I tried to use the Connect app this morning and it said a developer account was needed. On the contrary, I am the account holder, which is what the CTA to fix the issue in the app stated to ask for access from. Then I tried to sign in directly on the website and it also didn't respond there. FB19906255 - App Store Connect: Connect app not responding and neither is App Store Connect portal Aug 26, 8:15 AM Central Posting in case others run into this, I have not seen the developer status page report anything yet: https://developer.apple.com/system-status/

Guideline 3.1.1 - Business - Payments - In-App Purchase, as my app currently allows users to purchase digital content (courses) using an external payment system. I am working to comply with Apple’s requirements by integrating In-App Purchase for all digital content within the app. My app contains approximately 100,000 individual courses, and I am seeking guidance on how to effectively implement In-App Purchase for such a large number of items. Creating 100,000 separate In-App Purchase products in App Store Connect seems impractical due to the scale and potential limitations. I would like to explore feasible solutions, such as: Using a subscription model to provide access to all courses. Creating category-based bundles (e.g., Programming, Design) to group courses. Implementing a dynamic purchase system where users can select specific courses after a single In-App Purchase transaction, managed server-side. Could you please advise on the best approach to manage In-App Purchase for 100,000 individual courses? I am happy to provide additional details about my app’s functionality or work with your team to ensure compliance. Please let me know if a consultation or further documentation is needed to proceed. Looking forward to your guidance. Best regards, Shuvajit Maitra

Hello All, It’s been almost a month, and I’m trying to submit my app’s first version, but I keep getting rejections with the reason “App Completeness – No Connectivity.” Here’s the timeline: • Initially, the app was rejected for app completeness. • I scheduled a review appointment, and during that session, the reviewer confirmed the app was working fine. • The reviewer only asked for permission policy changes, which I implemented and resubmitted. • After resubmission, the app was rejected again with the same “App Completeness – No Connectivity” issue. The reviewer in the first session mentioned it might have been a connectivity issue on the device during testing. So, I scheduled another review appointment, but that appointment request was declined. To date, I have made 13 submissions, and 10 were rejected for the same reason. I have also raised multiple appeals, but haven’t received any response. The app works perfectly on multiple devices and iOS versions, and TestFlight testing is successful. Has anyone faced this issue before? How can I resolve this and prevent repeated rejections? Any suggestions would be appreciated. Thank you.

We have two sets of screenshot images for 5.5 and 6.5 displays of the iOS app which needs a new version. When I first uploaded the screenshot set for the 6.5 display, it looks all good. Then I uploaded another set for the 5.5 display and headed back to check 6.5 images. I found some of them reported errors IMAGE_TOOL_FAILURE. Then I deleted all 6.5 screenshots, re-uploaded for the 6.5 display again. However, this time 5.5 had errors. It is like a loop. I tried tens of times. And, if I upload 6.5 first, it all looks good. And then I go to another tab, for example, the app information tab and then come back. I also find the images are marked as 'The file has been uploaded and is processing ' .

I’m having a bit of trouble uploading my new icon to the App Store Connect. I created it entirely with Icon Composer, but it keeps throwing an error saying it’s an “Invalid large app icon.” The error message says that the large app icon in the asset catalog can’t be transparent or have an alpha channel. I only have one AppIcon in the asset catalog, and I’ve checked the “single size” option, which is set to 1024x1024 for any, dark, or tinted size. In the past, when I used the previous icon with the iOS 18 SDK, I didn’t have any issues uploading it. However, when I created the new icon with Icon Composer and compiled it with Xcode Beta, it broke. I’m a bit confused because the error message suggests that removing transparency is the solution, but the whole point of Icon Composer is to make the icon transparent for the new liquid glass design. I don’t want to remove the cool look that my new transparent icon has. Could you please help me out? I’d really appreciate it. Thanks a bunch!

