The 'Sandbox' page under 'Users and Access' in App Store Connect is completely blank for me. This is the first time I am trying to add Sandbox tester. Am I missing something? Here's what it looks like: Sandbox Screen: ❌ I am able to view and manage 'People'. That is working fine. Here's the 'People' screen: People Screen: ✅ Please let me know how to fix this. Or if I am missing something from my side. Thanks.

I'm trying to add a new test user in the Apple Store Sandbox, but I'm encountering an issue. The Apple Store Sandbox page automatically removes the form after a while. Please see the attached file for reference: https://www.loom.com/share/55a5c84e426d4e9787cd12302f309b24?sid=45d9c542-a2d0-4486-9c02-97e0bcdb7213

Network

Hi all, If an app is forcibly removed from the App Store due to guideline violations, can users still access their in-app purchases (consumables, non-consumables, subscriptions)?

I managed to lose my password in a mixup with my password manager. It has taken me a few hours to work out how to reset it. Following the forgotten password link on the sign in page only takes you to a point where you are asked to reset the password on your iCloud user id. If they are one and the same that's ok. Mine aren't. I eventually found the answer: in the settings app choose developer 2 scroll to the end and choose the sandbox apple account 3. choose this and reset

Hello everyone, I’m encountering an issue while trying to create an app within App Store Connect. Here are the details: We recently switched from a personal account to a team account. When attempting to create a new app in App Store Connect, I receive the following error: There are one or more validation errors below. This error persists regardless of the app name used. I’ve tried multiple different names, but the result is the same. I’ve verified that all agreements are signed and up to date. I’ve double and triple-checked this, so the issue doesn’t seem to be related to agreements. Additional information: The error appears immediately when trying to create a new app. I’ve contacted our team about this issue and am waiting for their response. Has anyone else experienced this problem or have any suggestions on how to resolve it? I’ll update this thread if our team manages to find a solution. Thank you in advance for any help or insights!

I have a recently approved app (launched on March 11th). On March 12th I generated 20 promo codes to hand out to users. These were generated in App Store Connect > Services > Promo Codes. Users are now reporting that none of the promo codes work. Some don't get any message, the redeem dialogue just doesn't do anything. Others got an error "This item is no longer available". Is this a bug or have I done a mistake when generating the promo codes?

I have two sandbox users in App Store Connect, as I'm trying to test in-app purchases and Family Sharing. They're set up fine; I can make purchases in the app. The issue is that the refund request sheet in my app sometimes shows properly and lets me request a refund, but I'd say >80% of the time the sheet just shows "Cannot Connect" with a "Retry" button. Hitting that button doesn't ever result in the sheet showing the refund page. The only fix for this is to delete the app from the device, and restart the device. This has to be a joke, right? I need to be able to test this IAP, and the sandbox environment is useless most of the time. Why? Anyone experiencing this sort of issue?

Hello Apple Developer Forum, I am currently facing an issue with the review process for my iOS app, Add-ons for GMod. It has been stuck in review for the past 3 to 4 days, and I have yet to receive any updates regarding its status. Given that the typical review time for apps is usually much shorter, I am concerned about the delay and would appreciate any insight or assistance in resolving this matter. Could you kindly provide an update on the current status of my submission or advise if there are any additional actions I need to take to move the process forward? Thank you in advance for your attention to this issue. I look forward to your prompt response.

Hello, I would like to ask if there is a way to retrieve the number of ratings by date on Apple Store Connect. Specifically, I want to know how many 5-star ratings, 4-star ratings, etc., were received on a specific day (e.g., January 21, 2025) or a date range(e.g. December 21, 2024 - January 21, 2025). If Apple Store Connect does not support this feature through the interface or API, is there any alternative method to access this data? Thank you for your assistance!

Stripe offers variable payment structures, also known as "irregular recurring payments," which include: Usage-based billing: Charges amounts based on usage during the billing cycle (e.g., minutes used or energy consumed). Quantity-based billing: Charges a pre-agreed amount based on quantity (e.g., number of users in a subscription). Is it possible to implement this type of billing in the Apple Store for apps? How would variations in amounts be handled?

