Business and Enterprise

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Posts under Business and Enterprise tag

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MDM profile installation Error
While setting up the MDM server, I got the following error: Please tell me what the error is and how to fix it. ProfileConnection Error com.apple.ManagedConfiguration 12:33:23.432323+0900 ManagedConfiguration PerfPowerServices MDM profile installation check failed with error:NSError. Desc : Connectiong process 'com.apple.managedconfiguration.profiled-access' lacks permission US Desc: Calling process lacks 'com.apple.managedconfiguration.profiled-access' entitlement Domain : MCXPCErrorDomain Code : 39000 Type : MCFatalError Params : ( "com.apple.managedconfiguration.profiled-access" )
1
0
508
Jan ’25
Notice of Termination
Last week we received this e-mail from Apple, without any information about reasons. Our infrastructure builds on Apple infrastructure and contains more than 1000 iOS devices. We have paid enterprise account until April 2025. Why Apple cancelled our membership? We are reaching out to inform you that your Apple Developer Enterprise Program ("ADEP") membership will be terminated, effective February 12, 2025. Please be assured that this decision is not a result of any action or inaction on your part, and it is not subject to appeal. As of February 12, 2025, you will no longer have access to your membership and account-related services for developing and distributing in-house, internal use software. Certificates, identifiers, and provisioning profiles will be revoked, and the apps associated with your account will no longer function. In accordance with Section 11.3 of the ADEP Agreement, please immediately destroy all Apple Confidential Information that is in your possession or control and note your continuing obligations upon termination. Nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved.
7
4
1.6k
Dec ’24
Banking information continues to be processed for more than two months + lack of support
Hello! I really need someone's help! At the end of August, I accepted the changes to the financial agreement. For some reason, this led to the re-processing of the banking information in my account in the AppStoreConnect. And now, for two and a half months, I have been seeing a message in the "Business" section of the AppStoreConnect: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." And now I can't change this information or add another bank account. During all this time, Apple did not attempt to make payments to this bank account and my money just hung up without being able to withdraw it. I tried to contact financial support several times, but all my requests went unanswered. Here is the ID of the last request, if it somehow speeds up the search for a solution: Case-ID: 10193100 Do you have any ideas what the problem might be and how I can fix this situation? Thanks!
3
2
743
Nov ’24
Challenges with MDM App Update Functionality
Dear Apple Team, As an MDM (Mobile Device Management) service provider, we are writing to bring attention to an issue that is affecting many of our customers who manage large fleets of iOS devices. Specifically, we have encountered challenges with the app update process via MDM, which is impacting both kiosk devices and non-kiosk devices in a variety of use cases. Issue 1: App Updates Delayed on Kiosk Devices Many of our customers are deploying kiosk devices that are used 24/7 independently with no attendants. In these cases, when an app update is sent through MDM via the installApplication command, the installation does not begin immediately. Instead, the update starts only after the device is locked. However, since these kiosk devices are running continuously, they are rarely locked, preventing the app update from occurring. To force the update, administrators need to manually remote lock or physically lock the device, which is a time-consuming process. This becomes even more challenging for devices like Apple TV, where remotely locking and unlocking the device to complete app updates is especially difficult, making it hard to keep the apps up to date in a timely manner. Issue 2: User Cancellations of Critical Updates on Non-Kiosk Devices In the case of non-kiosk devices, customers are encountering another challenge: when a critical update is pushed during business hours, users are often prompted to install the update. However, many users tend to cancel the update, leaving devices unpatched and potentially vulnerable. This behavior can delay the deployment of important security patches, which is a critical concern for organizations managing sensitive data or business-critical apps. Request for a Solution Our customers have expressed the need for a more reliable and forceful app update mechanism. Specifically, we are requesting the following features to improve the app update experience: Scheduled app updates: The ability to schedule app updates, similar to the way OS updates are handled. If the user does not install the update within a specified timeframe, the update should begin automatically or prompt the user with a stronger reminder. Force install option: A feature that would allow MDM administrators to force an app update immediately, without relying on user intervention. This would ensure that critical updates are installed promptly, improving security and system stability across all devices. These features are essential for many of our customers who rely on timely and consistent app updates to maintain security, functionality, and compliance across their managed devices. Without these options, they face challenges in ensuring devices are kept up-to-date, which can result in security vulnerabilities and operational disruptions. We kindly request that Apple consider adding these functionalities to improve the MDM app update process and provide a more reliable experience for both kiosk and non-kiosk device management. Thank you for your attention to this matter. We look forward to your feedback and any potential improvements in future iOS updates. Raised in the same manner as feedback: FB15910292
0
1
858
Nov ’24
Any way to access the enterprise api as university students?
