I’ve submitted several requests over the past days to get help updating the corporation information on my existing, paid Apple Developer account. So far, all I’ve received are automated emails saying “Thanks for contacting Apple Support”—each with a new case ID, but no actual progress. I even tried requesting a phone call multiple times, but that too just resulted in the same meaningless email with yet another case number. Not a single person has contacted me, and the issue remains completely unresolved. This is deeply frustrating and unacceptable, especially when the matter is time-sensitive. It feels like all support channels are shut off. I'm honestly shocked at how unresponsive and ineffective Apple Developer Support has become. I need urgent, human help. How do I escalate this beyond automated replies? Would appreciate if someone from Apple or the community can point me in the right direction. Case ID: 102660240710 Case ID: 102659341033 Case ID: 102660088312 case ID: 102653904957 case ID: 102655915128

Hi, I’m a doctor who has developed an app to address the common questions I’ve encountered from patients. I operate under a sole proprietorship registered in India. Apple is preventing me from publishing my medical app through an individual account and has not responded to my request to switch to an organization account. It’s been over a week, and I’ve invested significant effort into this project, which is now causing a great deal of anxiety. Can anyone advise me on what steps I should take next?

I am writing to request an upgrade of my account from a personal account to an organization account. I attempted to reach out a few days ago but have not received any feedback over the past 4-5 days. This matter is quite urgent as my project, which is related to finance, needs to be launched soon. I am concerned that the app might reject it since it is currently linked to a personal account rather than an organization account. I would greatly appreciate your prompt assistance in resolving this issue. Thank you for your attention to this matter.

hi I logged in with the ADM user on the platform, and I'm trying to add a new user with a DEV profile. When I go through the step of verifying the connection code, an error simply appears: "It is not possible to create your account at this time." I've already changed my browser, I've already changed my phone, but the same error persists.

Hi There, Last year, I changed my company name from SugAR Labs to All Immersive. My current developer forum username is "SugAR_Labs" and I would like to change it to "All_Immersive" to match my new company name. I was advised by developer support on a phone call that there is not a way for me to do this myself. They referred me to a post like this to see if someone could help. Can someone help me make the change? Thanks!

Hello, My Apple Developer account has been locked for over a month, but I do not know the reason for the block. I have submitted multiple requests for assistance via this form and other channels, but I have not received any response. Could you please advise what steps I should take to resolve this issue? Is there another contact or department I can reach out to for help with unlocking my developer account? Thank you for your support.

I got a “DPLA violation” email. About an hour later my app disappeared from Top Charts in multiple countries. The app is still live, searchable, and on the product page it still says “Chart No.2 – Education.” I only posted it on Reddit and made lifetime free to get feedback from the community. Here's the email: "Notification of Apple Developer Program License Agreement (“DPLA”) violation: Hello xx, We're writing to inform you that your company isn't in compliance with the Apple Developer Program License Agreement (DPLA). Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.). Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership." The weird part: • The product page still shows ranks like “Chart No.2 – Education” (Hong Kong, and similar positions in a few other countries). • Search still finds the app normally. • But in the actual Top Charts lists the app is gone. Territories affected (so far): Hong Kong, Taiwan, Macao, South Korea, Singapore, Malaysia, Portugal and a few more. I did not buy installs, did not pay for reviews, did not gate features behind ratings. After the email I double checked and removed any copy that could be read as an incentive for reviews, just in case. I have already emailed Support (Search & Discoverability and App Review). I am waiting, but thought I should ask here too. My questions 1. Has anyone else seen their app silently removed from charts right after a DPLA warning? 2. Did it come back on its own? How long did it take? 3. Is there anything specific I should fix besides waiting and cleaning wording? 4. Is there an official appeal path for chart suppression, not full removal? Reddit posts for context: • https://www.reddit.com/r/iosapps/comments/1m4klxs/giving_away_lifetime_free_for_limited_time_i/ • https://www.reddit.com/r/SideProject/comments/1m5d7gh/im_giving_away_free_lifetime_access_for_my/ Thanks in advance for any guidance or shared experience.

My apple app rejected on 9 of July 2025 but I didn't recieve any confirmation on mail can you please provide any written confirmation why my mail is not approved with all possibe conditions.

