App is approved and on App Store but Subscription is in review and localizations rejected. no way to edit. anyone here that go this flow resolved and how?

Dear Reviewers/Apple Team/Community, We have trying to submit our app continuously for review and being rejected continuously by Apple. Our app works perfectly fine in TestFlight using the same ID apple is using. We have also provided recorded video of the testing in TestFlight to Apple reviewer. However, despite our requests below things are not done: Before testing the in-app purchase subscription are not being approved, despite us requesting the same every time during submissions. At times we are getting snapshots under error category, where everything is correct even from Apple testing. We have no other way but to explain, give snapshots, give videos to Apple to help them understand how to test the app. We have requested the reviewers multiple times for a call, but we got a call only 1 time. We are not sure what is the way we can get to talk with the reviewer and understand from them the issue they are facing. Can anyone please help us out? Below is one example, it was given it us under error category, where even with apple standard, the purchase is successful. Can someone help us out plz.

I did an in app purchase in my development app and now I cannot get rid of it. It is a "monthly" subscription that seems to renew every 1 day. I can see the subscription when I go to settings then tap on Subscriptions. Then I tap the item and choose "Cancel Subscription", revealing a new modal sheet saying "Confirm Cancellation". When I "Confirm", I get the popup: "Your request is temporarily unable to be processed, please try again later". However, this is anything BUT temporary, has gone on for a couple weeks now. As such, I am unable to test subscriptions in my development app. I've tried logging out, restarting, different devices, etc. The phone is logged in under my primary user account, and I may not have been logged into sandbox email when I did the purchase. Can someone forcibly remove it for me?

As part of ConsumptionRequest fields there's a bit of unclarity. In my case I am only concerned with subscriptions, as they give some premium features in the app. The fields and the questions are the following: playTime: is this the time used in the app in total or just the time the app has been used while using the subscription? consumptionStatus: does this relate only to the user using the premium features he/she paid for? or the fact that the user had access to those features only? Thanks!

We had a work card attached to our developer's account. team ID 924RUYJZ34 dev ID 8771bf7b-31a9-4602-baae-02580fe5b6c4 Funds are debited from this card in other services, there are no problems with it, the amount in the account is sufficient. Our membership subscription did not renew automatically. The applications are blocked. We can't renew our subscription, there's no Renew button anywhere. There is no way to extend it on any device, web version, or anywhere else. We can't even cancel and re-arrange it, all the functions don't work. Please help us, how can we renew our subscription?!

Apple rejected in-app purchases & subscriptions due to App Store Localization being rejected. But they didn't provide any reason why they rejected localization. The product status is Developer Action Needed & under details, App Store Localization is rejected. I already tried to edit the description and submit it again, but I am getting the same rejection. The product name & display name are also the same. If anyone knows the reason or resolution to fix this localization issue, then let me know.

Context: Back on March 4th, we scheduled a price increase for April 16th on one of our monthly subscription plans with several hundred active subscribers, to change the price from $18.99/mo to $19.99/mo and it has sat unedited in App Store Connect since. Expected: Based on this documentation (Increase the price of an auto-renewable subscription), I would expect that 27 days prior to the price increase (which would be 4 days ago, on March 20th), that users would start receiving notifications about the price increase in the form of emails to their Apple IDs and push notifications when they open up the app. We also have App Store Server Notifications V2 set up. Therefore, I expected to start receiving PRICE_INCREASE notifications as users either got emails and/or push notifications. Actual: We have yet to see any PRICE_INCREASE events come through. Additionally, we have one employee subscribed to this plan on production with a subscription that would renew on April 17th, which would mean that the 21st (3 days ago) was 27 days prior to his subscription renewing. He has checked his email and the app and has still not been notified in any way about the price increase and his subscription manager shows he will renew April 17th at the same price. Questions: Is there some other step that needs to happen for the price increase to take place? Are my expectations wrong about what we should see by this point, or else why might we not have had any indication of customer notifications of the price increase occuring yet?

Hello, I'm currently experiencing issues with IAP subscription setup. The following error appears: "Billing Problem, There was a problem with your subscription renewal. To resolve, turn on Allow Purchases & Renewals, or leave off to test failed in-app purchase attempts and subscription renewals." I'm testing with a sandbox account, and automatic subscription renewal is turned on in the sandbox settings. A notification screen appears at the OS level, and consequently, a DID_FAIL_TO_RENEW error occurs on our payment server. I cannot determine the cause at all, so I would appreciate your assistance in checking this issue.

