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We are unable to process your request

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Developer program enrollment totally broken
I just created an Apple ID so I could enroll in the developer program. I can log in with no problem, but if I try to go to developer.apple.com/account or attempt to enroll, I just get a message: We are unable to process your request. An unknown error occurred. I've tried multiple browsers - same result on all I also the Apple Developer app on MacOS. It dies with a slightly more informative message: The operation couldn't be completed. Agreement text not found. Any attempt to get to a support page with actual contact info for an Apple Human fails with the same message. Is anyone else having the same problem? Can someone give me a way to talk to someone from Apple support? Thanks for any help/insights/info
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307
Jul ’23
Unable to renew Apple Developer Program License Agreement
Hi all, The last four days have been an absolute disaster. Without warning, or ability to renew my user agreement, my application was locked. I am posting here because it is essential that I get my application back online and there is no customer support. 2023-05-22: Purchased apple developer program for 1 year $99, email says it expires 2024-05-22. 2023-06-23: I am locked out of my application 2023-06-25: I receive an email notifying me that my user agreement expired on 2023-06-24 and I will have to accept the new agreement After reading this email I visit the Agreements Tax and Banking link to see if there is a new agreement to be signed. There is no agreement available, only one line item for my current expired document. I call Apple customer support. After a conversation I am advised the Apple Dev Support team cannot be contacted and I must send an email. I fill out the form and see that Apple may take two business days to get back to me. 2023-06-26: I make a second attempt at everything. I now see two li
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636
Jun ’23
Cannot enroll into Apple developer program, Unknown Error
I've been trying for weeks to enroll into the Apple developer program as an individual. I'm over 18, added both credit card information and shipping information to my appleid. After entering all my information and then accepting the terms agreement I am met with this error message 👇 We are unable to process your request. An unknown error occurred. I've reached out to Apple support which, unfortunately, was very unhelpful. (Even though I got a response from a Senior Advisor) They are basically just saying tough luck, but you can go and play with Xcode if you want. Which is weird since I already developed an app that I want to launch having spent 100s of hours. Any way... Anyone who has a similar problem? I'm out of ideas here.
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384
Oct ’21
Request processing queue in Network
Hello. Could you please let me know if there is any restriction on processing requests in Devtools - Network? Such as conditional 100 requests, which are processed all at the same time, or for example, 50 requests are processed, and another 50 are in a queue and attempts to process them are periodically repeated, until a space is available?
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517
Jan ’23
Error on notarizing app in Electron JS
Throws an eroor [2023-12-07 07:55:36 UZT] DBG-X: parameter MetadataChecksum = 62c853b5b00cf96f96576b4d48ce6d0a [2023-12-07 07:55:36 UZT] DBG-X: parameter MetadataCompressed = (suppressed) [2023-12-07 07:55:36 UZT] DBG-X: parameter MetadataInfo = {app_platform=osx, primary_bundle_identifier=ocean.drive.app, device_id=, bundle_identifier=, packageVersion=software5.9, apple_id=, asset_types=[developer-id-package], bundle_version=, bundle_short_version_string=} [2023-12-07 07:55:36 UZT] DBG-X: parameter OSIdentifier = Mac OS X 12.2.1 (x86_64); jvm=14.0.2+12-iTunesOpenJDK-8; jre=14.0.2+12-iTunesOpenJDK-8 [2023-12-07 07:55:36 UZT] DBG-X: parameter PackageName = 0b641208d73f17697b28370fa99ad8a7.itmsp [2023-12-07 07:55:36 UZT] DBG-X: parameter PackageSize = 228662271 [2023-12-07 07:55:36 UZT] DBG-X: parameter StatisticsClientStartDateTimeZoneISO = 2023-12-07T07:55:36+05:00 [2023-12-07 07:55:36 UZT] DBG-X: parameter TransporterArguments = -m upload -u @@@@ -vp json -DTxHeaders=eyJqZW5nYSI6dHJ1ZX0= -sessionid @env:8A00
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748
Dec ’23
2fa authentication codes fail
I have enabled 2-FA on my apple developer account. The 2-FA calls the designated phone number and I get a code. This has worked in the past. However, for the past few weeks, when I enter the code I get the error, We are unable to process your request. Please try again later. So, I get the code, but it doesn't work. I have also tried to get codes via email, cell number and cell phone texts. Historically have signed in on my Dell PC, though I have tried on various devices (macbook pro, iphone, etc.). So, I am locked out of both the apple itunes connect and our developer account, since they use the same login information. Our apps have been suspended from the app store for weeks and customers are complaining. After much effort, I would like to resolve the 2-FA issue, or just remove it completely.
