I am trying to upload a video trailer for my new game and when I hitted "save" I got a message on the video saying "Processing app preview - The app preview can take up to 24 hours to process." https://dl.dropboxusercontent.com/u/4047131/10/2016-10-13_181501.pngHowever it has taken well over 48 hours and this is still showing. How long does it take or is there something more I have to do to finish the video processing?

Dear fellow developers,We have finished the implementation of the new subscription model in one of our apps and submitted the app and the new IAP items for app review. A few days later the app build got approved but the IAP items got rejected with the note below:We have begun the review of your In-App Purchase(s) but aren't able to continue because your submitted In-App Purchase(s) indicate a change of business model for your app. Therefore, we need to verify the implementation of your submitted In-App Purchase(s) in the app to ensure your app, and its In-App Purchase(s), are in compliance with the App Store Review Guidelines.Please upload a new binary for review and resubmit your In-App Purchase(s) with the binary so that we can continue the review.At that time that made sense and we have tried submitting a new build and link the new IAP items with it. To our surprise, we realized that the IAP items can only be linked with a new build when they are in "Ready To Submit" status. As our IAP items now had "Developer Action Needed" status, iTunes Connect does not allow us to link the IAP items anymore, and yet the app review team asks us to do so.We are exchanging emails with the support team for three weeks but they are unable to help at all. Is there anything that can be done aside from creating new IAP items with new product ids and messing up our cross platform IAP scheme? Any help would be much appreciated.Thanks in advance.Best,Burc

I have an app waiting for the beta review form apple which takes more than 3 days.Usually it takes short time like 12 - 24 hours.But it takes too long this time.Is that normal or something changes in Beta app review process?

Today someone added me to their team as role = Admin. I accepted and now I can see their team on iTunes Connect, i.e. it's listed in the top right popup menu. However if I go to developer.apple.com (where you manage certs and profiles etc) signed in as the same account, that team is not listed in the top right account popup menu. I've tried signing out and back in and checked to make sure that the account is all paid up.Why wouldn't a team that I'm an admin member of show up on developer.apple.com?

Is there a way to get a report on referral source for users downloading an app? This would be used to measure effectiveness of various campaigns linking to the app download. Thanks.

Hello,This is crazy. I just wanted to update my app, but I need to accept the apple developer program licence agreement:The updated Apple Developer Program License Agreement needs to be reviewed.In order to update your existing apps and submit new apps to the App Store, the user with the Legal role (Team Agent) must review and accept the updated agreement in their account on the developer website.Yes, I searched the forum. No, I do not have to accept anything in itunes connect (banking, contratcs..) - there is a master agreement still active. Nothing to add there. I have a red banner in my account and I can review the agreement. But there is nothing in the agreement or below to say: "Yes, I accept it"What is the problem?Many thanks to the community.

We are looking for a way to keep tabs on our ratings that don't have a review. The iTunes Connect interface only shows the ratings that also have a review text. I need to report these numbers on a roling 30 day basis. A montly rating average (so ratings and ratings with reviews) would also help.

We have an app that was provided to us by a third-party developer. I do not have access to the source code or the xcodeproj file for this app. I have re-signed the app, using the iResign utility, with a distribution certificate and an App Store provisioning profile that I created in our developer account. I extracted the entitlements.plist file from the app using codesign, and updated it, replacing the third-party developer's Team ID and bundle ID, and assigned it an bundle ID that is from an App ID that I also created in the developer portal. Our team ID is "12A345BCDE", and the bundle ID value is "com.myiosapp". The iResign process is successful. I have the "Change ID" box checked on iResign, with the new bundle ID value provided in the field.When I submit the app using Application Loader, I get multiple instances of this error:ERROR ITMS-90046: "Invalid Code Signing Entitlements. Your application bundle's signature contains code signing entitlements that arenot supported on iOS. Specifically, value '12A345BCDE.com.myiosapp' for key 'application-identifier' in'Payload/myiosapp.app/Frameworks/KeychainItemWrapper.framework/KeychainItemWrapper'is not supported. This value should be a string starting with your TEAMID, followed by a dot '.', followed by the bundle identifier."The application-identifier value actually is our TeamID, followed by a dot, followed by the bundle identifier. I can't figure out why it's unhappy with that value, or how to fix it. Any help would be much appreciated.

I need to transfer an app to my another iTunes Developer Account. I followed all the steps as mentioned in https://developer.apple.com/library/content/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Chapters/TransferringAndDeletingApps.htmlAccording to above link, all eligibility criteria should be fulfilled before initiating a app transfer, but the point - "You must turn off TestFlight Beta Testing for the app that you want to transfer" is not met. So to fulfill it, I expired all the builds that are under beta testing, but still got no success.Can anybody help me to get my "Tesflight Beta Testing OFF" ? So that the criteria can be met and i can transfer the app.

