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“Account Locked”

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Why are Family Controls API requests taking this long?
Hello, I’m honestly trying to understand what’s going on with the Family Controls API review process. I submitted my entitlement request on March 5, and as of today (March 19), there has been zero response. I also opened a support ticket on March 16, and that hasn’t received any response either. What’s confusing is that updates to another app on the same developer account were approved within days so clearly the account is in good standing and active. At this point, it feels like there’s no visibility into what’s happening: Is the request under review? Is it waiting for additional information? Or is it just sitting in a queue indefinitely? I understand that Family Controls is a sensitive API, but a two-week silence with no status or communication makes it very difficult to plan or ship features. For those who’ve gone through this: How long did your approval actually take? Did you receive any communication during the process? Is there any reliable way to get visibility or speed this up? Right
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1w
Reply to Multiple Apple Pay relationships with differing apple-developer-merchantid-domain-association files
Well I figured it out - for anyone still encountering this issue: My company has one domain to service multiple locations/storefronts. Each location has it's own separate Payment Processing account, requiring a unique Apple Pay Payment Processing Certificate/MerchantID. The docs and responses here made me think subdomains would be required, which is a headache in itself - especially since the Apple Pay Session must be started from that subdomain (not the parent domain). SOLUTION: If you register multiple MerchantIds within a single Apple Developer Identifier - all Domain Association Files tied to a certain domain are the same. So if you verify for one MerchantID, then add that same domain to another - it will count it as already verified. No need for subdomains. No need for swapping out Domain Association files. Really wish that Apple had made that clear.
1w
We are stuck at "Waiting for Review."
Our app has been stuck in Waiting for Review for over a week now. We have submitted expedited review requests, but none of them have received a response. We also reached out through the Contact Us support page, but have not heard back either. What's strange is that during this same period, we submitted an update for another app under the same developer account, and it was approved in less than 12 hours. We believe there may be an issue on the App Store side. We are posting here in hopes of getting assistance from the engineering and review teams. Our app has been on the App Store for 7 years and has 10 million users. We need to deliver a critical bug fix and address certain review compliance requirements, but for reasons unknown to us, the submission has been stuck — something that has never happened to us before.
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57
1w
Apps stuck in "Waiting for Review" for over a month – no response from support
Hello, I’m experiencing an unusual issue with App Store review and would appreciate any guidance. I currently have two apps in the review queue: • Tendre – submitted on February 4 • After Midnight – submitted on February 19 The first app has now been stuck in Waiting for Review for over a month, and the second one has also not progressed at all since submission. During this time: • I contacted Apple Developer Support multiple times • I submitted support requests (including escalation) • I requested an expedited review However, I have not received any meaningful response or update. What makes this concerning is that typical review times are usually much shorter (often within a few days), and there are no visible issues or rejections. This situation is currently blocking our release, and we are unable to move forward. As these are our first app releases, this delay is critical and is significantly affecting our planned launch. Could this be related to: • an account-level issue • a review queue problem
1
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47
1w
developer account payment verification
iam new in Apple Develper account. i create a account fill the form, and add the payment, after payment form completion, i recieved the email that your account is verified with in 48 hours, afetr 48 hours when i login again into my developer account, again the payment form is opening and showing my account is not completed, now the problem is that i think, developer account is my personal but the payment account i added its clients account so it is possible that apple will approve my account?
