Hi there, I dont now what to do anymore and you help is more than appreciated. My app + subscriptions has been certified before 8 days on Monday, 8th but my subscriptions are not shown in the App Store. That leads to a loading spinner since 8 days in my production app! I have an email, where I see that the app + all 6 subscriptions has been approved. On the other hand I see that my subscriptions are still in review and dont see them below the app in the App Store. I was given last week on Tuesday (before 7 days) an expedite review for the subscriptions, because the Apple developer support was writing that the subscriptions are not yet certified. The expedite review has not taken place since 7 days or its not true what the Apple Developer Support is writing (subscriptions need to be reviewed). I think the subscriptions are not linked to the app and I am in a dead lock situation. I need your help, because I have fears that I receive 1 star recommendations and the developer support cannot help me since 8 days. Best regards Tino Link to the App: https://apps.apple.com/de/app/vario-one/id1605797423

This error appeared yesterday out of the blue. I'd been on appstoreconnect.apple.com working on an app update and later in the day when I tried to log in again I immediately get the error, "Failed to verify your identity. Try Again". No verification code is sent and it's not a password issue, as that's a different error. I'm able to log in to iOS devices and Apple's apps, like the App Store Connect App. I was even able to log in to the Apple Support App and change my password, but I still couldn't access any Apple websites. If I try to log in to icloud.com, searchads, appstoreconnect.apple.com, developer.apple.com, or appleid.apple.com I immediately get the same error and no 2FA code is sent. I've seen online that others have had this issue and some resolved it by appending a verification code to the end of their password, but that hasn't worked for me. (Even though Apple's sites fail to send the 2FA I was able to get a code by going into iOS Settings->iCloud->Passwords & Security->Send Code). Has anyone had this issue and been able to resolve it? I've seen online that people have periodically experienced this issue for years, but I've seen no solution other than the code-appending trick. Apple Developer Support and regular Apple Support haven't been able to help so far (they also told me to try appending a 2FA code to my password). I had to create another Apple ID just to be able to get back into this forum and also the Contact Support page. But now that I have a support case the only way I can communicate with the rep is by logging in with the ID that actually has the login issue. The issue may be rare, but it's been around for several years and Apple has set up its support systems in a way that makes it extremely difficult to get support in these circumstances. In fact, regular Apple Support has no ability to even transfer a call to Developer support. If anyone can help me with this I'll buy you a beer--heck, several beers. Thanks

In App Store Connect I've uploaded a new build about 11 hours ago and but I'm unable to distribute the App to my tester groups - including internal. The internal group is grayed out. I am able to Select an External group but they actually do not receive any email notification nor do they see any update within their TestFlight App. I've attempted to upload the build a few times, including old builds which had been distributed in the past to no avail. I'm not able to distribute to any tester group, please advise.

Dear all, This is my first post in this forum - and, in fact, my first app, too! I'm glad to be here, and thanks in advance for your help. I'm looking to offer an app for a one-time payment. I'd also like people to be able to try the app for a week. It seems that the "Pricing and Availability" section in App Store Connect is not the right place to configure this kind of offer. It does allow me to set a one-time price, but I cannot find a trial-period there (or am I missing something?) Two different strategies seem possible here: Using in-app-purchases: make the actual app free, but ask users after a week to buy a non-consumable IAP. The problem with that: I need to verify that the app has been installed for seven days ... even if it has been uninstalled at some point. Using subscriptions: There is a "free trial" option for subscriptions. But after that free trial, subscriptions are being payed periodically. I'd rather have the user only pay once for lifetime-access. Some apps seem to use strategy 1 - I believe the "Lap swim" app does. But still it seems like a bit of a hack - is there a more elegant way to achieve this?

Dear Experts, What is the current best practice for build numbering? I ask because I am aware that when exporting an archived app for upload I am now asked if I want Xcode to manage the build number for me. In the past I have set a build number in the Info.plist, often based on the date, e.g. 2.4.20230218. Now, I am asked if I want that to be replaced by something like 2.4.7 (if I recall correctly). So far I've answered No. Previously I have searched for automatic build numbering and I've found web pages that suggest adding a script to the build process that automatically increments the build number in the info.plist, or similar. I've not tried to implement that myself. In some of my apps, I have code that needs to know the full version at compile time (e.g. app receipt validation). How would that interact with the new feature? Thanks, Phil.

