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Request for Assistance – Apple Developer Account Activation / Organization Enrollment
Hello Apple Developer Community, I’m seeking some guidance regarding our Apple Developer account and organization enrollment. We have submitted our request to activate/enroll our developer account under our company, and we are currently waiting for the process to be completed. We have also contacted Apple Developer Support regarding this matter and have been following the instructions provided to us. However, we have not yet received an update, and we are currently unable to proceed with our development and App Store submission activities. We would greatly appreciate any guidance from the Apple Developer community or Apple team regarding the appropriate next steps or how we can check the status of our request. If additional information or documentation is required from our side, we are ready to provide it immediately. Thank you very much for your assistance and support. Best regards, Meshari AYHAM LIMITED
3
0
503
Aug ’26
Push Notification Icon Not Updated on Some Devices After App Icon Change
Hi, We recently updated our app icon, but the push notification icon has not been updated on some devices. It still shows the old icon on: • iPhone 16 Pro — iOS 26 • iPhone 14 — iOS 26 • iPad Pro 11” (M4) — iOS 18.6.2 • iPhone 16 Plus — iOS 18.5 After restarting these devices, the push notification icon is refreshed and displays the new version correctly. Could you advise how we can ensure the push notification icon updates properly on all affected devices without requiring users to restart? Thank you.
5
3
2.5k
Aug ’26
Cancel order
Hello, I enrolled in the Apple Developer Program and paid the $99 USD membership fee. The payment was successfully charged and completed. Later, I received a request to pay again. Since I had already paid, I did not want to make a duplicate payment. During this process, I accidentally canceled my enrollment/request. Now my Apple Developer account has returned to the beginning and shows “Enroll today,” asking me to enroll and pay again, even though the original $99 payment was successfully completed. Could you please review my payment and enrollment and restore or complete my Apple Developer Program membership without requiring me to pay the $99 fee again? Thank you.
0
0
198
Aug ’26
Apple Developer Program Enrollment Pending for 3 Weeks — Please Assist
Hi Apple Developer Support, I have been trying to enroll in the Apple Developer Program for the past 3 weeks, but my enrollment is still pending and my web-based order is not being processed. I have contacted Apple Support multiple times, but the issue remains unresolved. Enrollment ID: 2829892W3Q Case #: 20000136812088 @Apple @AppleSupport, could you please review my enrollment and process my web-based order? I would really appreciate it if Apple Developer Support could look into this and help complete my enrollment as soon as possible. Thank you.
4
1
856
Aug ’26
Apple Developer Program Enrollment Issue — Enrollment Still Not Processed
@Apple @AppleSupport I have been trying to enroll in the Apple Developer Program for over a month, but my enrollment is still not being processed. The payment has also NOT been deducted, and my enrollment/order remains incomplete. I have contacted Apple Support multiple times and followed everything the support team instructed me to do. Despite doing everything requested, I still cannot complete my enrollment. As a developer who has built an app and is ready to submit it to the App Store, this ongoing issue is extremely frustrating. I just want to enroll in the Apple Developer Program so I can publish my app. Apple, please review my case and help me complete my enrollment as soon as possible. Case ID: L544J6UGFS Enrollment ID: 20000135646296 I would really appreciate it if the Apple Developer team could look into this and provide a proper resolution. #Apple #AppleDeveloper #AppleSupport #AppStore #DeveloperProgram
1
0
668
Aug ’26
Our Enrollment is Still Pending sense May 2026
Dear Apple Developer Program Support Team, I am writing to request an update regarding our enrollment in the Apple Developer Program. Our enrollment ID is 2CV5G54DJ6. We completed our enrollment around May, but we have still not received an update regarding the status of our application or approval. At this point, we have everything prepared on our end. Our domain, website, and app are all ready, and our app is ready to be submitted for publication on the App Store. We are eager to move forward, but we are currently unable to do so because our developer program enrollment has not yet been approved. Could you please provide us with an update on the status of our enrollment and let us know if there is anything else you need from us to complete the verification or approval process? If additional documentation, information, or action is required, we would be happy to provide it as soon as possible. We would also appreciate clarification regarding why the enrollment process has taken this long, as it has been several months since we initially enrolled. We understand that Apple may need to conduct necessary verification before approving an enrollment, and we appreciate your time and assistance. We simply want to make sure there are no outstanding requirements or issues delaying our application. Thank you for your help. We look forward to hearing from you and getting our enrollment completed so we can proceed with publishing our app on the App Store. Kind regards, Grace & Evans Founder & Co-founder of Melz Inc. Melz Inc. Enrollment ID: 2CV5G54DJ6
