Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

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Entitlement for video streaming service automatic login
I'm trying to use the new (in tvOS 26) video streaming service automatic login API from the VideoSubscriberAccount framework: https://developer.apple.com/documentation/videosubscriberaccount/vsuseraccountmanager/autosignintoken-swift.property It seems that this API requires an entitlement. This document suggests that the com.apple.smoot.subscriptionservice entitlement is required. https://developer.apple.com/documentation/videosubscriberaccount/signing-people-in-to-media-apps-automatically However, it seems more likely that com.apple.developer.video-subscriber-single-sign-on is the correct entitlement. https://developer.apple.com/documentation/bundleresources/entitlements/com.apple.developer.video-subscriber-single-sign-on Which is the correct entitlement and how do I obtain it? I don't want to fully comply with the video partner program. https://developer.apple.com/programs/video-partner/ I just want to use this one new automatic login feature.
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Sep ’25
Having an issues viewing application on testflight after successfully sending it to app store connect with eas
Hello, Im having an issue seeing my application appear in in testflight. as soon as i run the command eas submit - p ios --latest it completes and says Your binary has been successfully uploaded to App Store Connect! It is now being processed by Apple - you will receive an email when the processing finishes. It usually takes about 5-10 minutes depending on how busy Apple servers are. When it's done, you can see your build here: the app sometimes flashes on the screen in testflight then is gone forever This is an expo react native application.... I was able to submit builds but all of a sudden this started occuring.
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Aug ’25
Apple Developer Program Enrollment
I enrolled for the Apple Developer Program on 19 June 2025 for my company. I was then requested to upload the necessary supporting documentation to proceed with the approval process which was done on the same day (19 June) with the case ID 102634582811. I have followed up with Apple nearly weekly since then and still have no concrete feedback or resolution to the status of my enrollment and what remediation is required if any. I have done some research and approval for the Developer Program takes 3 weeks at most from what I have heard and read. Its been over two months and I feel as though the responses I am receiving are automated without any human intervention or review into my case. This has been a frustrating process which is drastically impacting business productivity as our ability to have access to the developer portal mean we cannot build and distribute our app to users. I really hope this post can help provide some direction and at most a resolution
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Aug ’25
Ongoing Support Failure – Repeated Case IDs, No Resolution
I’ve submitted several requests over the past days to get help updating the corporation information on my existing, paid Apple Developer account. So far, all I’ve received are automated emails saying “Thanks for contacting Apple Support”—each with a new case ID, but no actual progress. I even tried requesting a phone call multiple times, but that too just resulted in the same meaningless email with yet another case number. Not a single person has contacted me, and the issue remains completely unresolved. This is deeply frustrating and unacceptable, especially when the matter is time-sensitive. It feels like all support channels are shut off. I'm honestly shocked at how unresponsive and ineffective Apple Developer Support has become. I need urgent, human help. How do I escalate this beyond automated replies? Would appreciate if someone from Apple or the community can point me in the right direction. Case ID: 102660240710 Case ID: 102659341033 Case ID: 102660088312 case ID: 102653904957 case ID: 102655915128
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Aug ’25
How to publish medical app being a sole proprietorship?
Hi, I’m a doctor who has developed an app to address the common questions I’ve encountered from patients. I operate under a sole proprietorship registered in India. Apple is preventing me from publishing my medical app through an individual account and has not responded to my request to switch to an organization account. It’s been over a week, and I’ve invested significant effort into this project, which is now causing a great deal of anxiety. Can anyone advise me on what steps I should take next?
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Aug ’25
Request for Account Upgrade to Organization Account
I am writing to request an upgrade of my account from a personal account to an organization account. I attempted to reach out a few days ago but have not received any feedback over the past 4-5 days. This matter is quite urgent as my project, which is related to finance, needs to be launched soon. I am concerned that the app might reject it since it is currently linked to a personal account rather than an organization account. I would greatly appreciate your prompt assistance in resolving this issue. Thank you for your attention to this matter.
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Aug ’25
Change Developer Forum Username
Hi There, Last year, I changed my company name from SugAR Labs to All Immersive. My current developer forum username is "SugAR_Labs" and I would like to change it to "All_Immersive" to match my new company name. I was advised by developer support on a phone call that there is not a way for me to do this myself. They referred me to a post like this to see if someone could help. Can someone help me make the change? Thanks!
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Jul ’25
Account Locked — Need Guidance, Unknown Reason
Hello, My Apple Developer account has been locked for over a month, but I do not know the reason for the block. I have submitted multiple requests for assistance via this form and other channels, but I have not received any response. Could you please advise what steps I should take to resolve this issue? Is there another contact or department I can reach out to for help with unlocking my developer account? Thank you for your support.