1
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61
1w
App Transfer Completed but Extension App IDs Missing and Cannot Be Recreated
Hello, We recently transferred our iOS app to a new Apple Developer account, and we are experiencing an issue that is currently blocking our release. The transfer of the main app appears to have completed successfully: The app is visible in App Store Connect under the recipient account The main bundle ID is available However, the App IDs for our extensions are missing from the recipient account in Certificates, Identifiers & Profiles. Affected bundle identifiers: com.finanfut.finanfut.NotificationService com.finanfut.finanfut.NotificationContentExtension The issue is: These App IDs do NOT appear in the recipient account We are NOT able to create them manually Apple returns: “The app identifier is not available” As a result: Xcode cannot generate provisioning profiles We get errors like: No profiles for 'com.finanfut.finanfut.NotificationContentExtension' were found We are blocked from archiving and distributing the app It seems that the App IDs are still reserved in App
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46
1w
UK TAX INFO - alternative terms addendum - showing under tax forms with no visible agreement
Hello everyone, I’m facing a confusing issue in App Store Connect and hoping someone here has encountered this before. Context: • Company developer account (UK-based) • App is free to download • Only optional In-App Purchases (Apple IAP) • No external payments • Using standard App Store distribution • Paid Apps agreement is active • US tax forms (W-8BEN-E) are active Issue: Under Agreements → Tax Forms, I see: United Kingdom Tax Info – Alternative Terms Addendum – Missing Tax Info However: • There is no Alternative Terms Addendum visible under Agreements • I have not intentionally opted into EU DMA Alternative Terms • I do not have a UK VAT number (Apple should be Merchant of Record under standard IAP) Finance Support says they do not support Alternative Terms. Agreements support has not responded yet. Questions: 1. Can the Alternative Terms flag exist only under Tax Forms without a visible agreement? 2. How can a developer revert back to standard App Store terms if this happens? 3. Has anyone had Ap
1
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64
1w
Reply to UK TAX INFO - alternative terms addendum - showing under tax forms with no visible agreement
Have the exact same issue for a few months now with no help from support. I also do not use any alternative app store payments or alternative terms, neither do I have a VAT number. And because of this it's also now unable to submit apps with IAP. I have this on my account for 3 months now: Add Missing Tax Info To ensure your account is taxed accurately or avoid losing access to some App Store Connect features, complete tax form(s) below with missing information. I requested to remove it which they are supposed to remove within one month. I have at this point had to raise the issue with the ccpc (Competition and Consumer Protection Commission) in Ireland as it seems legal route is the only way forward. Have had countless cases open with apple dev support, finance, etc. Yet noone has an answer nor taken any action.
1w
Reply to App disappeared from App Store Connect - support unresponsive - Case 102841743378
Thanks No, I managed to update it 24 hours before it expired and I also paid for it. This is deductedc from my ount too so it should still be present. I have had massive issues with the account over soon 4 months. First support tied to help me to restore it, then I managed to login with another account and then the account was saved as I paid for it otherweise it would have been gone. So it is renewed to 100%. please review
1w
Code Signing "Invalid", No Reason Given
Hello, At work, we want to release a new version of our cross-platform desktop application this week. Unfortunately, I've had issues getting the dmg signed by the Apple notary service, which will delay the release until it's successful. However, I remade and successfully signed the previously released version (also dmg) with the same credentials, so I know it's not a problem with the file format or my account. I have tried the following to no avail: Lots of Googling Running xcrun notarytool submit with the -v option (verbose) to see more error messages Going to the URL given (appstoreconnect.apple.com/notary/v2/submissions/{submission_id}) and examining the file it downloaded (not much info, let alone helpful info) Contacting Apple developer support over the phone (they couldn't help with this particular issue, since it's code-level support) The only big change we made this time was switching to Maven for our build tool and dependency management (we previously used Ant with manual dependency manageme
3
0
258
1w
RealityView content disappears when selecting Lock In Place on visionOS
Hi, I'm experiencing an issue where all RealityView content disappears when the user selects Lock In Place from the window management menu (long press on close button). Follow Me works correctly and this happens in Testflight builds only not reproducible when I run locally I have reproduced this with a minimal project containing nothing but a simple red cube — no custom anchors, no app state, no dependencies. Steps to Reproduce: Open an ImmersiveSpace. A red cube is placed 1m in front of the user via RealityView. Long press the X button on any floating window Select Lock In Place. The cube disappears immediately. Expected: Cube remains visible after window is locked Actual: Cube disappears. Minimal reproducible code: var body: some View { RealityView { content in let cube = ModelEntity( mesh: .generateBox(size: 0.3), materials: [SimpleMaterial(color: .red, isMetallic: false)] ) cube.setPosition(SIMD3(0, 1.5, -1), relativeTo: nil) content.add(cube) } } } Device: Apple Vision Pro visi