Hi, I am on Mac OS Sequoia 15.5, XCode 16.4 (16F6) Uploading via XCode or Transporter is successful, then binary gets refused by App Store Connect. I have tried: Removing all Other Linker Flags except -ld64 as the app cannot be generated without ld64. My original Other Linker Flags: -all_load -w -Xlinker -no_objc_category_merging -ld64 2. Running xcrun dyld_info -objc Payload/YourApp.app/YourApp | grep "(null)" return nothing. Please, advise what else can I do.

Product Page Optimization reviews sometimes take longer than app updates and it is normal to wait a few days so no action is needed yet.

Hello, I am trying to remove one of my apps from sale on the App Store, but I’m running into an error. I followed the steps provided by Apple Support: Go to My Apps → select app Open Pricing and Availability Under Availability, click Edit Deselect all territories Press Done/Confirm When I click Done/Confirm, I get this error: “Your app availability changes could not be saved. Try again later.” What I’ve tried: Different browsers and devices Multiple attempts on different days Contacted Apple Support via email multiple times (no response so far) Additional info: My Developer Program membership has expired (not sure if that is the cause). Screenshot of the error is attached. Has anyone else experienced this? Do I need to renew membership just to remove the app, or is there another way to resolve this? Thanks in advance!

Hello, I am trying to remove one of my apps from sale on the App Store, but I’m running into an error. I followed the steps provided by Apple Support: Go to My Apps in App Store Connect and select the app Open the Pricing and Availability tab Under the Availability section, click Edit Deselect all territories Press Done When I click Done/Confirm, I get this error: "Your app availability changes could not be saved. Try again later.” What I’ve tried: Different browsers and devices Multiple attempts on different days Contacted Apple Support via email multiple times (no response so far) Additional info: My Developer Program membership has expired (not sure if that is the cause). Screenshot of the error is attached. Has anyone else experienced this? Do I need to renew membership just to remove the app, or is there another way to resolve this? Thanks in advance!

Hi AppStore Connect Team, We have an application that we were distributing to macOS and iOS via the same Bundle ID and App ID. The macOS platform is no longer maintained and we would like to remove it from the store. At the same time iOS is still being worked on, receiving regular updates. Is there a way to remove platform for an app in AppStore Connet? Thanks

Hello, My app Juicy Defend - Fruit vs Robot has been "waiting for review" for +6 days. I want to know if this hold up is because of something I need to do on my end or if this is normal. Thank you! Khoa

Hi all - I used to run a development studio, but shut down around ~8 years ago. Since then, I've kept a personal $99/year Individual developer account to access documentation, apps, etc, as I still work in the mobile iOS development space, just for corporate projects. I have a friend who has an app that was built years back, but was removed from the store ~2-3 years ago due to just letting account lapse. He's asked me to help him get it back on the App Store, with some updates, etc. His account is an Individuals or sole proprietors/single-person businesses account as well. He granted me Admin access on his account, but I can't see or select his team in Xcode when handling automatic code signing in order to upload to App Store Connect. He's not a developer, and he lives several states/hours away. We worked remotely and I was able to get a development certificate and provisioning profile that I walked through setting up with him, that he exported and sent over to me. However, when I compile a build this way, Xcode won't allow upload because I am not logged in to his developer account. Outside of him giving me his personal account password, which isn't advisable and I would be reluctant to ask him for, is there a way I can submit this app for him up to App Store Connect?

We distribute apps that offer auto-renewing subscriptions. In order to test a new service, we would like to create a new subscription group and subscription product (hereinafter referred to as “test subscription”) for this app. If the “In-app purchase statuses” of the test subscription is “Ready to Submit” is the following behavior correct? ・General end users cannot purchase the test subscription. ・Users with SANDBOX Apple accounts can purchase the test subscription.

Requesting your assistance with the error shown in the screenshot below. Our team hit this snag in our first attempt to get a build out. X Failed to register bundle identifier com.fourleaf.clara Apple 403 detected - Access forbidden. This request is forbidden for security reasons - You currently don't have access to this membership resource. Contact your team's Account Holder, Alyssa L*****, or an Admin. Error: build command failed. Our initial thought was that the Apple account admin (Alyssa) needed to log in to https://developer.apple.com/account and accept the latest Terms Of Services. Alyssa logged in, but does not have any agreements awaiting acceptance. The last agreement issued -- she approved on 6/10. Screenshot also attached below. Can you please advise us as to how to resolve this build error and issue?