I am unable to sign in to a Sandbox Apple Account, where this issue occurs only via Simulator. Under Settings > Developer, I tap "Sign In" under Sandbox Apple Account. I enter my account credentials, and after bringing me back to the Developer page, the Sign In button briefly appears as disabled, before being re-enabled, without signing in to the account. (The account credentials are also recognized as correct, as I will receive an alert popup if incorrect.) See screenshots below: After signing in, Sign In button appears disabled... ... then is re-enabled without actually signing in to the account. I have now tried setting up multiple sandbox accounts via App Store Connect with various permutations (no confirmation of Apple Account email, confirming Apple Account email, logging in to iCloud and accepting terms of service), running different device simulators, running simulators on different Mac computers... none of which yield a different result. By contrast, I can sign in to the Sandbox Apple Account without issue on a physical device. The problem occurs only via Simulator.

We are experiencing a critical issue where StoreKit 2 is returning empty products when using Product.products(for:), specifically on devices running iOS 18.4.

 This issue does not occur on iOS 18.3 or earlier.

 Steps:

 Created a subscription product (e.g. "upm1") in App Store Connect
 Confirmed the product is active, localised, and part of a valid subscription group
 Call the following Swift code using StoreKit 2:
 Task { do { let products = try await Product.products(for: ["upm1"]) print(products) } catch { print("Error: (error)") } } 4. Result: products is an empty list.

 This regression is blocking subscription testing on iOS 18.4. 

 Kindly someone please advise on a potential fix or workaround.

Hi, I'm new to AppStore Connect, and I'm learning how subscriptions work. I'm finalizing my first app, but on my TF, I'm having some issues with the price: it's always displayed in US dollars on my paywall. When I tap "subscribe," the Apple sheet correctly offers the price in euros. I'm using Product.displayPrice to display the price in my paywall. The documentation did mention it is The localized string representation of the product price, suitable for display. So, is it normal in my case for the price in dollars to be displayed and not the price in euros like the Apple sheet? Thank you in advance for your help.

Hello everyone The in-app subscription / purchase aren't loading in the version of my app that I'm submitting onto App Store Connect. Locally, I use StoreKit config to test/develop my app. I already have my subscription groups and legal stuff set up properly. However, when I goto my subscription group, a blue notice says Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review. Once your binary has been uploaded and your first subscription has been submitted for review, additional subscriptions can be submitted from the Subscriptions section. Learn More But when I goto Appstore Connect -> Apps -> the app I'm working on -> iOS -> Version 1.0 Prepare for Submission, I can't find any section regarding "In-App Purchases and Subscriptions". I also can't find it after going into the build by clicking on the build number(there's only Test Information and Build Metadata)

I’m trying to submit my app for review, but I’m currently blocked due to a recurring issue with in-app subscriptions. Both of my auto-renewable subscriptions (premium_monthly and premium_yearly) are marked as “Waiting for Review”. However, I am still seeing the blue box stating that “your first subscription must be submitted with a new app version.” Despite creating a new version (1.0.1) and uploading/selecting a new build , I am not seeing the “In-App Purchases and Subscriptions” section on the version page, and I therefore cannot link the subscriptions before submitting. This issue is blocking my ability to submit the app for review. Any help to resolve this would be greatly appreciated.

Hi Apple Developer Support, We're currently implementing auto-renewable subscriptions in a React Native app using the react-native-iap library. The subscription purchases are working as expected in Sandbox. We receive the transaction and purchaseUpdatedListener gives us a valid-looking transactionReceipt However, when we attempt to validate this receipt with Apple's servers, the response consistently returns status code 21002, indicating that the receipt data is either malformed or missing. We’ve confirmed the receipt is well-formed, properly passed as received, and well above the minimum size expected. The shared secret is correctly configured and matches the subscription group. We're using the correct sandbox endpoint and ensuring no modification is done to the receipt before validation. Despite this, validation fails every time. We are looking for guidance or clarification on what might cause this status, especially when the receipt is coming directly from the system after a successful test purchase. const purchaseUpdateSub = purchaseUpdatedListener(async (purchase) => { console.log("🛒 Purchase Updated:", purchase); const receipt = purchase.transactionReceipt; if (!receipt) { Alert.alert("Error", "No receipt found."); setLoading(false); return; } }); the response is: { "status": 21002 } Any guidance on why this might be happening would be appreciated. Thanks!

Hello, why Apple use a generic billing descriptor for charges (e.g., "APPLE.COM/BILL", "APL*APPLE"), which does not include the app name? As a result, unexperienced users associate any Apple charge on their bank statement with our app, even if it's a charge from another app or service they’ve used. This is leading to: Confusion and mistrust from our users An increase in wrongful refund requests Support burden for an issue outside of our control We kindly request Apple to consider including the app name in the billing descriptor (like Google Play does). We understand Apple manages all billing, but the current setup causes confusion that unfairly impacts our app’s reputation and support load. Thank you

Hello Apple Support Team, We are using auto-renew plans in our app We have set the webhook URL in our App Store Connect account to get the Store server notification to get the auto renew data for an user The issue is when a user purchases any auto-renew plan at the auto-renew time, we are getting null data from the Apple side. We have printed the log's data to check what data are coming from the Apple webhook. we have attached our logs data please check it and let me know what can we do to resolve this