Hi, I am currently a Phd student from CMU working on a XR project with Vision Pro. I found the latest released enterprise APIs can be really helpful for our project, especially the configuration of the object tracking provider. However, I found a personal developer account can not access those APIs. And also it requires me to be a founder of the organization of the university when I try to update my account to an organization(CMU). I wonder is there any way to let the student still have a chance to try those fantastic APIs and some research based on them? I really need those functions and I believe what I am working on is also going to be a great demo of the Vision Pro. Thanks,
0
0
624
Nov ’24
App Rejection 4.3 Spam
Greetings, We have been rejected in the review of our App for a code non-compliance with 4.3 Design guidelines. Our App appears to be similar to others, and indeed it is similar in functionality and appearance. The others that are similar have been developed by us as well, these being customisations that are specifically targeted at the companies or accounts we deal with. The truth is that we have gone through several reviews of the other Apps before when we submitted them for publication at the time. We know that there are other development companies that customise Apps for different brands and in these cases there has been no reason for rejection by the Apple Store. We are beginning to think that there may be certain factors that are directly influencing the rejection of this App: The mockups or screenshots we are using are similar to those of another App we have published with the same functionalities. The backgrounds of the App have a gem of colours similar to that of the other App. And now we wonder: Is it possible that he rejected it solely because of design issues with the presentation screenshots and backgrounds of the App? Apart from the appeal that can be submitted to the Store via the review form, is there any way to contact Apple by phone to determine exactly why the App was rejected? How do other companies upload the same custom App and get it reviewed?
0
0
747
Oct ’24
Apple Vision Pro Enterprise API configuration issue
My name is Tom Shannon, a developer with Omnia (d.b.a Aequilibrium Inc.). We were recently approved for some of the Enterprise APIs for the Vision Pro. You can reference the history through our Case-ID: 9237594 We are contacting you for assistance as we have downloaded the entitlement license provided and added it to our target for an application under the bundle id: com.omnia.spatialbrowser Then under my project and with my developer account, which is under the Aequilibrium Inc. account (279PV9XKZ2), we tried to add the Barcode Scanner Enterprise API entitlement, but this does not show up as an option for us. I am on XCode 16.1 beta (16B5001e) for reference! Any help would be greatly appreciated. Best,
0
0
693
Oct ’24
Inquiry about Running Enterprise Apps in Killed State and MDM Payload Management
Inquiry about Running Enterprise Apps in Killed State and MDM Payload Management:- I am developing an enterprise iOS application that needs to perform specific tasks or network calls even when the app is in a killed state (i.e., when it is not actively running in the foreground or background). I understand that standard iOS restrictions prevent apps from executing code while in this state, but I am exploring potential solutions within the scope of enterprise apps and MDM (Mobile Device Management) capabilities.
0
0
746
Sep ’24
How to create an enterprises app that run in kill state? and How managed By MDM payloads for this?
Inquiry about Running Enterprise Apps in Killed State and MDM Payload Management:- I am developing an enterprise iOS application that needs to perform specific tasks or network calls even when the app is in a killed state (i.e., when it is not actively running in the foreground or background). I understand that standard iOS restrictions prevent apps from executing code while in this state, but I am exploring potential solutions within the scope of enterprise apps and MDM (Mobile Device Management) capabilities.
0
0
722
Sep ’24
Some iPhone devices are not wiped when the number of failed attempts exceeds the 'maxFailedAttempts' property of the password policy
Hello, I am testing Configuration Profiles' Passcode policy in an MDM environment. After setting the 'maxFailedAttempts' property to 5 and deploying the Passcode payload via MDM to iPhones, some iPhones are not wiped after exceeding 5 failed passcode attempts. Could you please advise on the possible reasons for this issue? Devices affected: iPhone 11 (iOS 16.4.1), iPhone 12 mini (iOS 16.5).
2
0
980
Jul ’24
Profile-driven user enrollment not working in iOS 18
Can we get more information about the state of profile-driven user enrollment in iOS 18? The only official statement seems to be this post here on the forums and nothing more. 1 Year deprecation and removal during the beta cycle is usually not the way Apple does this stuff - UIWebView was deprecated for 6 years. Nothing in the wording during the WWDC Session indicates this is going to be removed in iOS 18, and none of the documentations we could find mentions profile-driven user enrollment is being removed this year. Could we please get an official answer stating that yes, this is being removed, and that it's not just a bug in the Beta cycle?
