App Store Connect Help
Ratings and reviews overview
Ratings and reviews on the App Store
Users can rate your app on a scale from 1 to 5 stars on all platforms. They can also write a review for your iOS, macOS, and visionOS apps, but not your tvOS apps. When a customer edits their rating or review, the most recent change will display on your App Store product page. If a customer submits a new rating or review, the existing customer review is replaced.
Your App Store product page displays a single overview rating for your app for each country or region of the App Store as well as individual customer ratings and reviews. If there are enough written reviews, a summary will be displayed on devices running iOS 18.4 or later.
If you have enough reviews, a reviews summary on your App Store product page is generated using large language models (LLMs) and will be displayed on devices running iOS 18.4 or later. Each summary compiles highlights and key information from individual user reviews into a short paragraph.
Note: You can tap and hold the summary to report a concern on the App Store or report a concern in App Store Connect.
iOS apps that use the WatchKit or Messages frameworks share the same rating across the App Store for iPhone, iPad, Apple Watch, and iMessage.
View ratings and reviews
You can view all customer ratings and reviews from the App Store directly in App Store Connect. You can view the overview rating and reviews summaries on devices running iOS 18.4 or later for specific countries or regions. The country or region for a rating is the App Store country or region where the customer originally purchased the app. You can also view individual reviews of your app on the App Store.
Respond to reviews
For iOS, macOS, watchOS, and visionOS apps on the App Store, you can respond to customer reviews. When you respond to a customer review, the customer is notified of your response and has the option to update their review. If you edit your response multiple times within a short period of time (for example, to correct a typo), users will only be notified once that you've edited your response. If a customer that you respond to changes their review on the App Store, App Store Connect users with the Admin or Customer Support role that have access to the app and have set their user notifications accordingly receive a notification.
Your response will remain publicly visible on your App Store product page regardless of edits made by the customer to their own review, unless you edit a response or delete a response. You can edit your response at any time and only one response per review will display on your App Store product page.
All ratings, reviews, and responses are publicly viewable on your App Store product page and, therefore, your responses should be appropriate for a public audience. If you believe a review is offensive or inappropriate, report a concern.
Reset app rating
You can reset your app’s rating when you release a new version on the App Store. Your App Store product page will display a message page stating that the app's overview rating was recently reset. This message will be displayed until enough users have rated the new version and a new overview rating appears.