The issue is on 6th December we successfully renewed our Membership program. In the beginning of January money returned to my bank account. Now, even if I try to pay again for the Program it says: Sorry, you can’t enroll at this time. Your Apple ID is already associated with the Account Holder of a membership. What should we do? Our apps got banned from AppStore. We need a solution ASAP

It appears there's an issue with the Mac App Store's ability to process offer codes, unlike its iOS counterpart, which handles them seamlessly. Users attempting to redeem a code on their Mac are encountering a "Cannot redeem code. Try another code" error. Considering the Mac App Store's long history, having been introduced nearly 13 years ago, it's high time for it to align with the iOS App Store's functionality. While it's close to 80% there, addressing these lingering issues would greatly improve the user experience. FB13463658

I’ve thoroughly checked all configurations, flags, and settings, and I am 100% certain of using the latest stable version of Xcode (16.2, build 16C5032a) with the corresponding SDKs. Despite verifying everything and even trying to deploy using older stable Xcode versions in a VM, I've had no success. Besides trying other xcode versions, update build numbers, creating new projects, new apps, checking all configs available in xcode, validating certificates and profiles, I've ran out of even what to check, test and try. Any ideas? I've contacted Apple already, awaiting response for now.

The accounts I make in AppStoreConnect do not work on emulators. I am unable to sign in using the username and password I set in AppStoreConnect. This has occurred with multiple test accounts. I cannot even reset my password in the emulator. Additionally, there's apparently no way to restore a deleted Sandbox account. At present I am unable to test Apple Sign In for the app I am working on, so this is issue is very important for me to resolve. Thanks in advance!

Curious if I can disable the ability for people in the same family to all download my app for free once one person in the family has paid for it. I can't seem to find the setting anywhere. Maybe this is just something that is non-negotiable from Apple's point of view? Seems weird though that this would not be in the hands of the developer to decide if people in a family all need to buy their own app, or if it can be shared with the whole group.

Hi there I am confused about the app promotion within the store connect My subject is that I want to update my App presentation with videos I can see that you can display videos directly on the search result page, alors on the app presentation Although, I only see that I can upload video in the marketing part on the store connect side The documentation is a bit obscur on this, anyone can briefly explain to me how can I achieve this ? Thanks a lot !

Hello I am writing to report an issue with my account. I am unable to receive payments for user purchases made within my apps. The Balance is constantly Carried Forward, and I am unsure why. I have already updated all necessary information in my account, so everything should be in order. Unfortunately, I have not received any response from the Financial Reports Support team despite reaching out multiple times over the past four months. I have also contacted other support teams, but there has been no progress for almost five months. Currently, my account has accumulated a balance of more than 4K USD, which I am unable to access. I believe that the Apple Financial Reports Support team may need to reinitiate payments on my account. This issue might be related to payment pauses due to the war in Ukraine (although this is just my assumption). As a Ukrainian citizen, I find this situation particularly concerning. Previously I was located in region which was partially occupied by Russia, but not my City, anyway whole region was banned from Swift transfers. And now I'm not located on Ukraine, I updated address in my bussined account and bank account which are also not Ukranian. But this is tottally not helped me, and money just stuck in AppStore Connect. Additionally, here are several case IDs to demonstrate my previous attempts to resolve this issue, none of which have received a response: Case ID: 102368759149 Case ID: 8699462 Case ID: 9235318 Case ID: 10706490 Case ID: 102506141858 Please help me solve this issue and get the money I earned in my bank account, which is active in my AppStore Connect. Thank you in advance for your help and time. Kind regards

Example in-app purchases for a single app: $0.99 reference name "100 Coins" product id "smallcoins" $0.99 reference name "100 Gems" product id "smallgems" I can see the proceeds when I download the sales data but cannot tell which one was purchased. How do I differentiate the sales of each in-app purchase on App Store Connect? Is this something I would need to track in my own database as purchases are made or can I pull this from one of Apple's APIs? Thanks!

Hi all, I am a student trying to launch an app on the App store. The tool is a wait time predictor for bars and restaurants in the area. For months I have been failing the design minimum requirement and was hoping to get some assistance. Here some features: Push notifications, Check wait times at every different time on different, days on graphs, Favorite Venues, Discover other venues via a map system , Enter address into maps via map, Below are some pngs of my project. If anyone could help I would greatly appreciate it