Is it only me (or a localisation issue in french) or is there a bug in the submission form (buttons titles): But acceptance (dark blue button) works as intended.

Hi everyone, I'm facing a frustrating App Store rejection that I can't seem to resolve. My app was rejected under Guideline 2.1 - Information Needed with the following message: "The app uses the AppTrackingTransparency framework, but we are unable to locate the App Tracking Transparency permission request when reviewed on iPadOS 18.5." However, in my latest version (2.9 Build 18), I have: Removed all SDKs that collect IDFA or perform tracking. Removed the AppTrackingTransparency framework entirely. Removed the NSUserTrackingUsageDescription key from Info.plist. Confirmed that no third-party SDKs are accessing IDFA or similar. Not using the app_tracking_transparency package (I'm using Flutter). I included a detailed review note explaining all of this, yet the app still gets rejected for not showing the ATT prompt — even though ATT is not used at all. Also, I can't update the App Privacy section until this new version is approved, which still reflects tracking from a previous live version (2.3). Has anyone faced something similar? Questions: Is there a way to confirm what part of the build might still be triggering ATT detection on Apple's side? Could an unused pod or leftover reference be the issue? How do I fully verify that ATT is not linked anywhere in the final binary? Any guidance or tips from others who’ve resolved this would be hugely appreciated! Thanks

I just created my first in-app purchase. I got this message: Your first in-app purchase must be submitted with a new app version. Create your in-app purchase, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review. Once your binary has been uploaded and your first-in app purchase has been submitted for review, additional in-app purchases can be submitted from the In-App Purchases section. Learn More However when I go to the new version of the app I am preparing to send for review. There is NO section to attach the in app purchase to that version. Its supposed to be underneath the screenshots and such but its not there no matter what

Hello, We are currently facing an issue where our app was removed from the App Store due to an alleged policy violation. We submitted an appeal on July 25, 2025, but we have not received any confirmation, response, or update since then. This prolonged silence has seriously impacted our operations and caused numerous user complaints and negative feedback. We would appreciate any guidance on: How to verify whether our appeal has been received and is under review. How to escalate the case to get timely attention from the App Review Team. We are fully committed to cooperating with Apple and making any necessary adjustments to comply with guidelines. Thank you very much for any assistance or advice.

Hi, I've been unable to successfully test in the sandbox environment for a StoreKit 2 subscription group and can't seem to find the missing piece. I am calling the following line of code: let products = try await Product.products(for: [subscriptionID]) Expected behavior: The product is returned in the products array. Actual result: The array is empty I have done the following: Successfully tested our logic using a storekit configuration file locally in Xcode. Created the Subscription group in App Store Connect. The subscription product is currently "Waiting for Review", but it is our first so will not be approved without being attached to a distribution build review. Created a Sandbox user account in App Store Connect -> Users -> Sandbox Signed into the sandbox user account in Settings -> Developer -> Sandbox Apple Account Signed the Paid Apps Agreement for our organization A few debugging notes: I deleted all apps before installing from Xcode I've tried both locally and in TestFlight builds Restarted my device Verified productID matches the productID in App Store Connect I'm not sure if I'm missing something, but any help would be appreciated. Thanks

Our app is currently live on the App Store as a universal app (iPhone + iPad) and supports a subscription model — meaning users with an active subscription can access the app on both devices. We recently redesigned the iPhone UI and would like to push an iPhone-only update, without affecting the existing iPad experience (which remains unchanged). The goal is to prevent iPad users from receiving the new update, while iPhone users get the latest UI enhancements. Questions: Is it possible to release an update that targets only iPhone devices while keeping the current version available for iPad? If yes, what are the proper deployment or App Store Connect configurations required to achieve this? Any guidance or clarification would be greatly appreciated. Thanks in advance!