Hi All, We are facing App Rejection from Apple due to this - Guidelines 5.1.1(i) - Legal - Privacy - Data Collection and 5.1.2(i) - Legal - Privacy - Data Use Issue Description The app appears to share the user’s personal data with a third-party AI service but the app does not clearly explain what data is sent and identify who the data is sent to before sharing the data. Apps may only use, transmit, or share personal data after they meet all of the following requirements: Disclose what data will be sent Specify who the data is sent to Obtain the user’s permission before sending data Identify in the privacy policy what data the app collects, how it collects that data, all uses of that data, and confirm any third party the app shares data with provides the same or equal protection Next Steps If the app sends user data to a third-party AI service, revise the app to explain what data is sent and identify who the data is sent to before sharing personal data with a third-party AI service. If it does not already, the app’s privacy policy must also identify what data the app collects, how it collects that data, and all uses of that data, including if it is shared with a third-party AI service. If the app does not send user data to a third-party AI service or does not include a third-party AI service, reply to this rejection to confirm and add this information to the App Review Information section of App Store Connect. We have updated on privacy policy and ATT as well as Nutrition Labels and we have added a consent screen for explicitly taking the user consent for AI Services. However we are still seeing the rejection. Has some else faced a similar issue and what are the steps they followed for this.

Hello, I hope you’re doing well. I recently submitted a new app (App ID: 6759405609), which is currently in “Waiting for Review.” I understand that review times can vary, and I truly appreciate the work the review team does. My first app took almost a week to be reviewed, so I was wondering if timelines are currently similar across the board or if they may vary depending on factors like app category or developer history. I have a launch commitment with a client scheduled for this Monday, so I’m simply trying to plan accordingly and set realistic expectations. Any insight would be greatly appreciated. Thank you very much for your time. Kindest regards, Jose Rodriguez

My app update has been in "Waiting for Review" since January 31. This is my second post here, as it appears the App Review team is monitoring these posts, and this is the only place where I’ve seen direct responses. I’ve submitted multiple support requests and called Apple Developer Support several times, but they can only leave messages for the App Review team, which remain unanswered (support case ID: 102819325365). I also requested an expedited review — with no response. This update is urgent for my app and my team. We are currently blocked and losing revenue each day. I would greatly appreciate any information on how much longer this might take, or whether it is worth continuing to wait.

I have an auto-renewable subscription and added everything in IAP subscriptions and inside my app. But I still keep getting this rejection and no one responds to be question at the app review. " Guideline 2.1 - Performance - App Completeness We are unable to complete the review of the app because one or more of the in-app purchase products have not been submitted for review. Specifically, the app includes references to subscriptions but the associated in-app purchase products have not been submitted for review. Next Steps To resolve this issue, please be sure to take action and submit your in-app purchases and upload a new binary in App Store Connect so we can proceed with our review. Note you must provide an App Review screenshot in App Store Connect in order to submit in-app purchases for review. Learn more about required in-app purchase metadata. " But I have done all thse things and submitted the new binary as well. Still rejection.

We are facing an issue with App Store review and would appreciate some guidance. Our application is designed strictly for iPhone devices only. The app includes a SIM binding mechanism that requires sending an SMS from the registered mobile number for device verification. This functionality depends on the physical SIM capabilities available only on iPhone devices. However, during the review process, Apple is testing the app on an iPad device. Since iPads generally do not support sending SMS from a physical SIM (especially Wi-Fi models), the SIM binding process fails, which is resulting in app rejection. We have: Configured the app deployment target for iPhone only. Set the device family to iPhone in Xcode.

Numerous people have told me that they tried to rate and review my app in App Store, but the ratings were not accepted. On their phones, the star immediately blanked out. In App Store Connect, I don't see their reviews. In the App Store, there are only a handful of reviews. The app has thousands of downloads and has been in the store for 2 weeks. The lack of ratings is hurting my App Store ranking. Is this a known problem? What steps can I take to investigate or resolve this?

More than 2 week's ago submitted 3 apps, and it's still stuck on "In Review" status with zero updates. No updates in statuses. No updates from email support Apple Team. We create some tickets on support tab, but no updates from Apple Team. Apple’s review process usually isn’t this slow, so I’m starting to wonder if something’s broken on their end… Would appreciate any insights or updates from others who’ve managed to get through this too!!! Can you please help us to resolve this issue?

Hello, I’m hoping to get some guidance regarding a submission that appears to be delayed. We submitted our iOS app on February 1, 2026, and it has remained in “Ready for Review” status since then (currently February 20). For context: • Initial submission: February 1, 2026 • Support case opened: February 9, 2026 • Expedited review requested: February 18, 2026 • Current status: Still “Ready for Review” We understand review timelines can vary, and we appreciate the work of the App Review team. However, given the length of time in queue and the lack of status changes, we wanted to confirm that the submission is active and not blocked or requiring additional information from our side. We have not received any rejection, clarification request, or indication that further documentation is needed. If anyone has experienced a similar delay or can advise on next steps, we would greatly appreciate it. Thank you in advance.

