I’ve been having an issue where I keep getting logged out of App Store Connect. Every time I enter my email and password, the page just redirects me back to the login screen. It’s not just me — my colleagues are facing the same issue when they try logging in as admins on my account too. Any ideas on what’s going on?

I am Pakaytip,Here is the detail infomation about my issue: The first time I registered a developer account for my organization, I used my gmail email address. When I submitted the app for review for the first time, the review team replied to me that because our app provides loan services, the developer account must use an email address in the same domain as the company. So I followed the guidance of the developer rules and transferred the holder of our developer account from my previous gmail to the current email address with the same domain as the company in Membership: ******@thiensuratleasing.com Now the name of our organization is: THIENSURAT LEASING COMPANY LIMITED Account Holder: ******@thiensuratleasing.com But when I resubmitted for review, I still received a rejection for issue 3.2.1, as follows: __****Hello, Thank you for your response. However, in terms of 3.2.1, we continued to find that the verified email domains for the "Contract Admin" only end with gmail.com and do not match domains for the submitting company or partnered financial institution. Should you require additional assistance, you can use the contact us page to request help with setting up or distributing your app through App Store Connect. We look forward to reviewing your resubmission. Best regards, App Review** **__ So, I want to know how to update the email address here in "Contract Admin"?

Hi all, I‘m using the certificates API in order to create a development certificate. I want to create a Jenkins job that will give employees an option to create a certificate without giving them admin rights. I’m creating a new certificate without any issues. When I try to create another certificate with a different CSR (for a diff user) I get an error that a certificate already exists. Is it limited to create only one certificate per API key?? Thanks!

I am using expo for building my app for ios and android. I have submitted my app for review in app store (for ios), it got rejected because the ui is not optimized for ipad.I only want to use the app in iphone. How can i do that ?

App Status shows Ready for Distribution but the app does not get listed in the App Store, any reason? There is no red mark or any message highlighting is pending. Please note, Automatic Release option is set View on App Store shows App Store Preview followed by the product logo name and other details Business Agreements Filled with Paid Apps, Free Apps, Banking Information, Tax Forms. Not sure anything more.

It is possible to provide new updates for the existing users while not having any more new users download our app by removing the app from sale ?

**My app contains 2 languages and it works fine when I use it, so it's not an app issue. ** But on appstoreconnect it only shows me one language, why doesn't the second one appear? appstoreconnect -> myapp -> distributions This is what I would like to see

Hello! I encountered an issue while packaging and uploading the project to the Mac store. I received an email stating: ITMS-90296: App Sandbox not enabled - The following executors must include the 'com. apple. security. app sandbox' entitlement with a Boolean value of true in the entitlement property list: [[com. electron. iflyrecclient. pkg/Payload/iFlytek Listen. app/Contents/MacOS/iFlytek Listen]] Refer to App Sandbox page at https://developer.apple.com/documentation/security/app_sandbox for more information on sandboxing your app. Though you are not required to fix the following issues, we wanted to make you aware of them: ITMS-90886: 'Cannot be used with TestFlight because the signature for the bundle at' iFlytek hears. app 'is missing an application identifier but has an application identifier in the provisioning profile for the bundle.' Bundles with application identifiers in the provisioning profile are expected to have the same identifier signed into the bundle in order to be eligible for TestFlight.' But in my memory, the sandbox was set to true. I have also tried the methods in the forum, but they have not been resolved，I hope you can help me see what happened. Here are the specific situations I developed, This project is built and developed using electron9; The entire project was not developed using Xcode; The specific process of packaging into pkg is as follows: Step 1: Use an electron packager to package the app file Step 2: Use electron/osx sign to sign the entire app file (with options such as entitlement and provisioning profile configured) Step 3: Use the productbuild -- component Yourappname. app/Applications -- sign "3rd Party Mac Developer Installer: *** *** (XXXXXXXXXX)" Yourappname. pkg command to generate the pkg package Step 4: Upload to transporter The above operations were executed normally, and after the second step of signing, using the codesign dvvv -- entities -provided on the official website to query also showed that the sandbox was true. However, after the upload was successful, you will receive an email showing an issue, and the corresponding uploaded version cannot be found on the app connect website Hope to receive your answer. Wishing you good health and smooth work! PS: When generating the app, there is no sandbox related configuration in Info.Plist in the app content package. Is this normal? I checked the info.Plist of Google Chrome, Sogou Input Method and other software, and there is no sandbox configuration. Moreover, I tried manually adding it and then packaging it, but also encountered the same email problem.

How can I check the orders from my app's users? Sometimes users may encounter issues with their payments, so I need to verify the transactions when there are problems reported by my app's users.