3
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487
1w
Reply to RealityView content disappears when selecting Lock In Place on visionOS
Hi Michael, As requested, I updated the sample app to use ToggleImmersiveSpaceButton instead of a manual open/close button. I rebuilt the app, distributed it via TestFlight, and reproduced the issue on Apple Vision Pro. The issue still occurs consistently. Attachments: Screen recording demonstrating the issue - TestFlight distributed Build. Sysdiagnose captured after reproduction of the issue. Updated sample project. Steps to reproduce: Archive and upload a build to TestFlight. Install the application via TestFlight. Tap Show Immersive Space. Lock the window. Tap Hide Immersive Space. Tap Show Immersive Space. The red cube is missing and even immersive space and window disappears for a brief moment and then appears. Device: Apple Vision Pro visionOS 26.0 Xcode: Version 26.3
Topic: Spatial Computing SubTopic: General Tags:
1w
Reply to App Clips not working
Okay. Good news. I got App Store to recognize 4 valid domains - not invalid, not empty but greenlit ✅. It turns out the team id that displays within Xcode doesn't match the team id in the portal for my paid account, and even continues displays the wrong team id for a provisioning profile made from the correct team id, which may be a bug. 🐛
Topic: App & System Services SubTopic: General Tags:
1w
Reply to RealityView content disappears when selecting Lock In Place on visionOS
Hi Michael, Thank you for looking into this. To clarify, this issue is not reproducible when running locally (Debug or Release). It only occurs in TestFlight distribution builds. In our production app as well as the minimal sample project, the behavior is consistent — the bug only appears when installed via TestFlight, not when run directly from Xcode. Regarding the video - at 0:31 you can see the cube briefly disappears after Lock In Place. That is the moment we are referring to. Could you please try the following: Archive the sample project Upload to TestFlight Install via TestFlight on the device Reproduce the Lock In Place steps I am confident it will be reproducible in that configuration. I am happy to provide another screen recording specifically showing this if that would help. Please let me know if you need anything else. Thanks, Kunal
Topic: Spatial Computing SubTopic: General Tags:
1w
Why are Family Controls API requests taking this long?
Hello, I’m honestly trying to understand what’s going on with the Family Controls API review process. I submitted my entitlement request on March 5, and as of today (March 19), there has been zero response. I also opened a support ticket on March 16, and that hasn’t received any response either. What’s confusing is that updates to another app on the same developer account were approved within days so clearly the account is in good standing and active. At this point, it feels like there’s no visibility into what’s happening: Is the request under review? Is it waiting for additional information? Or is it just sitting in a queue indefinitely? I understand that Family Controls is a sensitive API, but a two-week silence with no status or communication makes it very difficult to plan or ship features. For those who’ve gone through this: How long did your approval actually take? Did you receive any communication during the process? Is there any reliable way to get visibility or speed this up? Right
Replies
3
Boosts
0
Views
95
Activity
1w
Reply to Multiple Apple Pay relationships with differing apple-developer-merchantid-domain-association files
Well I figured it out - for anyone still encountering this issue: My company has one domain to service multiple locations/storefronts. Each location has it's own separate Payment Processing account, requiring a unique Apple Pay Payment Processing Certificate/MerchantID. The docs and responses here made me think subdomains would be required, which is a headache in itself - especially since the Apple Pay Session must be started from that subdomain (not the parent domain). SOLUTION: If you register multiple MerchantIds within a single Apple Developer Identifier - all Domain Association Files tied to a certain domain are the same. So if you verify for one MerchantID, then add that same domain to another - it will count it as already verified. No need for subdomains. No need for swapping out Domain Association files. Really wish that Apple had made that clear.
Replies
Boosts
Views
Activity
1w
We are stuck at "Waiting for Review."
Our app has been stuck in Waiting for Review for over a week now. We have submitted expedited review requests, but none of them have received a response. We also reached out through the Contact Us support page, but have not heard back either. What's strange is that during this same period, we submitted an update for another app under the same developer account, and it was approved in less than 12 hours. We believe there may be an issue on the App Store side. We are posting here in hopes of getting assistance from the engineering and review teams. Our app has been on the App Store for 7 years and has 10 million users. We need to deliver a critical bug fix and address certain review compliance requirements, but for reasons unknown to us, the submission has been stuck — something that has never happened to us before.
