Navigate the App Store landscape. Share strategies for app submission, distribution, marketing, and user acquisition. Discuss best practices for getting your app discovered and downloaded.

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Cannot Renew Apple Developer Membership
Hi Everyone,I've been trying desperately to renew my Apple Developer membership for weeks without success.Upon logging in, I receive the prompt below:Your Apple Developer Program membership has expired.Renew your membership to keep your access to program benefits and services. Once renewed, be sure to agree to your Paid Applications Agreement in the Agreements, Tax and Banking section of App Store Connect.After providing my information (identical to my enrollment information) and credit card details, I receive a notification and email stating my order has been received and will be processed within 48 hours. My credit card is not charged at any point (should it be charged immediately) and the prompt above still appears on my dashboard. I receive no communication after 48 hours and the prompt remains on the dashboard.I have tried:Contacting my bank - no issues their side.Multiple credit cards - same issue.Contacting Apple Dev Support (3 weeks ago) - they haven't been able to provide a solution after multiple back-and-forths.I'm at a complete loss, and we desperately need to get back up and running so we can submit an app. Any suggestions would be greatly appreciated, and I'd be happy to provide more information.Thanks,Shaun
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42k
Dec ’19
ITMS-90338: Non-public API usage automatic refuse
Hello,We contacted Apple Developer Support due to an automatic message we receive when trying to publish a new version of our appDear Developer, We identified one or more issues with a recent delivery for your app. Please correct the following issues, then upload again. ITMS-90338: Non-public API usage - The app references non-public selectors in Idealys: applicationWillTerminate, ddSetLogLevel:, localTarget, newSocketQueueForConnectionFromAddress:onSocket:, setOrientation:animated:, socket:didConnectToHost:port:, socket:didReadPartialDataOfLength:tag:, socket:didReceiveTrust:completionHandler:, socket:didWritePartialDataOfLength:tag:, socket:shouldTimeoutReadWithTag:elapsed:bytesDone:, socket:shouldTimeoutWriteWithTag:elapsed:bytesDone:, socketDidCloseReadStream:, socketDidSecure:, terminateWithSuccess, webSocket:didReceiveMessage:, webSocketDidOpen: If method names in your source code match the private Apple APIs listed above, altering your method names will help prevent this app from being flagged in future submissions. In addition, note that one or more of the above APIs may be located in a static library that was included with your app. If so, they must be removed. For further information, visit the Technical Support Information at http://developer.apple.com/support/technical/ Best regards, The App Store TeamThe problem is we do not understand what the issue is even when reading your automatic message.How can we debug this ?How can we identify the source of the problem ?Do you have any idea of what the problem is ?What we tried :We tried to re-publish the application we currently have on your store (production) with different build number => App rejected with the same automatic message ;We tried to disable one by one every cordova plugin (see the list below) => App rejected with the same automatic message ;We tried to look for every reference listed in the automatic message using XCode and grep => We found none of those ;We tried to upgrade cordova-ios => App rejected with the same automatic message ;XCode version : 11.0MacOS version : 10.14.6Cordova-ios version : 4.5.5Ionic version : 1Best regards,
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68k
Jan ’20
App Review access Google Account (suspicious activity)
I have an App for years in App store now (iOS). This App required a Google Account authentication – so I have created an test Google Account for Apple Review Team. But now the Google Account displays "suspicious activity" – and I need to validate the login by mail (or phone number) – seems that cannot turned off in Google settings (tried everything) but the review team still cannot login.Two-Factor-Authentication is turned off.Access for third-party apps is on.How do you guys handle Google accounts logins with the review team?My updates for the app is now since a few month in pipeline because they cannot login.Would be nice to get any help.Thanks!
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4.3k
Jan ’20
Testflight E-Mail Invitation App Description not up-to-date
Hi,i am trying to provide my newest build to my testers.I have to provide some information in the invitation mail, since many of them are new to the process.But after inviting my self as a test, Testflight keeps sending the outdated app description in the invitation mail.For the specific build, i changed the "What to Test" content and i also changed the "Beta App Description" in the "Test Information" Tab.But Testflight still sends the old text, which is nowhere to be found anymore.Am i doing something wrong? How can i fix this?