1
0
551
Aug ’26
Apple Developer Program Enrollment – ID Verification Rejected and Retry Disabled
Hello All, I am trying to enroll my company in the Apple Developer Program as an organization. However, the Apple Developer app now displays “ID Verification Rejected,” and the “Enroll Now” button is disabled. I have contacted Apple Developer Support several times, but I have not received a clear reason for the rejection or instructions for retrying the verification. I am the owner and authorised representative of the organisation and am prepared to provide my government-issued ID, proof of address, company registration documents, D‑U‑N‑S information, and proof of signing authority. Could an Apple representative please advise: How can the identity-verification process be reset? Can I resubmit my identification through a secure channel? Should I continue with the same Apple Account? Is there an escalation route for an unresolved enrollment case? This issue has remained unresolved for an extended period and is affecting our planned application launch. I would appreciate guidance from Apple Developer Support or anyone who has successfully resolved the same issue. For security reasons, I can provide the enrollment and support case numbers privately to an authorized Apple representative. Appreciate your support and help on this. Thank you
1
0
829
Aug ’26
Apple Developer Program enrollment stuck on Pending — payment not charged and profile fails to load.
Apple Developer Program enrollment stuck on Pending — payment not charged and profile fails to load Hello, I’m having an issue with my Apple Developer Program enrollment and would appreciate any guidance from Apple or anyone who has experienced the same problem. I submitted my Individual enrollment on August 10 through the Apple Developer website and completed the $99 membership purchase process. After submitting the order, I received the “Thank You — We are processing your order” page stating that processing may take up to two business days. However, since then: My enrollment is still showing Pending. The $99 membership fee has not been charged to my card. I have not received a membership activation email. The website sometimes shows “Complete Your Order” again and allows me to enter payment details again. In the Apple Developer app, Enroll Now is disabled and it says: “Enrollment through the Apple Developer app is not available for this Apple Account.” The Profile section also displays: “Profile failed to load.” I already contacted Apple Developer Support and have an open support case, but I have not yet received a substantive response. My Apple Account itself works normally, and other Apple purchases have successfully gone through, so this appears to be specific to the Developer Program enrollment. I do not want to submit the $99 payment again because I’m concerned about creating a duplicate purchase while the original enrollment is still Pending. What is especially frustrating is the complete lack of communication. Are Developer Program applicants from Kazakhstan handled differently or given lower priority? If not, I would appreciate some clarity on why an enrollment can remain stuck with no payment processing and no response from support for several days. Has anyone from Kazakhstan or another country experienced this exact situation? If so, was your enrollment eventually activated automatically, or did Apple Developer Support need to manually fix the account? Apple Developer Support: I have an existing Enrollment ID and Case ID and can provide them privately if needed. Thank you.
1
0
410
Aug ’26
Enrollment stuck in "being processed" 14+ days after document submission (ID: 68UYPM637K)
Hello everyone, I'm hoping someone from the Apple Developer support team or another developer who's been through this can help. Enrollment ID: 68UYPM637K Organization: CHARRY - INDUSTRIA E COMERCIO DE CONFECCOES LTDA Timeline so far: This enrollment was submitted by our company's owner/founder, who has the legal authority to bind the organization to agreements. We received a request for identity verification documents (government-issued photo ID, Articles of Association, and CNPJ card for the organization). We submitted all requested documents through the secure upload portal on July 29, 2026 (14 days ago). Checking developer.apple.com/account directly, the enrollment still shows as "being processed," with no further update or request since then. At this point we've submitted everything requested and haven't received any update in 14 days. This is delaying a planned app launch for our company. Has anyone else experienced a delay like this after submitting documents? Is there anything else we should try, or can someone from Apple please take a look at enrollment 68UYPM637K? Thank you in advance for any guidance.