Could I implement a button in my application that would open an external link where people could register their account? Just like the Netflix or Disney Plus app has. I think my application falls under the category of "reader" app, just like Netflix and Disney Plus. While I was developing the app, the apple review team rejected my app because of the button to the external registration page. But I see that all other applications that belong to the Reader app have a button, so I'm interested if someone can help me, what do I need to do to enable the button to the external user registration page? best regard Nemanja Nedelkov

Hi, Thank you for your feedback regarding our app submission. We understand that the latest version was rejected under Guideline 4.3(a) - Design - Spam. We would like to confirm that our app is unique, combining casual gaming and video chat to deliver an engaging and distinct user experience. This update is critical for ensuring optimal performance on iOS 18 and providing a seamless experience for users who have already upgraded. We hope to resolve this matter fully and avoid encountering similar issues with this guideline in future submissions. We kindly request that the review team re-evaluate our app’s uniqueness and design. Additionally, we would greatly appreciate your assistance in expediting the review process so we can release this important update to our users. If further clarification or additional information is needed, please don’t hesitate to reach out. Thank you for your understanding and support. Best regards, The Fachat Team

Not using beginRefundRequest like method from client side code, Can I ask apple to refund specific order from website or help center? If it possible where is the ask to refund menu in appstore connect or other?

Hi, I was notified about quarantine files but I don't know why? ITMS-91109: Invalid package contents - The package contains one or more files with the com.apple.quarantine extended file attribute The mentioned file is to project logo as PNG image. The PNG file is located here: MyApp.app/Contents/Resources

Hi everyone, I’m experiencing a frustrating issue with my iTunes Connect account and could really use some advice or insights. Here’s the situation: I recently added my banking information on iTunes Connect. The system initially stated that the updates would process within 24 hours. However, it’s now been nearly two weeks, and nothing has progressed. I’ve contacted Apple Support, and my concern was referred to the Financial Support team, but I’ve only received generic responses stating that my account is under review. Here’s what I’ve done so far: Sent follow-up emails to the Financial Support team, requesting a status update and asking to speak to a supervisor. Reached out to the original support engineer and asked them to escalate my case to their manager. Despite these efforts, the issue remains unresolved. The delay is preventing me from releasing my free app. Has anyone encountered a similar issue with banking updates taking this long to process? If so, how did you resolve it? Are there any additional escalation steps or alternative channels I can try?

"keychainAccess" is my embedded framework. Error installing '/Users/santoshkumar/Downloads/FieldWorkSTG_V1826.ipa', ERROR: Error Domain=com.apple.dt.CoreDeviceError Code=3002 "Failed to install the app on the device." UserInfo={NSURL=file:///Users/santoshkumar/Downloads/FieldWorkSTG_V1826.ipa, NSUnderlyingError=0x600009f27090 {Error Domain=IXUserPresentableErrorDomain Code=1 "Unable to Install “FieldWork STAGE”" UserInfo={NSUnderlyingError=0x600009f27360 {Error Domain=MIInstallerErrorDomain Code=71 "FieldWork.app/Frameworks/KeychainAccess.framework is missing its bundle executable. Please check your build settings to make sure that a bundle executable is produced at the path "FieldWork.app/Frameworks/KeychainAccess.framework/KeychainAccess"." UserInfo={NSUnderlyingError=0x600009f273c0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo=0x600004c8c940 (not displayed)}, FunctionName=-[MIExecutableBundle executableExistsWithError:], SourceFileLine=1580, NSLocalizedDescription=FieldWork.app/Frameworks/KeychainAccess.framework is missing its bundle executable. Please check your build settings to make sure that a bundle executable is produced at the path "FieldWork.app/Frameworks/KeychainAccess.framework/KeychainAccess".}}, NSLocalizedDescription=Unable to Install “FieldWork STAGE”, NSLocalizedRecoverySuggestion=FieldWork.app/Frameworks/KeychainAccess.framework is missing its bundle executable. Please check your build settings to make sure that a bundle executable is produced at the path "FieldWork.app/Frameworks/KeychainAccess.framework/KeychainAccess"., NSLocalizedFailureReason=Please try again later.}}, NSLocalizedDescription=Failed to install the app on the device.} Domain: com.apple.dt.DVTCoreDevice Code: -1 User Info: { DVTErrorCreationDateKey = "2024-11-13 07:28:18 +0000"; } -- Error installing '/Users/santoshkumar/Downloads/FieldWorkSTG_V1826.ipa', ERROR: Error Domain=com.apple.dt.CoreDeviceError Code=3002 "Failed to install the app on the device." UserInfo={NSURL=file:///Users/santoshkumar/Downloads/FieldWorkSTG_V1826.ipa, NSUnderlyingError=0x600009f27090 {Error Domain=IXUserPresentableErrorDomain Code=1 "Unable to Install “FieldWork STAGE”" UserInfo={NSUnderlyingError=0x600009f27360 {Error Domain=MIInstallerErrorDomain Code=71 "FieldWork.app/Frameworks/KeychainAccess.framework is missing its bundle executable. Please check your build settings to make sure that a bundle executable is produced at the path "FieldWork.app/Frameworks/KeychainAccess.framework/KeychainAccess"." UserInfo={NSUnderlyingError=0x600009f273c0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo=0x600004c8c940 (not displayed)}, FunctionName=-[MIExecutableBundle executableExistsWithError:], SourceFileLine=1580, NSLocalizedDescription=FieldWork.app/Frameworks/KeychainAccess.framework is missing its bundle executable. Please check your build settings to make sure that a bundle executable is produced at the path "FieldWork.app/Frameworks/KeychainAccess.framework/KeychainAccess".}}, NSLocalizedDescription=Unable to Install “FieldWork STAGE”, NSLocalizedRecoverySuggestion=FieldWork.app/Frameworks/KeychainAccess.framework is missing its bundle executable. Please check your build settings to make sure that a bundle executable is produced at the path "FieldWork.app/Frameworks/KeychainAccess.framework/KeychainAccess"., NSLocalizedFailureReason=Please try again later.}}, NSLocalizedDescription=Failed to install the app on the device.} Domain: com.apple.dt.DVTCoreDevice Code: -1 -- System Information macOS Version 14.5 (Build 23F79) Xcode 15.4 (22622) (Build 15F31d) Timestamp: 2024-11-13T12:58:18+05:30