Hey team! I’m trying to request an expedited review for an app launching on the 24th of this month, but I’m unable to proceed. The request that fetches the apps for the selected organization is failing with a 500 error, even though it still returns the list of apps. I’ve tried clearing my Chrome cache and also attempted the same process in Safari, but the issue persists in both browsers. Has anyone run into this before or knows how to get around it?

Hello everyone, We are currently facing a pending termination notice under Guideline 3.2(f) and are trying to better understand the root cause so we can ensure full compliance. Brief timeline: Feb 4: Our in-app events were rejected → we removed them immediately Feb 6: After the Guideline 1.2 update, our account received a pending termination notice We submitted appeals but continue to receive generic responses without specific details We proactively removed all instant/random video matching functionality and submitted a fully updated build The new build has been in “Waiting for Review” for ~10 days Current challenges: We cannot clearly identify what triggered the 3.2(f) determination Multiple call requests have not received a response Contact options with App Review in App Store Connect appear disabled Our goal is simply to understand the concern and ensure full compliance with the App Store Review Guidelines. If anyone has experienced a similar situation or can share guidance on how to get clarity from App Review, we would greatly appreciate your insights. Thank you in advance for any help.

Hello, I have an iOS application that has been submitted for review and is currently in the “Waiting for Review” state. App details: App Name: Fato Platform: iOS Version: 1.2.6 Submission date: February 10 Current status: Waiting for Review This update includes significant UI and user experience changes following previous App Review feedback, including a custom-built interface and updated metadata. The app has been waiting for review for several days without moving to “In Review,” and I wanted to ask if this duration is expected for apps with prior review history, or if there is anything additional I should check from my side. I have already submitted an expedited review request and opened a Developer Support case, and I would appreciate any general guidance on expected timelines or next steps. Thank you in advance.

Hello everyone, I’m facing an issue with In-App Purchases during App Review and would appreciate guidance from anyone who has encountered a similar situation. Context: New iOS/iPadOS app, first submission. One Non-Consumable In-App Purchase. IAP was created, fully configured, and submitted together with the app version. IAP status in App Store Connect: In Review. App includes Restore Purchase and uses standard StoreKit purchase flow. Paid Apps Agreement is accepted. Problem: During Apple’s review, when the reviewer taps the purchase button, a generic error appears: “Purchase failed. An error occurred, please try again.” Apple rejected the app under Guideline 2.1 – Performance – App Completeness, stating that the IAP shows a bug. What seems to be happening: The IAP itself is still in review and therefore not fully active, which causes the purchase attempt to fail. However, the app cannot be approved because the purchase fails, creating a circular dependency: App cannot be approved because IAP purchase fails. IAP cannot work because the app is not approved yet. According to Apple documentation, IAPs are tested in the sandbox during review and should not require separate approval to function, so I’m unsure what additional step is required. Questions: Is there any special configuration needed to make first-time IAPs work during review? Should Apple reviewers be able to complete sandbox purchases even if the IAP status is “In Review”? Is there a recommended workaround or reviewer instruction to avoid this deadlock? Any insights or real-world experience would be greatly appreciated. Thanks in advance.

Hello, My new app has remained in the "Waiting for Review" status for an extended period. I initially submitted it on January 23, 2026. After several days without any progress, I submitted an inquiry on January 27 but have not yet received a response. On February 1, I canceled and resubmitted the app, wondering if there might have been an issue with the review queue, but it still remains in the "Waiting for Review" state. I had scheduled my marketing activities based on the typical review timeframe, but since the review has not started and there is no indication of how much longer the wait will be, it has been difficult to adjust my plans accordingly. If anyone has experienced a similar issue and managed to resolve it, I would greatly appreciate any insights you could share. Thank you for your time, and I hope you have a great day.

Hello. My recent app submission got rejected after many days in the queue, but without providing a reason. My app is an AI app that uses the OpenAI API, and has been since version 0 (almost a year), however in this latest version, which was a minor update, the reviewer rejected the submission and only asked a question: We need more information to continue the review. Next Steps Provide detailed answers to the following questions: Does the app use a native AI agent? Or does it rely on a third party AI service? I, of course, responded right away. But I just don't know what I'm supposed to do next. Am I supposed to cancel the submission and resubmit so they see my answer? Or will they check my answer after some days/weeks? It's been 4 days since I responded already. Also what was the cancellation reason? Am I supposed to write my third party service providers in the description or something? If anyone can provide advice, especially regarding whether I should cancel and resubmit or just continue waiting for a response. It's been almost 1 week since my original submission now