I got this message from Apple without a reason. What does it means?We have determined that your Apple Developer Program membership, or another membership associated with your developer account, has been used for dishonest or fraudulent activity. This is prohibited by Section 3.2(f) of the Apple Developer Program License Agreement:"You will not, directly or indirectly, commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, B2B Program, or the Program.”As a result of this activity, you are no longer able to submit updates.Continuing to engage in dishonest or fraudulent acts may result in the removal of your apps from the App Store and termination of your Apple Developer Program membership and all associated memberships.This letter is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reservedBest regards,App Store Review

Hi,I would like to modify App name in the store.If I change it in the app's back office, do I have to change something in the application code or something else ?Thanks for your feedbacksBest regards,

Hello, I would like to make an appeal on behalf of small businesses around the world.My name is André, I'm a developer and an entrepreneur.When Apple was created its biggest mission was to bring technology to everyone. I'm in love with this ideology. Technology for all in an easy and usual way.Many development companies work hard to generate jobs, move their country's economy, realize dreams, and bring quality technology to users.Currently I received a call from Simone, from Apple's review team (case: 1769784) - she was very caring, polite and professional.Simone told me that my applications are outside of Apple's guidelines, my case is item 4.3 Design Spam. She suggested that I create a container application to solve the problem.As I accepted being an Apple developer I should suit the guidelines. However, it is a guideline that goes against information democracy. Brands do not want to share spaces with competitors. Example is Apple itself. Apple has concept stores around the world that only sell Apple products. Because Apple does not want to mingle with competitors. Our customers do not either. They want to have the same feature, the same template, but they want the app with the logo and the colors of it. Same as Apple. We could have a single mobile device and the user chooses which operating system to use. It would be much easier for all users. But you would never accept that. They would not accept because no one accepts. Because each company owns its brand to be able to work. This is called democracy.I have read in forums (https://forums.developer.apple.com/message/240376#240376) and websites (https://www.reddit.com/r/iosdev/comments/6g9jf2/changes_to_app_store_review_guidelines_leave_me/) that developers and companies Are upset with Apple and because of item 4.3, and I'm sorry, this item is nonsense. What is the problem of a development company creating an application with great features and selling to companies that have similar services and can not afford an exclusive application. The cost of development gets lower and everyone can have an application. The company is happy that it can release its application to its customers, the developer is happy because it is democratizing the technology and generating jobs and Apple wins even more users. Please do not be the new dictators.Our company develops applications for supermarkets and everyone loves them. You receive every day the offers from the market that you are a customer. Have health tips. Shopping list. You can share offers with friends. Get reminders about hot pie that just came out. Is not cool? The user relates to the brand you already know for years. Unlike a container application that the user does not yet know and needs to configure to choose which market he wants to receive information about. With the exclusive application and already installed and already has advantages. It is very cool.Let users choose what is good or not good for them. The fact that the User has the right to delete an application from his device, ie "information democracy". Let the users exercise this democracy.Let companies grow, an idea, create an exclusive plan for development companies that want to make similar applications available to the same industry and cover it. We only pay 99 dollars a year. For example: my company would pay $ 499 to have this account - "Apple Developer Business"."You may face a mistake as a ******** to be forgotten, or as a result that points a new direction."Steve JobsThank you.André

apple Rejected my app , And send me this letter :Guideline 4.3 - Design - SpamWe noticed that your app provides the same feature set as many of the other apps you've submitted to the App Store; it simply varies in content or language, which is considered a form of spam.The following apps were found to provide different content but are identical in functionality:drift starsNext StepsWhen creating multiple apps where content is the only varying element, you should offer a single app to deliver differing content to customers. Alternatively, you may consider creating a web app, which looks and behaves similar to a native app when the customer adds it to their Home screen. Refer to the Configuring Web Applications section of the Safari Web Content Guide for more information.please help me

Hi all... I have an update to an app that has been stuck "In Review" for nearly 7 days now. No feedback, nothing. Just waiting. I had just updated this app in early August and it got through the review process in less than 24 hours.The app only has minor bug fixes in it.Anyone else seeing long review times right now? Or am I alone in this?

Apple says that to review the app they need sign in info and they only give you the option to input a username and password.However, in my app you can only sign up with a phone number. What info should I give them?

I made an update to an app but it's using screenshots from the previous update.I thought it might have been a caching issue on my device but I checked my app listing on other devices that hadn't visited it before and they still show the old screenshots.What's strange is that if I share the app in Messages it will show the new screenshot in the share preview but not in the App Store.Is anyone else seeing this?

Hello guys!I was developing an app in my account and then I deleted the app from Itunes connect. Now I'm trying to delete the app id from indentifiers scetion but I can't. I got this error:The App ID 'xxxxxxxxxx' appears to be in use by the App Store, so it can not be removed at this time.But I deleted the app 5 minutes after I submitted to the store.I need to use this ID in another account, what can I do?Thank you!

Hi, i've been trying for 4 days to upload a new app to Appstore, i passed the validation and upload process of Xcode but my compilation build never appeared on itunes connect and i didn't get any mail or something telling me if is there any issue.What can i do?thanks

We know that we cannot change the bundle id of an app that is already published in the app store. But is it possible to somehow retain the App Name and publish it with a new bundle id?Fore example, let's say if our app name is Blah. Then is it possible to change the app name of the existing app, in this case Blah, to some other name, say Blah Old and then create a new App and reuse app name Blah with a new bundle id that we are trying to use? So essentially, for limited time, we will have two apps, Blah Old with old bundle id and Blah with new bundle id. But eventiaully, we are hoping we can get rid of Blah Old app and continue with Blah app with the new bundle id, acheiving our desired result. Kindly let us know your thoughts.

Hello,I tried several times to submit my reference app but it has been refused for design preamble, i got this message : "We noticed an issue in your app that contributes to a lower quality user experience than Apple users expect:- Your app did not include iOS features. App Store apps should use native iOS buttons and include iOS features other than just web views, push notifications, or sharing."Here is the screenshot link:https://drive.google.com/open?id=1xs6tQjcqP4e3uKnpg68FZQHGSiHAHMUFPlease advise.Thank you in advance.