Hi, I’m a developer working on iOS applications, and I need access to a TestFlight invitation code. This will help me test [briefly describe your purpose, e.g., a beta app or a tool]. Could you please provide me with the code or guide me on how to access it? Thank you so much! Best regards, [Edris Rahimi]

Third-party analytics SDKs, such as Firebase, can collect and analyze in-app purchase data without requiring explicit coding by developers. How do they achieve this? Does Apple provide a mechanism to monitor in-app purchases, or do these SDKs implement runtime monitoring of the system’s in-app purchase process themselves? Additionally, I noticed that when using StoreKit 2 for in-app purchases, Firebase require developers to explicitly write code to enable the collection of in-app purchase data. Is this because the StoreKit 2 framework no longer supports arbitrary services implementing runtime monitoring of in-app purchases?

We have an app that’s been in the store for a year, and the latest version was rejected for Guideline 5.6 - Developer Code of Conduct. The app attempts to manipulate customers into making unwanted in-app purchases. Specifically, the app shows a one time offer for subscription when the user closes the initial subscription page launched upon opening the app. Essentially we have a soft paywall at the end of onboarding, and if the user closes that paywall we pop a second paywall with a one-time offer with an introductory offer (2 months for $1, “Once you close your one-time offer, it’s gone!”). We’ve had this in the last few versions of the app, but not been flagged for it. The strategy of having a one time offer after end of the onboarding paywall is not uncommon, and we are copying the approach used by many other apps in the app store. Limited time offers are a staple of marketing across all types of B2C stores. Does anyone have any experience with this type of rejection? Should we stick to our approach and escalate to a phone call? Change the one-time offer to a “limited time offer” (e.g. reduced price for 12 hours) so there is less pressure to decide right then? It’s a strange rejection because it doesn’t seem like we are doing anythign unusual. An onboarding soft-paywall followed by a one time offer is less of a push than a hard paywall (which is approvable), and offers some people an appealing way to test the app before committing to pay for a subscription (which doesn’t offer free trials). However, we don’t want to get flagged as a bad actor by the App Store reviewers.

I'm currently in the process of submitting a new app with a single non-consumable In-App Purchase. After creating the IAP in AppStore Connect, I created a synced StoreKit config in Xcode which correctly loaded the purchase. After making sure that the transaction works as expected within the app, I submitted the app in AppStore connect, including the In-App Purchase. Since then, the In-App Purchase can not be found in the StoreKit configuration and isn't displayed in the app, which lead to the submission being rejected. As requested by the review team, I have resubmitted the In-App Purchase, so it's currently "Waiting for Review" but still not showing up in the StoreKit configuration in Xcode. I'm not quite sure what I'm doing wrong here. I have other apps live in the AppStore with IAPs and no outstanding agreements to sign.

My iOS app has been in beta via TestFlight for 2 months without any issue. I use FlutterFlow and Firebase for my app build. I added the RevenueCat paywall and entitlement queries per their integration documentation. Within an hour or two of testing paid app subscriptions I lose access to iMessage on my iPhone and when I call Apple they say it's because the device/number has been reported as spam. This has now occurred on two separate devices with two different cell carriers which is frustrating since Apple representatives mention that they only perform a "one time exception" to reinstate iMessage privileges. The paywall and subscription to content is working perfectly. However, I don't feel confident releasing the app until I can confirm this won't happen to customers in production. I have no clue how to begin to test and troubleshoot this sort of issue outside of risking my personal phone numbers since it seems out of my control. Any insight or ideas?? Thanks so much!