Title: App stuck in Kids Category review loop — never intentionally published as Kids Our education app has been on the App Store since 2020 under the Education category. We recently submitted an update and it keeps getting rejected under Guideline 1.3 - Kids Category. The problem: we have never intentionally published our app under the Kids Category. Our current App Store Connect configuration is: Age Categories and Override: Not Applicable Calculated Age Rating: 4+ Primary Category: Education Secondary Category: Games No "Made for Kids" designation is selected anywhere. Here is the timeline: Feb 13: Rejected — "You have selected the Kids Category for your app" — asked us to add parental gates for links, purchases, etc. Feb 18: Rejected again — "Your app does not appear to be designed for kids aged 11 and under" — told us to resubmit without Kids Category designation. We replied with screenshots showing "Not Applicable" is selected and asked what else needs to change. Feb 19: Rejected again — "Your app was previously approved for the Kids category" — told us to resubmit under a new App ID. We replied explaining that we never published under Kids Category and that creating a new App ID would mean losing years of reviews, ratings, and user history. Feb 20: Same rejection, same template response about Kids Category. We have scheduled a Meet with Apple appointment but it is not available soon. Meanwhile our update is blocked. Our questions: Has anyone experienced a similar situation where their app was flagged as "previously approved for Kids" when it was never intentionally submitted under that category? Is there a way to verify which version (if any) was approved with the Kids designation? We cannot find this information in App Store Connect. Has anyone successfully had this flag removed without creating a new App ID? If we did have to comply with Kids Category guidelines, would that remain a permanent requirement even though "Not Applicable" is now selected? Any advice or similar experiences would be appreciated. We have been going back and forth with the review team for over a week and the responses do not address our specific situation.

Hi everyone, I’m currently experiencing unusually long review waiting times and wanted to ask if others see the same behavior this week. My situation: • App Store update has been in “Waiting for Review” significantly longer than usual • A newly submitted build also seems stuck • TestFlight processing is slower than I normally see • Expedited review request and contact attempts didn’t change the status so far What confuses me is that I still see other apps receiving updates, so I’m unsure whether this is a broader review delay or something submission-specific. I’m not trying to escalate anything — just looking to understand if this is currently affecting more developers. Would really appreciate hearing about your recent experiences. Thanks and good luck to everyone waiting 🙂

We are facing an issue with App Store review and would appreciate some guidance. Our application is designed strictly for iPhone devices only. The app includes a SIM binding mechanism that requires sending an SMS from the registered mobile number for device verification. This functionality depends on the physical SIM capabilities available only on iPhone devices. However, during the review process, Apple is testing the app on an iPad device. Since iPads generally do not support sending SMS from a physical SIM (especially Wi-Fi models), the SIM binding process fails, which is resulting in app rejection. We have: Configured the app deployment target for iPhone only. Set the device family to iPhone in Xcode. Any guidance would be greatly appreciated.

I've come back to a project that last released some 8 years ago. I've updated it over the last couple of months and now I'm trying to create a new version on App Store Connect, but the button isn't there. I still have a couple of versions listed there, one in "Prepare for submission" and one in "Ready for Distribution". The one labelled as ready for distribution is actually still in the app store. There doesn't seem to be an option to delete the version I never submitted

Hi, In the web portal of developer.apple.com when you create or edit a provisioning profile there is a possibility to set "Entitlements", which is I understand also called as "Template". Our project has such entitlements, like NSE Filtering or CarPlay. But in the ProfileCreateRequest https://developer.apple.com/documentation/appstoreconnectapi/profilecreaterequest there is no possibility to provide such parameter, this is why we are not able to automate our flow of provisioning profile update. Is there any workaround? Or maybe I need to fill a request to improve this API?

Hi! We are facing App Rejection from Apple due to this <> Guidelines 5.1.1(i) - Legal - Privacy - Data Collection and 5.1.2(i) - Legal - Privacy - Data Use Issue Description Issue Description The app appears to share the user’s personal data with a third-party AI service but the app does not clearly explain what data is sent, identify who the data is sent to, and ask the user’s permission before sharing the data. Apps may only use, transmit, or share personal data after they meet all of the following requirements: Obtain the user’s permission before sending data Next Steps If the app sends user data to a third-party AI service, revise the app to ask the user’s permission before sharing personal data with a third-party AI service. If it does not already, the app’s privacy policy must also identify what data the app collects, how it collects that data, and all uses of that data, including if it is shared with a third-party AI service. If the app does not send user data to a third-party AI service or does not include a third-party AI service, reply to this rejection to confirm and add this information to the App Review Information section of App Store Connect. <> We already updated our privacy policy. The ATT implementation was done. We even added a consent screen emphasizing that we need the user's consent to share some information with third-party AI services. And after all that, we are still seeing the rejection. Has someone else faced a similar issue? I saw someone here in the forum having almost the same problem, but there wasn't a solution. What are the next steps?