0
0
243
Aug ’26
Enrollment stuck in processing - Contact Us form failing, portal returns 501 error
I'm trying to get help with a stalled Apple Developer Program enrollment for our organization and have hit a wall on every available channel. Details: Enrollment ID: Q4KF52S8DL Enrollment type: Organization Status: Has been stuck in processing far longer than the standard timeframe, with no update or request for additional info. Issues reaching support: When attempting to log into the Developer portal to check enrollment status, we consistently get a 501 server error. The online "Contact Us" support form fails when we try to submit a ticket — we're unable to get a case created. We cannot resolve this by phone, as general Apple Support has no visibility into Developer Program enrollment status and cannot escalate it. Since the standard self-service and ticket paths are both broken on our end, I'm hoping someone from Apple Developer Support/DTS monitoring this forum can look into enrollment ID Q4KF52S8DL directly, or can point us to a way to get a case opened given the Contact Us form isn't working. Has anyone else run into the 501 error on the portal recently, or found a workaround for submitting a ticket when the form fails? Thanks in advance for any help.
1
0
660
Aug ’26
"Contact Us to Continue" Enrollment Error - Trapped in an Infinite Support Loop
Is anyone else completely stuck trying to enroll in the Apple Developer Program and trapped in an endless Tier 1 support loop? I am trying to complete my enrollment, but I am entirely blocked at the final step. I can select my entity and agreement, but before any payment screen even loads, the system crashes and throws this modal: "Contact Us to Continue - There may be an issue with your account that needs to be resolved before you can continue." Our app is already live on other platforms, and this backend block is actively delaying our iOS launch. I contacted Developer Support over a week ago, and the responses have been entirely automated scripts that ignore the actual technical issue: First response: Asked for my SEID, device model, serial number, government ID, and screen recordings. I provided all of it immediately. Second response: "Great news. We've made some changes on our end... try again." (Nothing changed. The exact same error appeared. I sent a screenshot proving it.) Third response: Completely ignored the screenshot and told me to "do the manual payment... Try to use different payment methods." The core issue: It is physically impossible to try a different payment method because the system errors out before the payment page even exists. For context, I am doing this on a MacBook Pro M4 and have replicated the exact same bug across multiple devices. Has anyone successfully gotten a backend account block like this escalated past Tier 1 support? How do I get an actual engineer or account specialist to look at this instead of getting a generic script every 24 hours? Any help or escalation advice would be massively appreciated.
0
0
265
Aug ’26
App stuck after approval — "release automatically" not triggering for days despite completing all requested steps
Hey all, hoping someone has run into this or has insight. My app was approved by App Review, and I have it set to "Automatically release this version" after approval. It's now been several days and the app still isn't live on the App Store. Before approval, Apple's dev support reached out asking me to complete a few additional verification steps (DSA/Digital Service Act verification for the developer account). I completed everything they asked for, and I even received an email confirming the verification was done and that the app "is visible on the App Store" — which it isn't, at least not for me or anyone I've asked to check. What I've confirmed on my end: Status in App Store Connect shows approved Release setting is "Automatically release this version" (not manual, not scheduled for a future date) No pending agreements, tax, or banking issues flagged No rejection or additional request showing in Resolution Center Has anyone experienced a delay like this between approval and actual propagation to the Store, especially tied to a DSA verification step? Trying to figure out if this is: A known propagation delay after these compliance verifications Something stuck on Apple's backend that needs a support escalation Something I'm missing on my end Any pointers appreciated — happy to share more details if useful.