Replies
1
Boosts
0
Views
57
Activity
1w
Apps stuck in "Waiting for Review" for over a month – no response from support
Hello, I’m experiencing an unusual issue with App Store review and would appreciate any guidance. I currently have two apps in the review queue: • Tendre – submitted on February 4 • After Midnight – submitted on February 19 The first app has now been stuck in Waiting for Review for over a month, and the second one has also not progressed at all since submission. During this time: • I contacted Apple Developer Support multiple times • I submitted support requests (including escalation) • I requested an expedited review However, I have not received any meaningful response or update. What makes this concerning is that typical review times are usually much shorter (often within a few days), and there are no visible issues or rejections. This situation is currently blocking our release, and we are unable to move forward. As these are our first app releases, this delay is critical and is significantly affecting our planned launch. Could this be related to: • an account-level issue • a review queue problem
Replies
1
Boosts
0
Views
47
Activity
1w
developer account payment verification
iam new in Apple Develper account. i create a account fill the form, and add the payment, after payment form completion, i recieved the email that your account is verified with in 48 hours, afetr 48 hours when i login again into my developer account, again the payment form is opening and showing my account is not completed, now the problem is that i think, developer account is my personal but the payment account i added its clients account so it is possible that apple will approve my account?
Replies
1
Boosts
0
Views
61
Activity
1w
App Transfer Completed but Extension App IDs Missing and Cannot Be Recreated
Hello, We recently transferred our iOS app to a new Apple Developer account, and we are experiencing an issue that is currently blocking our release. The transfer of the main app appears to have completed successfully: The app is visible in App Store Connect under the recipient account The main bundle ID is available However, the App IDs for our extensions are missing from the recipient account in Certificates, Identifiers & Profiles. Affected bundle identifiers: com.finanfut.finanfut.NotificationService com.finanfut.finanfut.NotificationContentExtension The issue is: These App IDs do NOT appear in the recipient account We are NOT able to create them manually Apple returns: “The app identifier is not available” As a result: Xcode cannot generate provisioning profiles We get errors like: No profiles for 'com.finanfut.finanfut.NotificationContentExtension' were found We are blocked from archiving and distributing the app It seems that the App IDs are still reserved in App
Replies
2
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0
Views
46
Activity
1w
Reply to Wallet no longer appear near iBeacon
[SOLVED] iOS 26.4 just solved this issue. iBeacon-triggered wallet pass appeared on the lock-screen right after the update.
Topic: App & System Services SubTopic: Hardware Tags:
Replies
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Views
Activity
1w
UK TAX INFO - alternative terms addendum - showing under tax forms with no visible agreement
Hello everyone, I’m facing a confusing issue in App Store Connect and hoping someone here has encountered this before. Context: • Company developer account (UK-based) • App is free to download • Only optional In-App Purchases (Apple IAP) • No external payments • Using standard App Store distribution • Paid Apps agreement is active • US tax forms (W-8BEN-E) are active Issue: Under Agreements → Tax Forms, I see: United Kingdom Tax Info – Alternative Terms Addendum – Missing Tax Info However: • There is no Alternative Terms Addendum visible under Agreements • I have not intentionally opted into EU DMA Alternative Terms • I do not have a UK VAT number (Apple should be Merchant of Record under standard IAP) Finance Support says they do not support Alternative Terms. Agreements support has not responded yet. Questions: 1. Can the Alternative Terms flag exist only under Tax Forms without a visible agreement? 2. How can a developer revert back to standard App Store terms if this happens? 3. Has anyone had Ap
Replies
1
Boosts
0
Views
64
Activity
1w
Reply to UK TAX INFO - alternative terms addendum - showing under tax forms with no visible agreement
Have the exact same issue for a few months now with no help from support. I also do not use any alternative app store payments or alternative terms, neither do I have a VAT number. And because of this it's also now unable to submit apps with IAP. I have this on my account for 3 months now: Add Missing Tax Info To ensure your account is taxed accurately or avoid losing access to some App Store Connect features, complete tax form(s) below with missing information. I requested to remove it which they are supposed to remove within one month. I have at this point had to raise the issue with the ccpc (Competition and Consumer Protection Commission) in Ireland as it seems legal route is the only way forward. Have had countless cases open with apple dev support, finance, etc. Yet noone has an answer nor taken any action.