1
1
2.3k
Jul ’24
App distribution on App Store
Hi, My employer has Apple developer account and they want to distribute the application through Microsoft Intune for employees only. However when I checked the MS Intune distribution documentation they have mentioned we should have Apple Enterprise account and distribute the app as In house/ Ad hoc app. To distribute the app through Intune we need to use their wrapping tools which needs IPA generated through enterprise certificate and profile. Employer also has Apple Business Manager account and as per Apple documentation we can distribute the app in organization through ABM. Its really confusing to finalize which path to follow. I need your help to guide me in right direction.
0
1
809
Jul ’24
Clear Activation Lock on Unmanaged Apple Business Manager Devices
Hi, We have our devices listed in Apple Business Manager but they are not enrolled in MDM. Some of the devices are locked in Activation Lock screen as employees logged in with their personal account . Since devices are company owned and already available in ABM is there any way to remove activation lock easily without providing proof of purchase to apple? In order to prevent devices getting into activation lock in future the only way is to Enroll the device in a MDM? Are there anyways to bypass activation lock if we are not using MDM
1
0
1.1k
May ’24
how to develop own MDM server
We are considering developing our own MDM server for internal app distribution. Is it necessary to enroll in the Apple Enterprise Developer Program to develop MDM server? Currently, our company is only enrolled in the Apple Developer Program and Business Manager. Additionally, since we have fewer than 100 employees, it is difficult for us to join the Enterprise Program. In this case, is it not possible for us to set up an MDM server?
1
0
871
May ’24
MDM profile installation Error
While setting up the MDM server, I got the following error: Please tell me what the error is and how to fix it. ProfileConnection Error com.apple.ManagedConfiguration 12:33:23.432323+0900 ManagedConfiguration PerfPowerServices MDM profile installation check failed with error:NSError. Desc : Connectiong process 'com.apple.managedconfiguration.profiled-access' lacks permission US Desc: Calling process lacks 'com.apple.managedconfiguration.profiled-access' entitlement Domain : MCXPCErrorDomain Code : 39000 Type : MCFatalError Params : ( "com.apple.managedconfiguration.profiled-access" )
Replies
1
Boosts
0
Views
508
Activity
Jan ’25
Notice of Termination
Last week we received this e-mail from Apple, without any information about reasons. Our infrastructure builds on Apple infrastructure and contains more than 1000 iOS devices. We have paid enterprise account until April 2025. Why Apple cancelled our membership? We are reaching out to inform you that your Apple Developer Enterprise Program ("ADEP") membership will be terminated, effective February 12, 2025. Please be assured that this decision is not a result of any action or inaction on your part, and it is not subject to appeal. As of February 12, 2025, you will no longer have access to your membership and account-related services for developing and distributing in-house, internal use software. Certificates, identifiers, and provisioning profiles will be revoked, and the apps associated with your account will no longer function. In accordance with Section 11.3 of the ADEP Agreement, please immediately destroy all Apple Confidential Information that is in your possession or control and note your continuing obligations upon termination. Nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved.
Replies
7
Boosts
4
Views
1.6k
Activity
Dec ’24
Apple Enterprise Program Cancellation
Hello! Everybody. We receive messages from our partners and customers about Enterprise Program Cancellation at 12 of February 2025. Is it a worldwide phenomenon and the Enterprise program will no longer be available for everyone or it is an issue with our customers and partners? Thank you very much for your replies!
Replies
6
Boosts
3
Views
1.3k
Activity
Dec ’24
Banking information continues to be processed for more than two months + lack of support
Hello! I really need someone's help! At the end of August, I accepted the changes to the financial agreement. For some reason, this led to the re-processing of the banking information in my account in the AppStoreConnect. And now, for two and a half months, I have been seeing a message in the "Business" section of the AppStoreConnect: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." And now I can't change this information or add another bank account. During all this time, Apple did not attempt to make payments to this bank account and my money just hung up without being able to withdraw it. I tried to contact financial support several times, but all my requests went unanswered. Here is the ID of the last request, if it somehow speeds up the search for a solution: Case-ID: 10193100 Do you have any ideas what the problem might be and how I can fix this situation? Thanks!