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317
Jan ’21
"Unable to Complete Request" error
Hi everyone, I’m facing an issue with my app version (changed Subscription from weekly to monthly) being rejected due to a Loading Subscription first time, then Unable to Complete Request error in the SubscriptionStoreView. I noticed on the screenshot that the review team was using a VPN, and since my app isn’t available in the EU, I believe this may be related to the problem. I cannot replicate the issue on my end in UK. Does anyone have advice on how to address this? Thanks in advance!
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1.5k
Nov ’24
Unable to approve Ask to Buy requests.
My son sent me a request to download an app, however despite receiving the notification, I am unable to click it to approve it. The only thing that has changed since the last approved request is the newest BETA (iOS 16.2 (20C5043e) update. I have restarted my phone and retried sending the request from my son’s phone multiple times. The notification appears, but there is no resulting action when tapping it.
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770
Nov ’22
iOS vision framework - Unable to setup request in VNDetectHumanBodyPoseRequest
I use VNDetectHumanBodyPoseRequest to detect body from an image which in xcode assets(I download from image website), But I get error below: 2021-12-24 21:50:19.945976+0800 Guess My Exercise[91308:4258893] [espresso] [Espresso::handle_ex_plan] exception=Espresso exception: I/O error: Missing weights path cnn_human_pose.espresso.weights status=-2 Unable to perform the request: Error Domain=com.apple.vis Code=9 Unable to setup request in VNDetectHumanBodyPoseRequest UserInfo={NSLocalizedDescription=Unable to setup request in VNDetectHumanBodyPoseRequest}. Below is my codes: let image = UIImage(named: image2) guard let cgImage = image?.cgImage else{return} let requestHandler = VNImageRequestHandler(cgImage: cgImage) let request = VNDetectHumanBodyPoseRequest(completionHandler: bodyPoseHandler) do { // Perform the body pose-detection request. try requestHandler.perform([request]) } catch { print(Unable to perform the request
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1.2k
Dec ’21
DriverKit entitlement request NOT processed for months ...
Hi Apple support, We requested the DriverKit Entitlement via below link back in early June. https://developer.apple.com/contact/request/system-extension/ Unfortunately the request is NOT processed for months. Every time we check with Apple support, we just get boilerplate reply, and we have no idea whether the request is being processed or is stuck somewhere. No SLA is shared. This unexpected delay really impacts our product development/release schedule. We are anxiously finding a way to escalate. Can anyone from Apple in this forum help? I can share more details with the request. Thank you. Thanks, Jason
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718
Sep ’23
Transfer App: We can't process your request
I want to transfer an app from my Apple developer account to my business partner's account. After submit the transfer request. On my business partner's account, when he click review, the page will show: We can't process your requestWe have tried from different browsers, but get the same issue.Can anyone help? We are running on release the app.Many thanksRegards,Henry
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4.8k
Apr ’18
Unable to notarise: Unable to find requested file(s): metadata.xml (1057)
Trace error - https://developer.apple.com/forums/content/attachment/c14f0290-4c9b-497c-ad2e-9c95fbc495a3 Hi. In the latest days I'm unable to notarize some components (dmgs, apps, etc) because the upload of those components is failing with the error: Unable to find requested file(s): metadata.xml (1057) Sometimes it is necessary to try 2-4 times to be able to upload the components. I'm using Xcode 11.3.1 and Xcode 12.2. The notarisation was working ok with no issues previously. Have someone face a similar issue? Thanks
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5.8k
Apr ’21
My Apps: We can't process your request
Trying to go into My Apps on itunes connect (https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/app) after uploading a new build of an application, and receiving an email notification that it had completed processing, and I get the following error page:(https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/defaultError)We can't process your request.Try reloading the page. If the problem persists, contact us.iTunes Connect HomepageThis has been happening for a number of hours now, and I can't get in to release a new beta build.
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28k
Apr ’18