Replies
Boosts
Views
Activity
1w
Reply to App disappeared from App Store Connect - support unresponsive - Case 102841743378
Thanks No, I managed to update it 24 hours before it expired and I also paid for it. This is deductedc from my ount too so it should still be present. I have had massive issues with the account over soon 4 months. First support tied to help me to restore it, then I managed to login with another account and then the account was saved as I paid for it otherweise it would have been gone. So it is renewed to 100%. please review
Replies
Boosts
Views
Activity
1w
Code Signing "Invalid", No Reason Given
Hello, At work, we want to release a new version of our cross-platform desktop application this week. Unfortunately, I've had issues getting the dmg signed by the Apple notary service, which will delay the release until it's successful. However, I remade and successfully signed the previously released version (also dmg) with the same credentials, so I know it's not a problem with the file format or my account. I have tried the following to no avail: Lots of Googling Running xcrun notarytool submit with the -v option (verbose) to see more error messages Going to the URL given (appstoreconnect.apple.com/notary/v2/submissions/{submission_id}) and examining the file it downloaded (not much info, let alone helpful info) Contacting Apple developer support over the phone (they couldn't help with this particular issue, since it's code-level support) The only big change we made this time was switching to Maven for our build tool and dependency management (we previously used Ant with manual dependency manageme
Replies
3
Boosts
0
Views
258
Activity
1w
RealityView content disappears when selecting Lock In Place on visionOS
Hi, I'm experiencing an issue where all RealityView content disappears when the user selects Lock In Place from the window management menu (long press on close button). Follow Me works correctly and this happens in Testflight builds only not reproducible when I run locally I have reproduced this with a minimal project containing nothing but a simple red cube — no custom anchors, no app state, no dependencies. Steps to Reproduce: Open an ImmersiveSpace. A red cube is placed 1m in front of the user via RealityView. Long press the X button on any floating window Select Lock In Place. The cube disappears immediately. Expected: Cube remains visible after window is locked Actual: Cube disappears. Minimal reproducible code: var body: some View { RealityView { content in let cube = ModelEntity( mesh: .generateBox(size: 0.3), materials: [SimpleMaterial(color: .red, isMetallic: false)] ) cube.setPosition(SIMD3(0, 1.5, -1), relativeTo: nil) content.add(cube) } } } Device: Apple Vision Pro visi
Replies
3
Boosts
0
Views
487
Activity
1w
Reply to RealityView content disappears when selecting Lock In Place on visionOS
Hi Michael, As requested, I updated the sample app to use ToggleImmersiveSpaceButton instead of a manual open/close button. I rebuilt the app, distributed it via TestFlight, and reproduced the issue on Apple Vision Pro. The issue still occurs consistently. Attachments: Screen recording demonstrating the issue - TestFlight distributed Build. Sysdiagnose captured after reproduction of the issue. Updated sample project. Steps to reproduce: Archive and upload a build to TestFlight. Install the application via TestFlight. Tap Show Immersive Space. Lock the window. Tap Hide Immersive Space. Tap Show Immersive Space. The red cube is missing and even immersive space and window disappears for a brief moment and then appears. Device: Apple Vision Pro visionOS 26.0 Xcode: Version 26.3
Topic: Spatial Computing SubTopic: General Tags:
Replies
Boosts
Views
Activity
1w
Reply to App Clips not working
Okay. Good news. I got App Store to recognize 4 valid domains - not invalid, not empty but greenlit ✅. It turns out the team id that displays within Xcode doesn't match the team id in the portal for my paid account, and even continues displays the wrong team id for a provisioning profile made from the correct team id, which may be a bug. 🐛
Topic: App & System Services SubTopic: General Tags:
Replies
Boosts
Views
Activity
1w
Reply to RealityView content disappears when selecting Lock In Place on visionOS
Hi Michael, Thank you for looking into this. To clarify, this issue is not reproducible when running locally (Debug or Release). It only occurs in TestFlight distribution builds. In our production app as well as the minimal sample project, the behavior is consistent — the bug only appears when installed via TestFlight, not when run directly from Xcode. Regarding the video - at 0:31 you can see the cube briefly disappears after Lock In Place. That is the moment we are referring to. Could you please try the following: Archive the sample project Upload to TestFlight Install via TestFlight on the device Reproduce the Lock In Place steps I am confident it will be reproducible in that configuration. I am happy to provide another screen recording specifically showing this if that would help. Please let me know if you need anything else. Thanks, Kunal
Topic: Spatial Computing SubTopic: General Tags:
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Views
Activity
1w