We are trying to implement / test in-app purchase for our subscription purchase in the app. We have done all the steps listed in the documentation on apple's website; and Our subscription plan is sitting in 'Ready to Submit' state. However, we are getting an empty response from, final response = await _iap.queryProductDetails({'com.company.xyz.basic1m'}); debugPrint(" Check: ${response.toString()}"); debugPrint("❌ Responses: ${response.productDetails.map((ProductDetailsResponse)=>ProductDetailsResponse.toString()).toList()}"); debugPrint("❌ Responses: ${response.productDetails.length}"); if (response.notFoundIDs.isNotEmpty) { debugPrint("❌ Not found: ${response.notFoundIDs}"); } else if (response.productDetails.isNotEmpty) { debugPrint("✅ Product loaded: ${response.productDetails.first.title}"); } The response we get is, flutter: Check: Instance of 'ProductDetailsResponse' flutter: ❌ Responses: [] flutter: ❌ Responses: 0 flutter: ❌ Not found: [com.company.xyz.basic1m] Note: We are testing with a real device iphone 13 mini via Xcode. We tried to test using, ''com.apple.test.Subscription1.monthly'', as instructed but we have not been successful with that. And seems like (based on online search), it doesn't work all the time. We also searched online for a solution, and some of the forums suggest that we have to submit the app for review when adding subscription for the first time. It doesn't mention the same that in the apple documentation. It confusing. Help and guidance in this regard would be really appreciated.

After I configured a consumable subscription(In App Purchases) on the apple platform, when I change the price in the App's server, is there any existing apple Api support to change the price on the apple platform? Of course, I know I need to resubmit.

I am stuck. Apple asked me to modify the Name/Description of one of my Subscriptions. But the subscription is "In Review" and everything (including the save button) is disabled. It's lierally impossible for me to update the Name/Description like they are asking for. I have tried rejecting my submission but they are still locked. I have asked Apple Review for help - like changing the status so that I can edit them but they won't. I can't get out of review until I modify the Name/Description of a Subscription but I can't update the Name/Description of a Subscription until I'm out of review. HELP!! 😭

Hi, I'm reaching out to report a recurring issue with in-app purchases on iOS that seems to be related to Apple’s transaction handling — not to third-party libraries. In my Flutter application, I use both StoreKit2 and StoreKit1 (for comparison) via different packages, including the official in_app_purchase package. However, in both cases, I’m experiencing unexpected reuse of transactionId and appTransactionId values, even when initiating fresh purchases with unique appAccountToken values. Problem Summary: Purchase Stream Returns Old Purchases When calling buyNonConsumable() with a new product, the purchase stream still returns data for a previously purchased product, despite clearing all Sandbox transactions and using a new applicationUserName for each attempt. Transaction IDs Reused Across Distinct Purchases Even when generating a new UUID for appAccountToken on each purchase, the returned appTransactionId and transactionId are reused — this breaks our server-side logic, which expects these fields to uniquely identify purchases and users. Example Logs: // First purchase { "appAccountToken": "2d5a0880-f68e-44a7-a414-f51204e63904", "appTransactionId": "704464472748013865", "transactionId": "2000000928154716" } // Second purchase (different user context) { "appAccountToken": "2d5a0880-f68e-44a7-a414-f51204e63904", "appTransactionId": "704464472748013865", "transactionId": "2000000928429780" } Even when using a different productId, the appTransactionId stays the same. When using StoreKit1, the productId updates properly, but the transactionId still matches the previous one. This behavior also affects App Store Server Notifications (V2): we have observed notifications tied to appAccountTokens from completely different user accounts (based on internal logs), sometimes delayed by days or weeks. I’ve prepared a reproducible example using the official Flutter in_app_purchase sample with minimal changes — you can find it here: Github gist The code is almost identical to the package example. I only added UUID generation for applicationUserName in _getToken(). In the actual app (not in this example), I retrieve the token from an API. Additional Observations from the Community: We’ve also found similar issues reported in other frameworks and languages. For instance, a developer using react-native-iap observed that App Store Server Notifications in TestFlight were tied to previously deleted users, even after signing up with a new user account and generating a new appAccountToken. Details here: User A deleted → User B signs up → receives upgrade event with User A’s token Notification uses appAccountToken from old account, not the new one This strengthens the suspicion that the issue may be related to how Apple associates transactions with Apple IDs in test environments. Questions: Is it expected for transactionId or appTransactionId to persist across purchases within the same Apple ID, even for different user contexts (e.g., separate logins in the same app)? Is there any official recommendation for avoiding this kind of data reuse in Sandbox or TestFlight environments? Should I expect appAccountToken in server notifications to always match the latest value provided during the purchase? Thank you in advance for your assistance. I would appreciate any clarification or advice regarding this issue, as it impacts production logic that relies on these identifiers being unique and consistent.