0
0
374
Aug ’26
Builds not syncing. Various resasons. Unknown
I sent it for testing from the Choicely app. I have entered the downloaded key, opened it in Notepad, and pasted the long key; my team and distributor are right. But it seems like Apple always mentions build 1.0.2 (7) when I am actually sending (8). It'll say failed, then suddenly say ready to submit for review. So I will, and I'm waiting for review... then I get a red failed sometime later saying either certificates are not included ( I don't get all that... I'm using Windows, so I can't make them like they say I need to, and sometimes it says invalid binary...although if I look at app info and details... it says binary validated. It will make it to just before TestFlight sometimes, and sometimes it passes TestFlight... also it will say app synced successfully but failed to collect metadata. So many oddities... I don't know what to do!!
1
0
934
Aug ’26
Are Xcode Cloud Workflow Start Conditions broken this week?
I use Xcode Cloud with my Github repo to automatically trigger workloads any time I create a new PR or make changes to the PR. This has been working for a few years now but this week it stopped working from one day to the next with no explanation. If I trigger the workflow manually via Builds > Start Build > my PR build workflow, and selecting my Pull Request from the list. This means that Xcode Cloud has access to my Github account, it's not an auth issue or anything like that. The only thing that doesnt work is the auto detection of when a PR is created or updated.
13
6
1.7k
Aug ’26
Organization enrollment stuck in identity verification loop — Enrollment ID: 6X23Y99AX3
Hello everyone, I'm hoping someone from the Apple Developer Support team or the community can help shed some light on my situation, as I seem to be stuck in a verification loop and unable to move my organization's enrollment forward. We are enrolling as an organization (LLC). I received an email from Apple stating they could not verify my identity and association with the enrolling entity, and they requested several specific documents: Applicant's government-issued photo ID Applicant's employment verification Excerpt from the entrepreneurial registry for LLC I successfully submitted all of these documents in English via the secure file-upload portal (https://developer.apple.com/contact/file-upload/) exactly as requested. However, we have not received any response, status update, or further instructions since the upload. The status remains pending. Here are the details for my enrollment: Enrollment ID: 6X23Y99AX3 Country: Georgia Additionally, because we are located in Georgia, the "Call Me" phone support option is not available for our region in the contact portal, which makes it incredibly difficult to get real-time assistance or escalate the issue. I have submitted an email ticket, but given the critical nature of this developer account for our business timelines, being stuck in this silent waiting period is very concerning.
0
0
274
Aug ’26
Failed to generate new user info using transfer_sub (Sign in with Apple)
Hello, I’m transferring an app from my individual account to my corporate developer account. I’m the primary owner of both accounts. I’m trying to transfer the users that used Sign In with Apple and this is what I did: I generated the transfer identifier for all the users that used Sign In with Apple from the database (50.000 users → 100% success rate) I’m using the transfer identifier previously generated to create the new Apple ID and private email address of the user. (40% success rate) I successfully generated new Apple ID and private email address for 20.000 users but for the other 30.000 users I cannot generate it because I get { error: 'invalid_request’ } on the migration endpoint (/auth/usermigrationinfo), even though I'm using the same request parameters as the ones that are working. I couldn’t find any difference between users that could be migrated and the users that couldn’t. It doesn’t matter if they are old users or new users. What I found is that I can generate the new Apple ID and private email address if the user signs in with Apple for the first time after the app transfer. Then I can use the “transfer_sub” that I have stored for the user to generate the new user details. The same process worked fine for another app that I transferred. Something seems to be broken only for this app on 60% of the users that used Sign In with Apple. Please let me know if you need further information Best, Cosmin
3
0
1.7k
Aug ’26
Request for Assistance – Apple Developer Account Activation / Organization Enrollment
Hello Apple Developer Community, I’m seeking some guidance regarding our Apple Developer account and organization enrollment. We have submitted our request to activate/enroll our developer account under our company, and we are currently waiting for the process to be completed. We have also contacted Apple Developer Support regarding this matter and have been following the instructions provided to us. However, we have not yet received an update, and we are currently unable to proceed with our development and App Store submission activities. We would greatly appreciate any guidance from the Apple Developer community or Apple team regarding the appropriate next steps or how we can check the status of our request. If additional information or documentation is required from our side, we are ready to provide it immediately. Thank you very much for your assistance and support. Best regards, Meshari AYHAM LIMITED
Replies
3
Boosts
0
Views
503
Activity
Aug ’26
Push Notification Icon Not Updated on Some Devices After App Icon Change
Hi, We recently updated our app icon, but the push notification icon has not been updated on some devices. It still shows the old icon on: • iPhone 16 Pro — iOS 26 • iPhone 14 — iOS 26 • iPad Pro 11” (M4) — iOS 18.6.2 • iPhone 16 Plus — iOS 18.5 After restarting these devices, the push notification icon is refreshed and displays the new version correctly. Could you advise how we can ensure the push notification icon updates properly on all affected devices without requiring users to restart? Thank you.
