The MDM was installed correctly and other commands are working fine. I have tried to send the InstallProfile with custom configuration to the device, but it was displayed as not signed. How to sign the payload for InstallProfile command and where it should be included in the payload / command? The payload I sent to a mac with MDM installed: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Payload</key> <data> BASE64_HERE </data> <key>RequestType</key> <string>InstallProfile</string> </dict> </plist> Decoded base64 from the payload above was: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadContent</key> <array> <dict> <key>PayloadContent</key> <dict> <key>com.example.myapp</key> <dict> <key>test_key</key> <string>test_value</string> </dict> </dict> <key>PayloadDisplayName</key> <string>My App Configuration</string> <key>PayloadIdentifier</key> <string>com.org_name.mdm.profile.uq_id_here</string> <key>PayloadType</key> <string>com.apple.ManagedClient.preferences</string> <key>PayloadUUID</key> <string>UUID4 HERE</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </array> <key>PayloadDisplayName</key> <string>App Configuration Profile</string> <key>PayloadIdentifier</key> <string>com.example.myapp.config</string> <key>PayloadOrganization</key> <string>ORG NAME</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>ANOTHER UUID4 HERE</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist> System logs from Device: [*] Processing server request: InstallProfile for: <Device> [ERROR] System keychain reported it is unavailable but will proceed as if it is. [*] === CPF_InstallProfile === com.example.myapp.config (user: <Computer>) (source: 'MDM') [*] >>>>> Sending HTTP request (PUT) [Acknowledged(InstallProfile) [*] <<<<< Received HTTP response (200) [Acknowledged(InstallProfile) [*] Processing server request: ProfileList for: <Device> [*] >>>>> Sending HTTP request (PUT) [Acknowledged(ProfileList) [*] <<<<< Received HTTP response (200) [Acknowledged(ProfileList) Also the ProfileList didn't include the installed profile. Is it because it was unsigned? How it should be signed?

Backup and restore Personal IOS data to a Supervised device? We currently have around 200+ iPhone users that are using their devices as personal devices. We are planning on moving them to Intune using Automated Device Enrollment (Supervised). Is it any way possible to backup their devices, do a factory reset, enroll them in Intune, then restore the old data? Is it possible to do backup and restore in this situation? Is there an alternative way to restore the data back to a supervised device?

Main Issue We are experiencing an issue where iOS devices become unresponsive when attempting to shutdown or reboot from the lock screen while locked into Single App Mode via MDM or Apple Configurator. Steps to Reproduce: Start any iOS device. Use Apple Configurator or an MDM solution to enable Single App Mode. Wait for the device to lock into the specified app. Lock the device so that it goes to the lock screen. Hold the Power button and Volume Up button until the shutdown/emergency screen appears. At this point, the device becomes unresponsive. After approximately 30 seconds, the message "Guided Access app unavailable. Please contact your administrator" appears. The device is now frozen, and the only way to recover is to force restart it using Apple's forced restart method (Apple Support Link). Additional Issue: Additionally, we observe that when using an app in Single App Mode, attempting to reboot the device and canceling the reboot prevents any subsequent reboot attempts until a force restart is performed. Steps to Reproduce This Behavior: Lock the iOS device into Single App Mode. Use the app normally. Attempt to shut down the device by holding the Power and Volume Up buttons. The shutdown/emergency screen appears as expected. Cancel the shutdown by tapping "Cancel." The device returns to the lock screen. Swipe up to return to the app. Attempt to shut down the device again using the same method. Nothing happens—the shutdown screen no longer appears. The only way to reboot the device now is through a forced restart. This appears to be a bug in Single App Mode behavior, potentially related to Guided Access restrictions. Has anyone else encountered this issue? Is this the right place to report this issue? or should I report it elsewhere? I have more videos and material showing how to reproduce this issue if needed.

While setting up the MDM server, I got the following error: Please tell me what the error is and how to fix it. ProfileConnection Error com.apple.ManagedConfiguration 12:33:23.432323+0900 ManagedConfiguration PerfPowerServices MDM profile installation check failed with error:NSError. Desc : Connectiong process 'com.apple.managedconfiguration.profiled-access' lacks permission US Desc: Calling process lacks 'com.apple.managedconfiguration.profiled-access' entitlement Domain : MCXPCErrorDomain Code : 39000 Type : MCFatalError Params : ( "com.apple.managedconfiguration.profiled-access" )

Last week we received this e-mail from Apple, without any information about reasons. Our infrastructure builds on Apple infrastructure and contains more than 1000 iOS devices. We have paid enterprise account until April 2025. Why Apple cancelled our membership? We are reaching out to inform you that your Apple Developer Enterprise Program ("ADEP") membership will be terminated, effective February 12, 2025. Please be assured that this decision is not a result of any action or inaction on your part, and it is not subject to appeal. As of February 12, 2025, you will no longer have access to your membership and account-related services for developing and distributing in-house, internal use software. Certificates, identifiers, and provisioning profiles will be revoked, and the apps associated with your account will no longer function. In accordance with Section 11.3 of the ADEP Agreement, please immediately destroy all Apple Confidential Information that is in your possession or control and note your continuing obligations upon termination. Nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved.

Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day. On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be. I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever? But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication). Anyone with similar experience and/or solutions?

Our company has been trying to register for the Apple Developer Enterprise Program since September 15, 2024. However, it wasn’t until early November that we received an email requesting our business information. Following that, we contacted Apple’s team on November 15, 2024, to answer their interview questions. Now, more than a month has passed since that call, and we still have no idea about the status of our approval. When I check the account, it always shows 'Your enrollment is being processed. Your enrollment ID is 8K8SXNKA89.' I’ve also emailed Apple Support but have not received any further response. How much longer will this process take? Apple’s handling of this is excessively slow and frustrating