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150
Jul ’25
App removed from Top Charts after DPLA notice, What now?
I got a “DPLA violation” email. About an hour later my app disappeared from Top Charts in multiple countries. The app is still live, searchable, and on the product page it still says “Chart No.2 – Education.” I only posted it on Reddit and made lifetime free to get feedback from the community. Here's the email: "Notification of Apple Developer Program License Agreement (“DPLA”) violation: Hello xx, We're writing to inform you that your company isn't in compliance with the Apple Developer Program License Agreement (DPLA). Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.). Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership." The weird part: • The product page still shows ranks like “Chart No.2 – Education” (Hong Kong, and similar positions in a few other countries). • Search still finds the app normally. • But in the actual Top Charts lists the app is gone. Territories affected (so far): Hong Kong, Taiwan, Macao, South Korea, Singapore, Malaysia, Portugal and a few more. I did not buy installs, did not pay for reviews, did not gate features behind ratings. After the email I double checked and removed any copy that could be read as an incentive for reviews, just in case. I have already emailed Support (Search & Discoverability and App Review). I am waiting, but thought I should ask here too. My questions 1. Has anyone else seen their app silently removed from charts right after a DPLA warning? 2. Did it come back on its own? How long did it take? 3. Is there anything specific I should fix besides waiting and cleaning wording? 4. Is there an official appeal path for chart suppression, not full removal? Reddit posts for context: • https://www.reddit.com/r/iosapps/comments/1m4klxs/giving_away_lifetime_free_for_limited_time_i/ • https://www.reddit.com/r/SideProject/comments/1m5d7gh/im_giving_away_free_lifetime_access_for_my/ Thanks in advance for any guidance or shared experience.
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Jul ’25
Bug
Dear Apple Support Team, I am writing to urgently request attention and a clear resolution timeline regarding a critical issue with my Apple Developer Account, which has been ongoing since June 18, 2025. Despite acknowledging that the issue is caused by a backend bug related to the Developer Program contract, and after ticket number 102625528685 was opened, there has been no meaningful progress or timeline provided. My account is currently restricted in a way that prevents me from: Submitting new apps Sending apps for review or updates Creating or managing subscriptions Fully using App Store Connect features For nearly a month now, I have only received generic replies saying that “engineering is investigating.” However, there have been no updates, no estimated timelines, and no temporary solutions offered. This issue is seriously impacting my work and business operations. I am kindly requesting that a senior support representative or engineer directly review this case and provide: A clear explanation of the root cause A realistic timeframe for a solution An interim workaround if the final fix will take more time Please escalate this matter urgently, as my business has already suffered due to this extended delay. I appreciate your understanding and hope to receive a concrete update as soon as possible. Thank you for your support. Sincerely, Soheil
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Jul ’25
Developer Program enrollment stuck in review for nearly 3 months – any advice?
Hello, I'm reaching out to see if anyone has experienced a similar issue and can share any advice. We submitted our Apple Developer Program enrollment nearly three months ago, and the status has remained “In Review” ever since. We've contacted Apple Support several times by email, but all the responses have been generic – simply stating that the application is still under review, with no indication of what's causing the delay. To clarify: Our company is legally registered in Saint Vincent, but our development operations and team are based in the Philippines, which is also where the enrollment was submitted. We have no unresolved communications or pending documentation requests from Apple. This extended delay is starting to affect our business operations. Has anyone else experienced such a long review time? Were you able to escalate the issue successfully or get a more specific response from Apple? Any tips or insights would be greatly appreciated. Thank you!
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Jun ’25
Apple Developer Program Enrollment FAILURE
I’ve been trying to pay for Apple Developer Program enrollment since decemeber 2024 so now in June 2025 - 6 months of no solutions We have tried all everything, emailed every possible support on developer website, tried mutliple cards and accounts, withdraw enrolment, re-enroll nothing. We even spoke to local Apple Head Office to try and get help to no avail. Customer senior management support even could not help or escalate nothing – But I don’t know what’s really going on or what to do next PLEASE HELP US We are from South Africa
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Jun ’25
Membership migration from an individual to an organization
Hey guys, did someone tried recently to migrate membership from an individual to an organisation? I initiated the process on 1st of May, and as final step sent confirmation documents on 7th of May. Since then I don't have any updates, tried to contact support, but they said that they can't help as legal team is reviewing. So I wanted to ask is it ok to wait for 6 weeks? I thought this would take 2-4 weeks
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Jun ’25