Replies
5
Boosts
3
Views
2.5k
Activity
Aug ’26
Cancel order
Hello, I enrolled in the Apple Developer Program and paid the $99 USD membership fee. The payment was successfully charged and completed. Later, I received a request to pay again. Since I had already paid, I did not want to make a duplicate payment. During this process, I accidentally canceled my enrollment/request. Now my Apple Developer account has returned to the beginning and shows “Enroll today,” asking me to enroll and pay again, even though the original $99 payment was successfully completed. Could you please review my payment and enrollment and restore or complete my Apple Developer Program membership without requiring me to pay the $99 fee again? Thank you.
Replies
0
Boosts
0
Views
198
Activity
Aug ’26
Apple Developer Program Enrollment Pending for 3 Weeks — Please Assist
Hi Apple Developer Support, I have been trying to enroll in the Apple Developer Program for the past 3 weeks, but my enrollment is still pending and my web-based order is not being processed. I have contacted Apple Support multiple times, but the issue remains unresolved. Enrollment ID: 2829892W3Q Case #: 20000136812088 @Apple @AppleSupport, could you please review my enrollment and process my web-based order? I would really appreciate it if Apple Developer Support could look into this and help complete my enrollment as soon as possible. Thank you.
Replies
4
Boosts
1
Views
856
Activity
Aug ’26
Apple Developer Program Enrollment Issue — Enrollment Still Not Processed
@Apple @AppleSupport I have been trying to enroll in the Apple Developer Program for over a month, but my enrollment is still not being processed. The payment has also NOT been deducted, and my enrollment/order remains incomplete. I have contacted Apple Support multiple times and followed everything the support team instructed me to do. Despite doing everything requested, I still cannot complete my enrollment. As a developer who has built an app and is ready to submit it to the App Store, this ongoing issue is extremely frustrating. I just want to enroll in the Apple Developer Program so I can publish my app. Apple, please review my case and help me complete my enrollment as soon as possible. Case ID: L544J6UGFS Enrollment ID: 20000135646296 I would really appreciate it if the Apple Developer team could look into this and provide a proper resolution. #Apple #AppleDeveloper #AppleSupport #AppStore #DeveloperProgram
Replies
1
Boosts
0
Views
668
Activity
Aug ’26
Our Enrollment is Still Pending sense May 2026
Dear Apple Developer Program Support Team, I am writing to request an update regarding our enrollment in the Apple Developer Program. Our enrollment ID is 2CV5G54DJ6. We completed our enrollment around May, but we have still not received an update regarding the status of our application or approval. At this point, we have everything prepared on our end. Our domain, website, and app are all ready, and our app is ready to be submitted for publication on the App Store. We are eager to move forward, but we are currently unable to do so because our developer program enrollment has not yet been approved. Could you please provide us with an update on the status of our enrollment and let us know if there is anything else you need from us to complete the verification or approval process? If additional documentation, information, or action is required, we would be happy to provide it as soon as possible. We would also appreciate clarification regarding why the enrollment process has taken this long, as it has been several months since we initially enrolled. We understand that Apple may need to conduct necessary verification before approving an enrollment, and we appreciate your time and assistance. We simply want to make sure there are no outstanding requirements or issues delaying our application. Thank you for your help. We look forward to hearing from you and getting our enrollment completed so we can proceed with publishing our app on the App Store. Kind regards, Grace & Evans Founder & Co-founder of Melz Inc. Melz Inc. Enrollment ID: 2CV5G54DJ6
Replies
1
Boosts
0
Views
551
Activity
Aug ’26
Apple Developer Program Enrollment – ID Verification Rejected and Retry Disabled
