View ratings and reviews
You can view the summary rating of your app or individual customer reviews. If necessary, you can report a concern about a review.
Note: Customers can rate and review your iOS and macOS apps, but can only rate your tvOS apps.
Learn how to view customer reviews with the App Store Connect API.
Required role: Account Holder, Admin, App Manager, Customer Support, Developer, Marketing. View role permissions.
Why does my app’s rating appear to have been reset?
In iOS 11 or later, individual ratings inform your app’s summary rating, which is displayed on your product page and in search results. This summary rating is based on the ratings of the version of your app that was available as of September 19, 2017, as well as ratings of later versions. This summary rating is specific to each territory on the App Store and you can reset it when you release a new version of your app. However, we recommend using this feature sparingly; while resetting the summary rating can ensure that it reflects the most current version of your app — useful if an update addresses users’ previous concerns — having few ratings may discourage potential users from downloading your app. In addition, keep in mind that resetting your summary rating doesn’t reset your app’s written reviews. Past reviews will continue to display on your product page.
Why is there a different rating for my app on devices running different versions of iOS?
iOS 10 or earlier displays your app’s rating based on all ratings of your app. iOS 11 or later displays a summary rating based on all ratings after Sept 19, 2017.
View summary ratings
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From My Apps, select your app. The page opens with the App Store tab selected.
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In the sidebar, click Ratings and Reviews.
Users with only the Customer Support role will be taken directly to Ratings and Reviews after selecting an app.
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From the menu on the right side, select the platform you wish to view ratings and reviews for. For tvOS apps, only ratings will display.
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To view the summary rating for a specific country or region, choose the country or region from the menu above the summary rating.
View individual reviews
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From My Apps, select your app. The page opens with the App Store tab selected.
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In the sidebar, click Ratings and Reviews.
Users with only the Customer Support role will be taken directly to Ratings and Reviews after selecting an app.
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From the menu on the right side, select the platform you wish to view ratings and reviews for. For tvOS apps, only ratings will display.
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To filter the list, use the pop-up menus.
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View reviews for a specific app version: Choose the version from the All Versions menu.
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View reviews with a specific rating: Choose the rating from the All Ratings menu.
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View reviews that have been edited or responded to: Choose the option from the All Reviews menu.
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Report a concern
If there’s an issue with a customer review, you can report your concern to Apple. The customer who wrote the review won’t be notified if you report a concern.
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From My Apps, select your app. The page opens with the App Store tab selected.
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In the sidebar, click Ratings and Reviews.
Users with only the Customer Support role will be taken directly to Ratings and Reviews after selecting an app.
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From the menu on the right side, select the platform you wish to view ratings and reviews for. For tvOS apps, only ratings will display.
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Find the review and click Report a Concern
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In the dialog that appears, choose a concern from the pop-up menu, enter a description of your concern, and click Submit.