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1.4k
Jan ’20
ITMS-90426: Invalid Swift Support
Hi,Having issues uploading our build to App Store Connect for use in TestFlight. We get a success when building through Xcode, but we get an email after it uploads via archive manager stating "ITMS-90426: Invalid Swift Support - The SwiftSupport folder is missing. Rebuild your app using the current public (GM) version of Xcode and resubmit it.". We have confirmed that we don't have any Swift dependencies and that we are running the latest Xcode (v11.3.1). We've also tried to build/deploy this on multiple computers with the same error. Our app was built using Unity, then brought into Xcode to build/deploy from there. We have never had any Swift dependencies in our project. We are able to deploy directly to our devices, but it seems that the only time we run into issues is trying to. Any help is appreciated.
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11k
Feb ’20
Changing an App's Primary Language is broken in New App Store Connect
The new (2020) App Store Connect seems to have a bug which prevents changing the primary language of an app. I am familiar with the process, as I have changed the primary language of apps just prior to the 2020 App Store Connect update. To change the primary language, you must first manually add screenshots for the language that you want to be primary, and they must be approved for the App Store, you can normally then change the primary language for the app in the next update afterwards. While I now have the drop-down menu for the primary language, (in the past this indicates that the screenshot requirements are met) selecting the new language now produces an error: You must first provide all the required screenshots for each version in this language I am 100% certain that all screenshots are provided for the language on all platforms. I have been through this process for other apps shortly before the update. In my case, all required screenshots for iPhone, iPad and Apple Watch. None of the screenshots are being derived from another localization’s screenshots. However, I notice that the media manager in the new 2020 App Store Connect, doesn't allow you to un-check or disable deriving screenshots for platforms that you're not submitting screenshots for. In my case, my app is not an iMessage app, but the media manager is deriving iMessage screenshots (none) from the old primary language. I guess this is causing the bug, because my (0) iMessage screenshots are still being derived from the old primary language. I have just submitted a new update with dummy iMessage screenshots for each localization, however I suspect it will be rejected because it's not an iMessage app. Has anybody else managed to get around this issue, or is someone from support able to help? I contacted Apple Developer Support with a detailed explanation, but they simply replied with the normal instructions for changing the language, which does not address the actual issue I described.
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5.2k
Jun ’20
It says: "There are still screenshot uploads in progress." when submit a new build
I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?
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71k
Jun ’20
I want to show all of my app downloads on my web dashboard
Hi Is there any way any API which gives me the ability to download all of my apps downloads/installs on my web dashboard. I have gone through this link - https://help.apple.com/app-store-connect/#/itc14b94d665,read every word but the only thing I found is it has to be manually through app store. I have asked the apple developer support program and they told me to follow forum or search in this documentation - https://developer.apple.com/documentation//. The only API related to statistics is App Store Connect API which I believe made for sales and trend. Please point me in the right direction.
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Jun ’20
Unable to select build in App Store Connect
Is anyone else having issues with App Store Connect since Apple updated it last week? I am unable to select a build after uploading. The build shows up in the Activity tab and is processed. I also get an email telling me the build was processed successfully. I have tried uploading using altool, transporter and fastlane. This was working 2 weeks ago before they updated the website last week. I have lodged calls with Apple support but it's not getting anywhere.
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6.3k
Jun ’20
Remove macOS app from the App Store
Hello, With the new App Store Connect, iOS apps become available on the new Macs with Apple Silicon natively. A couple of my apps got quite some complications with Catalyst and do not need it anymore. I would like to know how to completely remove a platform from App Store Connect, without impacting the iOS version, so that I can let my iOS app be available on the Mac App Store instead of the Catalyst app. Thank you
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12k
Jun ’20
Declaration of encryption for French App Store
Hi, I would like to send an application on the French App Store which contains encryption algorithm. I have made the declaration to the ANSSI (Agence nationale de la sécurité des systèmes d'information) (National Cybersecurity Agency of France) and they said that a declaration was not needed to deploy my application on the App Store for my encryptions algorithm utilisation. How can i do to send it without this declaration ? Can I just send the reply email instead of the declaration document ? Thanks by advance for your responses.
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3.9k
Jul ’20