Replies
3
Boosts
2
Views
743
Activity
Nov ’24
Challenges with MDM App Update Functionality
Dear Apple Team, As an MDM (Mobile Device Management) service provider, we are writing to bring attention to an issue that is affecting many of our customers who manage large fleets of iOS devices. Specifically, we have encountered challenges with the app update process via MDM, which is impacting both kiosk devices and non-kiosk devices in a variety of use cases. Issue 1: App Updates Delayed on Kiosk Devices Many of our customers are deploying kiosk devices that are used 24/7 independently with no attendants. In these cases, when an app update is sent through MDM via the installApplication command, the installation does not begin immediately. Instead, the update starts only after the device is locked. However, since these kiosk devices are running continuously, they are rarely locked, preventing the app update from occurring. To force the update, administrators need to manually remote lock or physically lock the device, which is a time-consuming process. This becomes even more challenging for devices like Apple TV, where remotely locking and unlocking the device to complete app updates is especially difficult, making it hard to keep the apps up to date in a timely manner. Issue 2: User Cancellations of Critical Updates on Non-Kiosk Devices In the case of non-kiosk devices, customers are encountering another challenge: when a critical update is pushed during business hours, users are often prompted to install the update. However, many users tend to cancel the update, leaving devices unpatched and potentially vulnerable. This behavior can delay the deployment of important security patches, which is a critical concern for organizations managing sensitive data or business-critical apps. Request for a Solution Our customers have expressed the need for a more reliable and forceful app update mechanism. Specifically, we are requesting the following features to improve the app update experience: Scheduled app updates: The ability to schedule app updates, similar to the way OS updates are handled. If the user does not install the update within a specified timeframe, the update should begin automatically or prompt the user with a stronger reminder. Force install option: A feature that would allow MDM administrators to force an app update immediately, without relying on user intervention. This would ensure that critical updates are installed promptly, improving security and system stability across all devices. These features are essential for many of our customers who rely on timely and consistent app updates to maintain security, functionality, and compliance across their managed devices. Without these options, they face challenges in ensuring devices are kept up-to-date, which can result in security vulnerabilities and operational disruptions. We kindly request that Apple consider adding these functionalities to improve the MDM app update process and provide a more reliable experience for both kiosk and non-kiosk device management. Thank you for your attention to this matter. We look forward to your feedback and any potential improvements in future iOS updates. Raised in the same manner as feedback: FB15910292
Replies
0
Boosts
1
Views
858
Activity
Nov ’24
Any way to access the enterprise api as university students?
Hi, I am currently a Phd student from CMU working on a XR project with Vision Pro. I found the latest released enterprise APIs can be really helpful for our project, especially the configuration of the object tracking provider. However, I found a personal developer account can not access those APIs. And also it requires me to be a founder of the organization of the university when I try to update my account to an organization(CMU). I wonder is there any way to let the student still have a chance to try those fantastic APIs and some research based on them? I really need those functions and I believe what I am working on is also going to be a great demo of the Vision Pro. Thanks,
Replies
0
Boosts
0
Views
624
Activity
Nov ’24
App Rejection 4.3 Spam
Greetings, We have been rejected in the review of our App for a code non-compliance with 4.3 Design guidelines. Our App appears to be similar to others, and indeed it is similar in functionality and appearance. The others that are similar have been developed by us as well, these being customisations that are specifically targeted at the companies or accounts we deal with. The truth is that we have gone through several reviews of the other Apps before when we submitted them for publication at the time. We know that there are other development companies that customise Apps for different brands and in these cases there has been no reason for rejection by the Apple Store. We are beginning to think that there may be certain factors that are directly influencing the rejection of this App: The mockups or screenshots we are using are similar to those of another App we have published with the same functionalities. The backgrounds of the App have a gem of colours similar to that of the other App. And now we wonder: Is it possible that he rejected it solely because of design issues with the presentation screenshots and backgrounds of the App? Apart from the appeal that can be submitted to the Store via the review form, is there any way to contact Apple by phone to determine exactly why the App was rejected? How do other companies upload the same custom App and get it reviewed?
Replies
0
Boosts
0
Views
747
Activity
Oct ’24
Workplace
I got sent an activation code through one of these apple emails and it can’t access the code because I don’t know where to go. Please help if you can!
