Hello World Won't Highlight
Hi I am following the Xcode tutorial but I can't get the hello world to highlight.. It should be highlighted like the tutorial
Replies
3
Boosts
0
Views
1.3k
Activity
Feb ’23
Cannot download Feedback Assistant data
I have been trying for several months now to download my Feedback Assistant data on privacy.apple.com. Since the very first time I tried, I keep receiving emails that "because of a technical issue it wasn't possible to download your data and you'll receive a notification as soon as the problem is solved. This procedure can last up to 60 days". And some days later I receive an email "The technical problem is now solved. To get a copy of your data, initiate a new request". I already initiated a new request at least twice, and each time I get the same outcome I just described, i.e. one email tells me the problem is solved, and the next one tells me that there is a problem that will be solved within 60 days. Am I doing something wrong?
Replies
0
Boosts
0
Views
671
Activity
Feb ’23