I am trying to upload an App Preview to App Store Connect for a iphone app,I created the preview as an "App Preview". When I try to upload the app preview I get the message " your app preview is too big". The preview is 30 sec. It is 6 MB in size. MP4 format. Who know how to change my app preview

I have a very embarrassing problem. that I can't transfer my macOS app to another account. and above is wrong picture. I already tried to delete the apps group. but it doesn't work. this transfer is very important for our team. if anyone can tell me how to do, I will be very grateful.

Hello, I'm trying to renew my Appstore Connect subscription but unfortunately I'm facing problems. Our Account Holder ID is locked and when he tries to log in an error message keeps showing up saying "This Apple ID has been Locked. Contact your Administrator or Manager to reset your password and unlock your account." whose the admin or manager in this case? I contacted the support multiple times and they referred me to this link. https://support.apple.com/en-us/HT201487 We tried these steps but sadly no luck. whenever he tries to change the password an error message keep popping up saying "Need to reset your password? Contact your organization’s Administrator or Manager and ask them to reset the password for your Managed Apple ID"

Hi, can some one please guide how to contact apple support for the verification process the only way is to contact via email but every time i sent them an email from there website i get an automated reply and no ones contact me it's been days i need to migrate my account from individual to organization already submitted all my details business information D.U.N.S number etc but no luck. Please guide how can we process our request? Thank you

Hi! Our app has been rejected several times now. We first selected the "made for kids" category because that was the age recommended by apple. Everything went fine at first but now, two updated later, we are starting to get rejected. We unchecked the made for kids box but even after that we are still not getting approved. We have tried to explain our issue to apple support but they aren't giving us any good answers. Is there any way to resolve this issue? We are really in the need of help.

I had everything working with Revenue Cat. Then my app got rejected for not loading subscriptions, which was odd because a previous built was rejected for wording on that same paywall. I checked, and realised I suddenly can't fetch products in testFlight either. I can only see products in Xcode using the store kit configuration file. I've found many issues like this online and everybody point to the same solutions (that seem to work for most), but here's what I tried so far: Checked that all my agreements in App Store Connect are active Checked that ids match between Xcode / revenue cat / App Store connect Store kit config file is syncing with App Store Connect correctly I removed revenue cat and used the store kit api directly to fetch products. The array of products is empty in all environments that don't have access to store kit config file. Checked status of all subscriptions (all waiting for review -- as they were when the paywall worked) Nothing seems to work... Any suggestions? Many thanks

For a few days now, we are getting an error page saying "403 Forbidden" when clicking the "Edit Advanced Experience" button for our App in App Store Connect. Also, the cache status for our domains says "Cache status updated on Feb 29, 2024 at 10:49 AM." which is almost a week ago. Are we the only app having this issue, or is it more widespread?

Has anyone successfully completed DSA compliance phone number verification using the "receive a phone call" option? It seems that Apple first tries to send an SMS. You then have the option to resend another SMS, to receive a phone call, or to upload documents. When I choose to receive a phone call, it seems that the Apple system calls me but it hangs up without reading out a code. Has anyone got this to work?

New Apple Developer here, I've built my first iOS app in Xcode and wants to get it onto some friends' iPhones to do some external testing and give me some feedback. I've read the Apple Developer documentation on how to use TestFlight, but it's not understandable since step 1 is entering information about the app in App Store Connect and step 2 is uploading the app to App Store Connect? Can someone please write some easy step-by-step directions on how to get an iOS app from Xcode onto external testers' iPhones for a first-timer in 2024? Thank you so much!

I uploaded a build to testflight and released it to Internal testers, however when the testers tried downloading the app a alert dialog shows the following: Could not install [App] The requested app is not available or doesn't exist. Also tried to submit it via external testers but getting another error.

Hello, I'm trying to understand what happens when a subscribed customer of a subscription A purchases a promotional offer for the same subscription A. Let's say the product is a yearly subscription priced at $100. When the month 7 starts (6 months remaining in the regular subscription period), I send the user a promotional offer for the same product but priced at $25 for the first year (100$ afterwards) and he accepts the offer. Is the promotional offer started only at the end of the current year (after the 6 remaining months) or is it started immediately and he gets a pro-rata refund for the 6 remaining months? Thanks.

