Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day. On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be. I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever? But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication). Anyone with similar experience and/or solutions?

Our company has been trying to register for the Apple Developer Enterprise Program since September 15, 2024. However, it wasn’t until early November that we received an email requesting our business information. Following that, we contacted Apple’s team on November 15, 2024, to answer their interview questions. Now, more than a month has passed since that call, and we still have no idea about the status of our approval. When I check the account, it always shows 'Your enrollment is being processed. Your enrollment ID is 8K8SXNKA89.' I’ve also emailed Apple Support but have not received any further response. How much longer will this process take? Apple’s handling of this is excessively slow and frustrating

Hello! Everybody. We receive messages from our partners and customers about Enterprise Program Cancellation at 12 of February 2025. Is it a worldwide phenomenon and the Enterprise program will no longer be available for everyone or it is an issue with our customers and partners? Thank you very much for your replies!

Hello! I really need someone's help! At the end of August, I accepted the changes to the financial agreement. For some reason, this led to the re-processing of the banking information in my account in the AppStoreConnect. And now, for two and a half months, I have been seeing a message in the "Business" section of the AppStoreConnect: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." And now I can't change this information or add another bank account. During all this time, Apple did not attempt to make payments to this bank account and my money just hung up without being able to withdraw it. I tried to contact financial support several times, but all my requests went unanswered. Here is the ID of the last request, if it somehow speeds up the search for a solution: Case-ID: 10193100 Do you have any ideas what the problem might be and how I can fix this situation? Thanks!

Dear Apple Team, As an MDM (Mobile Device Management) service provider, we are writing to bring attention to an issue that is affecting many of our customers who manage large fleets of iOS devices. Specifically, we have encountered challenges with the app update process via MDM, which is impacting both kiosk devices and non-kiosk devices in a variety of use cases. Issue 1: App Updates Delayed on Kiosk Devices Many of our customers are deploying kiosk devices that are used 24/7 independently with no attendants. In these cases, when an app update is sent through MDM via the installApplication command, the installation does not begin immediately. Instead, the update starts only after the device is locked. However, since these kiosk devices are running continuously, they are rarely locked, preventing the app update from occurring. To force the update, administrators need to manually remote lock or physically lock the device, which is a time-consuming process. This becomes even more challenging for devices like Apple TV, where remotely locking and unlocking the device to complete app updates is especially difficult, making it hard to keep the apps up to date in a timely manner. Issue 2: User Cancellations of Critical Updates on Non-Kiosk Devices In the case of non-kiosk devices, customers are encountering another challenge: when a critical update is pushed during business hours, users are often prompted to install the update. However, many users tend to cancel the update, leaving devices unpatched and potentially vulnerable. This behavior can delay the deployment of important security patches, which is a critical concern for organizations managing sensitive data or business-critical apps. Request for a Solution Our customers have expressed the need for a more reliable and forceful app update mechanism. Specifically, we are requesting the following features to improve the app update experience: Scheduled app updates: The ability to schedule app updates, similar to the way OS updates are handled. If the user does not install the update within a specified timeframe, the update should begin automatically or prompt the user with a stronger reminder. Force install option: A feature that would allow MDM administrators to force an app update immediately, without relying on user intervention. This would ensure that critical updates are installed promptly, improving security and system stability across all devices. These features are essential for many of our customers who rely on timely and consistent app updates to maintain security, functionality, and compliance across their managed devices. Without these options, they face challenges in ensuring devices are kept up-to-date, which can result in security vulnerabilities and operational disruptions. We kindly request that Apple consider adding these functionalities to improve the MDM app update process and provide a more reliable experience for both kiosk and non-kiosk device management. Thank you for your attention to this matter. We look forward to your feedback and any potential improvements in future iOS updates. Raised in the same manner as feedback: FB15910292

Hi, I am currently a Phd student from CMU working on a XR project with Vision Pro. I found the latest released enterprise APIs can be really helpful for our project, especially the configuration of the object tracking provider. However, I found a personal developer account can not access those APIs. And also it requires me to be a founder of the organization of the university when I try to update my account to an organization(CMU). I wonder is there any way to let the student still have a chance to try those fantastic APIs and some research based on them? I really need those functions and I believe what I am working on is also going to be a great demo of the Vision Pro. Thanks,