Hello All, I am trying to enroll my company in the Apple Developer Program as an organization. However, the Apple Developer app now displays “ID Verification Rejected,” and the “Enroll Now” button is disabled. I have contacted Apple Developer Support several times, but I have not received a clear reason for the rejection or instructions for retrying the verification. I am the owner and authorised representative of the organisation and am prepared to provide my government-issued ID, proof of address, company registration documents, D‑U‑N‑S information, and proof of signing authority. Could an Apple representative please advise: How can the identity-verification process be reset? Can I resubmit my identification through a secure channel? Should I continue with the same Apple Account? Is there an escalation route for an unresolved enrollment case? This issue has remained unresolved for an extended period and is affecting our planned application launch. I would appreciate guidance from Apple Developer Support or anyone who has successfully resolved the same issue. For security reasons, I can provide the enrollment and support case numbers privately to an authorized Apple representative. Appreciate your support and help on this. Thank you
Replies
1
Boosts
0
Views
829
Activity
Aug ’26
Apple Developer Program enrollment stuck on Pending — payment not charged and profile fails to load.
Apple Developer Program enrollment stuck on Pending — payment not charged and profile fails to load Hello, I’m having an issue with my Apple Developer Program enrollment and would appreciate any guidance from Apple or anyone who has experienced the same problem. I submitted my Individual enrollment on August 10 through the Apple Developer website and completed the $99 membership purchase process. After submitting the order, I received the “Thank You — We are processing your order” page stating that processing may take up to two business days. However, since then: My enrollment is still showing Pending. The $99 membership fee has not been charged to my card. I have not received a membership activation email. The website sometimes shows “Complete Your Order” again and allows me to enter payment details again. In the Apple Developer app, Enroll Now is disabled and it says: “Enrollment through the Apple Developer app is not available for this Apple Account.” The Profile section also displays: “Profile failed to load.” I already contacted Apple Developer Support and have an open support case, but I have not yet received a substantive response. My Apple Account itself works normally, and other Apple purchases have successfully gone through, so this appears to be specific to the Developer Program enrollment. I do not want to submit the $99 payment again because I’m concerned about creating a duplicate purchase while the original enrollment is still Pending. What is especially frustrating is the complete lack of communication. Are Developer Program applicants from Kazakhstan handled differently or given lower priority? If not, I would appreciate some clarity on why an enrollment can remain stuck with no payment processing and no response from support for several days. Has anyone from Kazakhstan or another country experienced this exact situation? If so, was your enrollment eventually activated automatically, or did Apple Developer Support need to manually fix the account? Apple Developer Support: I have an existing Enrollment ID and Case ID and can provide them privately if needed. Thank you.
Replies
1
Boosts
0
Views
410
Activity
Aug ’26
Enrollment stuck in "being processed" 14+ days after document submission (ID: 68UYPM637K)
Hello everyone, I'm hoping someone from the Apple Developer support team or another developer who's been through this can help. Enrollment ID: 68UYPM637K Organization: CHARRY - INDUSTRIA E COMERCIO DE CONFECCOES LTDA Timeline so far: This enrollment was submitted by our company's owner/founder, who has the legal authority to bind the organization to agreements. We received a request for identity verification documents (government-issued photo ID, Articles of Association, and CNPJ card for the organization). We submitted all requested documents through the secure upload portal on July 29, 2026 (14 days ago). Checking developer.apple.com/account directly, the enrollment still shows as "being processed," with no further update or request since then. At this point we've submitted everything requested and haven't received any update in 14 days. This is delaying a planned app launch for our company. Has anyone else experienced a delay like this after submitting documents? Is there anything else we should try, or can someone from Apple please take a look at enrollment 68UYPM637K? Thank you in advance for any guidance.