I added my first subscription to my app using StoreKit's SubscriptionStoreView. Everything worked as expected in the debug environment and also in TestFlight. So I submitted my app and subscriptions to App Store Connect, got everything Approved and released. After updating my app through App Store and checking the Subscription View, it just says "Subscription Unavailable. The subscription is unavailable in the current storefront." I waited around 3 days and still getting the same message. Now the very strange behavior starts. I went to App Store Connect, I made and edit to the subscription description, saved, removed the edit, saved, and submitted to review. 15 minutes later the subscriptions appear in my app and everything works as expected. After getting the edit approved, the Subscription View in my app again only showed the message "Subscription Unavailable. The subscription is unavailable in the current storefront." No user is able to see the subscriptions anymore, even though it worked as expected before the edit was approved. So I did the same as before. Again, make an edit to the subscription description, save, remove the edit, save, submit to review. 15 minutes later the subscriptions are again available in my app and it works as expected. This is definitely not the expected behavior and submitting the subscription edits every day is wasting the App Review Team's time as well as mine. I contacted Apple Developer Support but I didn't get any reply back (at least yet). I am not the only one experiencing this. I found a friend online who has the exact same issue, and is able to temporarily solve it by making an edit to the subscription description as well. So far it has been a huge headache, and we are losing customers this way. Please if anyone has experience with this problem, or has any suggestions, they will be greatly appreciated. Thank you so much, Tomas

I have simple non-consumable IAPs set up for an app on macOS. Testing in development with a local .storekit configuration file, everything works as expected. Testing in development with a remote Sandbox, everything also seems to work fine. Product names and prices fetch correctly, I am able to make purchases with a Sandbox account (both US and UK). Once I upload a build into TestFlight, IAPs no longer work. The tester would download the Beta app from TestFlight. They open a license manager and can see all the product names, descriptions and prices are pulled from Apple servers correctly (with the correct local currency as well!). So far so good. When trying to purchase any of the IAP, the following error appears: This is TestFlight so testers are using their real Apple ID. My understanding is that they should continue using their production credentials and a TestFlight Sandbox would be configured behind the scenes automatically. This error always says the users cannot purchase from a US store and must switch to [whatever user’s actual store location is] store. For example, my account is based in the UK, has got a UK billing address and a UK payment method, and the error tells me to switch to the UK store. People in Canada get a similar error - you must switch from the US store to Canadian. The error makes no sense, the account is already in the desired country. Clicking on the “Change Store” button opens the App Store app and displays another error: “Cannot Connect to App Store”. Clicking Retry just results in this errors showing again and again. Clicking OK takes us back to the failed IAP purchase and the final error message appears: “Purchase Error - Unable to Complete Request”. Things I’ve done / checked: IAPs are configured in App Store Connect and available for all regions prices are set for all regions in App Store Connect IAP name and description localisation in English (UK) IAP status is Ready to Submit, I don’t think I can go past that unless I make a production release (which I can’t until we fix the problem) IAP capabilities added in xcode the problem is not account, machine, or location dependent - every beta tester testing my app on TestFlight has the same issue, they each use a different account and have accounts in different countries double checked the App Store account location in the App Store settings - it is definitely matching the store this error is asking to switch to application exits at startup with error 173 if app receipt cannot be found - this one was suggested by the review team, I could not really find any documentation for it review team also suggested I should add com.apple.security.network.client to enable IAP connectivity. I did add that to one of the builds and it did not help. I am not really convinced this is necessary Any suggestions on what to check and what to try? I have run out of ideas.

I work on an SDK, and one of the ways we distribute it is as a pre-compiled static XCFramework. As far as I know, it’s the nature of a static framework to not contain symbols since the framework will be embedded in the final app binary, and the symbols should then be generated. However, when testing the "Validate" function of the Xcode 16 deployment process, our users are receiving a warning that says the framework does not contain symbols. Is my assumption about static frameworks and symbols incorrect? Could this be a bug in Xcode 16? Should we modify something in our framework to inform Xcode that symbols are not needed?

Does anyone know if App Store Connect (or any subset of Apple's toolsuite) has publicly available SOC 2 report? Or if there's a relevant email we can request that from. I tried security-certifications emails and got no response so it seems decently hard to find (didn't see on any searches/with aid of GPT). Thanks!