Dear Apple Support Team, I am writing to urgently request attention and a clear resolution timeline regarding a critical issue with my Apple Developer Account, which has been ongoing since June 18, 2025. Despite acknowledging that the issue is caused by a backend bug related to the Developer Program contract, and after ticket number 102625528685 was opened, there has been no meaningful progress or timeline provided. My account is currently restricted in a way that prevents me from: Submitting new apps Sending apps for review or updates Creating or managing subscriptions Fully using App Store Connect features For nearly a month now, I have only received generic replies saying that “engineering is investigating.” However, there have been no updates, no estimated timelines, and no temporary solutions offered. This issue is seriously impacting my work and business operations. I am kindly requesting that a senior support representative or engineer directly review this case and provide: A clear explanation of the root cause A realistic timeframe for a solution An interim workaround if the final fix will take more time Please escalate this matter urgently, as my business has already suffered due to this extended delay. I appreciate your understanding and hope to receive a concrete update as soon as possible. Thank you for your support. Sincerely, Soheil

Xcode is stuck on sign-in window of adding a new Apple Account. Returns "unknown error occurred" after couple of hours

I have just purchased an Apple developer Account from Bangladesh and it sent codes perfectly for the first 2-3 times for logging in, but after that no matter what I do it doesn't send verification code and I am stuck, I now cannot log in and this is extremely extremely frustrating

Hello, I'm reaching out to see if anyone has experienced a similar issue and can share any advice. We submitted our Apple Developer Program enrollment nearly three months ago, and the status has remained “In Review” ever since. We've contacted Apple Support several times by email, but all the responses have been generic – simply stating that the application is still under review, with no indication of what's causing the delay. To clarify: Our company is legally registered in Saint Vincent, but our development operations and team are based in the Philippines, which is also where the enrollment was submitted. We have no unresolved communications or pending documentation requests from Apple. This extended delay is starting to affect our business operations. Has anyone else experienced such a long review time? Were you able to escalate the issue successfully or get a more specific response from Apple? Any tips or insights would be greatly appreciated. Thank you!

I’ve been trying to pay for Apple Developer Program enrollment since decemeber 2024 so now in June 2025 - 6 months of no solutions We have tried all everything, emailed every possible support on developer website, tried mutliple cards and accounts, withdraw enrolment, re-enroll nothing. We even spoke to local Apple Head Office to try and get help to no avail. Customer senior management support even could not help or escalate nothing – But I don’t know what’s really going on or what to do next PLEASE HELP US We are from South Africa

Our enrollment has been stuck in processing for months without any updates from Apple. Despite repeatedly using the 'contact us' option, we haven't received any feedbac

Hey guys, did someone tried recently to migrate membership from an individual to an organisation? I initiated the process on 1st of May, and as final step sent confirmation documents on 7th of May. Since then I don't have any updates, tried to contact support, but they said that they can't help as legal team is reviewing. So I wanted to ask is it ok to wait for 6 weeks? I thought this would take 2-4 weeks

Hello! we're currently in the process of trademarking a company name for an application we're building here in the US. As this has occurred, an app built for UK users has been published with the exact same name. As we understand our trademark wont be enforcable in the UK from the US, we are disappointed as it seems we can no longer use that exact name for our application. How similar can names be in the app store? for example if their app was FunFriend, could mine be "FunFriend - US"? or "FunFriends"?

It seems like your enrollment has been stuck in processing for months without any updates from Apple. Despite repeatedly using the 'contact us' option, you haven't received any feedback.

Need assistance in implementing this device management feature. Our free plan lets each person use one special device. To make this work, we need to set up device control right after they log in. Because of this, we can’t let people use our app on more than one device or platform at the same time. If we don’t ask them to log in, we won’t know if they have already used their free device on Android or the Chrome extension. But Apple wants us to give people free access to things that don’t need an account. Can you help us find a way to do this?

I’m trying to enroll in the Apple Developer Program as an individual. I’ve gone through the steps on the website and started the purchase process. However, after a couple of days when I return to the site, it doesn’t remember my progress — I have to start the enrollment from scratch every time. Is this expected behavior? Am I missing a step to save my progress or complete the enrollment properly? Any help or guidance would be appreciated. Thank you!

Hello everyone, I recently changed the phone number associated with my Apple ID (about 4 days ago), but I’m still receiving the two-factor authentication verification codes on my old number instead of the new one. Has anyone experienced this? Is there a delay on Apple’s side, or is there something else I need to do to complete the update?