Replies
0
Boosts
0
Views
243
Activity
Aug ’26
Enrollment stuck in processing - Contact Us form failing, portal returns 501 error
I'm trying to get help with a stalled Apple Developer Program enrollment for our organization and have hit a wall on every available channel. Details: Enrollment ID: Q4KF52S8DL Enrollment type: Organization Status: Has been stuck in processing far longer than the standard timeframe, with no update or request for additional info. Issues reaching support: When attempting to log into the Developer portal to check enrollment status, we consistently get a 501 server error. The online "Contact Us" support form fails when we try to submit a ticket — we're unable to get a case created. We cannot resolve this by phone, as general Apple Support has no visibility into Developer Program enrollment status and cannot escalate it. Since the standard self-service and ticket paths are both broken on our end, I'm hoping someone from Apple Developer Support/DTS monitoring this forum can look into enrollment ID Q4KF52S8DL directly, or can point us to a way to get a case opened given the Contact Us form isn't working. Has anyone else run into the 501 error on the portal recently, or found a workaround for submitting a ticket when the form fails? Thanks in advance for any help.
Replies
1
Boosts
0
Views
660
Activity
Aug ’26
"Contact Us to Continue" Enrollment Error - Trapped in an Infinite Support Loop
Is anyone else completely stuck trying to enroll in the Apple Developer Program and trapped in an endless Tier 1 support loop? I am trying to complete my enrollment, but I am entirely blocked at the final step. I can select my entity and agreement, but before any payment screen even loads, the system crashes and throws this modal: "Contact Us to Continue - There may be an issue with your account that needs to be resolved before you can continue." Our app is already live on other platforms, and this backend block is actively delaying our iOS launch. I contacted Developer Support over a week ago, and the responses have been entirely automated scripts that ignore the actual technical issue: First response: Asked for my SEID, device model, serial number, government ID, and screen recordings. I provided all of it immediately. Second response: "Great news. We've made some changes on our end... try again." (Nothing changed. The exact same error appeared. I sent a screenshot proving it.) Third response: Completely ignored the screenshot and told me to "do the manual payment... Try to use different payment methods." The core issue: It is physically impossible to try a different payment method because the system errors out before the payment page even exists. For context, I am doing this on a MacBook Pro M4 and have replicated the exact same bug across multiple devices. Has anyone successfully gotten a backend account block like this escalated past Tier 1 support? How do I get an actual engineer or account specialist to look at this instead of getting a generic script every 24 hours? Any help or escalation advice would be massively appreciated.
Replies
0
Boosts
0
Views
265
Activity
Aug ’26
App stuck after approval — "release automatically" not triggering for days despite completing all requested steps
Hey all, hoping someone has run into this or has insight. My app was approved by App Review, and I have it set to "Automatically release this version" after approval. It's now been several days and the app still isn't live on the App Store. Before approval, Apple's dev support reached out asking me to complete a few additional verification steps (DSA/Digital Service Act verification for the developer account). I completed everything they asked for, and I even received an email confirming the verification was done and that the app "is visible on the App Store" — which it isn't, at least not for me or anyone I've asked to check. What I've confirmed on my end: Status in App Store Connect shows approved Release setting is "Automatically release this version" (not manual, not scheduled for a future date) No pending agreements, tax, or banking issues flagged No rejection or additional request showing in Resolution Center Has anyone experienced a delay like this between approval and actual propagation to the Store, especially tied to a DSA verification step? Trying to figure out if this is: A known propagation delay after these compliance verifications Something stuck on Apple's backend that needs a support escalation Something I'm missing on my end Any pointers appreciated — happy to share more details if useful.