Replies
0
Boosts
0
Views
568
Activity
Oct ’24
Apple Vision Pro Enterprise API configuration issue
My name is Tom Shannon, a developer with Omnia (d.b.a Aequilibrium Inc.). We were recently approved for some of the Enterprise APIs for the Vision Pro. You can reference the history through our Case-ID: 9237594 We are contacting you for assistance as we have downloaded the entitlement license provided and added it to our target for an application under the bundle id: com.omnia.spatialbrowser Then under my project and with my developer account, which is under the Aequilibrium Inc. account (279PV9XKZ2), we tried to add the Barcode Scanner Enterprise API entitlement, but this does not show up as an option for us. I am on XCode 16.1 beta (16B5001e) for reference! Any help would be greatly appreciated. Best,
Replies
0
Boosts
0
Views
693
Activity
Oct ’24
Inquiry about Running Enterprise Apps in Killed State and MDM Payload Management
Inquiry about Running Enterprise Apps in Killed State and MDM Payload Management:- I am developing an enterprise iOS application that needs to perform specific tasks or network calls even when the app is in a killed state (i.e., when it is not actively running in the foreground or background). I understand that standard iOS restrictions prevent apps from executing code while in this state, but I am exploring potential solutions within the scope of enterprise apps and MDM (Mobile Device Management) capabilities.
Replies
0
Boosts
0
Views
746
Activity
Sep ’24
How to create an enterprises app that run in kill state? and How managed By MDM payloads for this?
Inquiry about Running Enterprise Apps in Killed State and MDM Payload Management:- I am developing an enterprise iOS application that needs to perform specific tasks or network calls even when the app is in a killed state (i.e., when it is not actively running in the foreground or background). I understand that standard iOS restrictions prevent apps from executing code while in this state, but I am exploring potential solutions within the scope of enterprise apps and MDM (Mobile Device Management) capabilities.
Replies
0
Boosts
0
Views
722
Activity
Sep ’24
How to use CameraFrameProvider APIs
Like title, I want to ask how to use this APIs: CameraFrameProvider I got the warning : Cannot find 'CameraFrameProvider' in scope Xcode 16.0 beta 4 imported ARKit imported Vision
Replies
1
Boosts
0
Views
692
Activity
Aug ’24
Some iPhone devices are not wiped when the number of failed attempts exceeds the 'maxFailedAttempts' property of the password policy
Hello, I am testing Configuration Profiles' Passcode policy in an MDM environment. After setting the 'maxFailedAttempts' property to 5 and deploying the Passcode payload via MDM to iPhones, some iPhones are not wiped after exceeding 5 failed passcode attempts. Could you please advise on the possible reasons for this issue? Devices affected: iPhone 11 (iOS 16.4.1), iPhone 12 mini (iOS 16.5).
Replies
2
Boosts
0
Views
980
Activity
Jul ’24
Profile-driven user enrollment not working in iOS 18
Can we get more information about the state of profile-driven user enrollment in iOS 18? The only official statement seems to be this post here on the forums and nothing more. 1 Year deprecation and removal during the beta cycle is usually not the way Apple does this stuff - UIWebView was deprecated for 6 years. Nothing in the wording during the WWDC Session indicates this is going to be removed in iOS 18, and none of the documentations we could find mentions profile-driven user enrollment is being removed this year. Could we please get an official answer stating that yes, this is being removed, and that it's not just a bug in the Beta cycle?
Replies
1
Boosts
1
Views
2.3k
Activity
Jul ’24
App distribution on App Store
Hi, My employer has Apple developer account and they want to distribute the application through Microsoft Intune for employees only. However when I checked the MS Intune distribution documentation they have mentioned we should have Apple Enterprise account and distribute the app as In house/ Ad hoc app. To distribute the app through Intune we need to use their wrapping tools which needs IPA generated through enterprise certificate and profile. Employer also has Apple Business Manager account and as per Apple documentation we can distribute the app in organization through ABM. Its really confusing to finalize which path to follow. I need your help to guide me in right direction.
Replies
0
Boosts
1
Views
809
Activity
Jul ’24
Clear Activation Lock on Unmanaged Apple Business Manager Devices
Hi, We have our devices listed in Apple Business Manager but they are not enrolled in MDM. Some of the devices are locked in Activation Lock screen as employees logged in with their personal account . Since devices are company owned and already available in ABM is there any way to remove activation lock easily without providing proof of purchase to apple? In order to prevent devices getting into activation lock in future the only way is to Enroll the device in a MDM? Are there anyways to bypass activation lock if we are not using MDM
Replies
1
Boosts
0
Views
1.1k
Activity
May ’24
how to develop own MDM server
We are considering developing our own MDM server for internal app distribution. Is it necessary to enroll in the Apple Enterprise Developer Program to develop MDM server? Currently, our company is only enrolled in the Apple Developer Program and Business Manager. Additionally, since we have fewer than 100 employees, it is difficult for us to join the Enterprise Program. In this case, is it not possible for us to set up an MDM server?
Replies
1
Boosts
0
Views
871
Activity
May ’24