Replies
0
Boosts
0
Views
374
Activity
Aug ’26
Builds not syncing. Various resasons. Unknown
I sent it for testing from the Choicely app. I have entered the downloaded key, opened it in Notepad, and pasted the long key; my team and distributor are right. But it seems like Apple always mentions build 1.0.2 (7) when I am actually sending (8). It'll say failed, then suddenly say ready to submit for review. So I will, and I'm waiting for review... then I get a red failed sometime later saying either certificates are not included ( I don't get all that... I'm using Windows, so I can't make them like they say I need to, and sometimes it says invalid binary...although if I look at app info and details... it says binary validated. It will make it to just before TestFlight sometimes, and sometimes it passes TestFlight... also it will say app synced successfully but failed to collect metadata. So many oddities... I don't know what to do!!
Replies
1
Boosts
0
Views
934
Activity
Aug ’26
Are Xcode Cloud Workflow Start Conditions broken this week?
I use Xcode Cloud with my Github repo to automatically trigger workloads any time I create a new PR or make changes to the PR. This has been working for a few years now but this week it stopped working from one day to the next with no explanation. If I trigger the workflow manually via Builds > Start Build > my PR build workflow, and selecting my Pull Request from the list. This means that Xcode Cloud has access to my Github account, it's not an auth issue or anything like that. The only thing that doesnt work is the auto detection of when a PR is created or updated.
Replies
13
Boosts
6
Views
1.7k
Activity
Aug ’26
Organization enrollment stuck in identity verification loop — Enrollment ID: 6X23Y99AX3
Hello everyone, I'm hoping someone from the Apple Developer Support team or the community can help shed some light on my situation, as I seem to be stuck in a verification loop and unable to move my organization's enrollment forward. We are enrolling as an organization (LLC). I received an email from Apple stating they could not verify my identity and association with the enrolling entity, and they requested several specific documents: Applicant's government-issued photo ID Applicant's employment verification Excerpt from the entrepreneurial registry for LLC I successfully submitted all of these documents in English via the secure file-upload portal (https://developer.apple.com/contact/file-upload/) exactly as requested. However, we have not received any response, status update, or further instructions since the upload. The status remains pending. Here are the details for my enrollment: Enrollment ID: 6X23Y99AX3 Country: Georgia Additionally, because we are located in Georgia, the "Call Me" phone support option is not available for our region in the contact portal, which makes it incredibly difficult to get real-time assistance or escalate the issue. I have submitted an email ticket, but given the critical nature of this developer account for our business timelines, being stuck in this silent waiting period is very concerning.
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274
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Aug ’26
Failed to generate new user info using transfer_sub (Sign in with Apple)
Hello, I’m transferring an app from my individual account to my corporate developer account. I’m the primary owner of both accounts. I’m trying to transfer the users that used Sign In with Apple and this is what I did: I generated the transfer identifier for all the users that used Sign In with Apple from the database (50.000 users → 100% success rate) I’m using the transfer identifier previously generated to create the new Apple ID and private email address of the user. (40% success rate) I successfully generated new Apple ID and private email address for 20.000 users but for the other 30.000 users I cannot generate it because I get { error: 'invalid_request’ } on the migration endpoint (/auth/usermigrationinfo), even though I'm using the same request parameters as the ones that are working. I couldn’t find any difference between users that could be migrated and the users that couldn’t. It doesn’t matter if they are old users or new users. What I found is that I can generate the new Apple ID and private email address if the user signs in with Apple for the first time after the app transfer. Then I can use the “transfer_sub” that I have stored for the user to generate the new user details. The same process worked fine for another app that I transferred. Something seems to be broken only for this app on 60% of the users that used Sign In with Apple. Please let me know if you need further information Best, Cosmin
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3
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1.7k
Activity
Aug ’26